Denisa Zencuchova
Leicester
Summary
I am self-motivated, highly adaptable and responsible individual with great experience in leading position within the logistic and retail fields. I have a positive can do approach, able to make decisions independently and quickly. I am able to handle a fast paced environment whilst maintaining emphasis on the highest quality of customer service. I have a great ability to lead, coach and motivate others. I am currently looking for new challenges and responsibilities.
Overview
17
17
years of professional experience
6
6
Languages
Work History
Operational Team Manager
Marks & Spencer Group PLC
01.2017 - 08.2021
- Leading and supervising a team of up to 80 employees and driving performance standards for Inbound department of large automated distribution centre
- Focusing on external and internal customer requirements for quality, efficiency and accuracy
- Delegating responsibilities appropriately and actively engaging in developing others - providing feedbacks and coaching as necessary
- Promoting teamwork and setting an example in pursuit of team goal
- Participating in regular reviews of Standard operations.
Operational Team Leader
Marks & Spencer Group PLC
07.2015 - 01.2017
- Leading and supervising team up to 40 colleagues within Inbound Department in order to achieve daily and weekly targets
- Managing operational processes to maximise productivity, escalating issues as appropriate
- Working with budgetary objectives set by line Manager, improving cost versus productivity, monitoring operational KPI's
- Using systems like Traca, WMS and WSC for correctly reporting staff levels, quality issues etc
- Supporting delivery of 5s process standards.
Team Leader
LF Logistics LTD
09.2013 - 04.2015
- Leading team up to 20 colleagues within Despatch and later Inbound area of Distribution centre
- Planning workloads and motivating team to achieve high standards and KPI's targets
- Reacting to any changing requirements quickly, implementing new initiatives
- Dealing with and resolving issues which arise
- Making sure quality metrics are delivered at all stages
- Mentoring and training up new staff, participating in recruitment process
- Managing attendance.
Warehouse Operative
LF Logistics LTD
07.2010 - 08.2013
- Picking stock with outstanding performance
- Despatch operative- stock labelling and scanning, quality and quantity checks, back to stock procedures
- Goods In operative- stock counting and receiving, putting it away into locations, checking accuracy of procedures
- Control desk operative- setting up picks for pickers, checking Nil's, calculating targets, daily reports
- Covering team leader if necessary.
Data Entry Operator
GBS Plus Slovakia
11.2007 - 07.2008
- Feeding the data from bank cheques in to the database, high accuracy and speed typing necessary
Retail Assistant and Team Leader
Cedr group and Z-Art Gallery
09.2004 - 08.2007
- Leading high-performance sales and customer service team to exceed business objectives
- Managing all store operations including cash register, daily cashbook, bank reconciliations, maintaining reports and records, placing new orders, inventory control etc
- Assisting with shelf stacking, stock pricing, sales, packing, creative display of items etc.
Education
A Levels Equivalent - Specialization in General Science in 2 languages - Slovak and Spanish
Bilingual Secondary School- Spanish/Slovak
GMH In Trstena, SlovakiaSkills
Strong problem solvingundefined
Timeline
Operational Team Manager
Marks & Spencer Group PLC
01.2017 - 08.2021
Operational Team Leader
Marks & Spencer Group PLC
07.2015 - 01.2017
Team Leader
LF Logistics LTD
09.2013 - 04.2015
Warehouse Operative
LF Logistics LTD
07.2010 - 08.2013
Data Entry Operator
GBS Plus Slovakia
11.2007 - 07.2008
Retail Assistant and Team Leader
Cedr group and Z-Art Gallery
09.2004 - 08.2007
A Levels Equivalent - Specialization in General Science in 2 languages - Slovak and Spanish
Bilingual Secondary School- Spanish/Slovak
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