Microsoft
Denisa Tudosescu
Credit Control Administrator
Summary
I am a dynamic and adaptable professional with solid experience in administrative roles and customer service across various industries such as finance, hospitality, retail, and food services. I have proven competencies in credit control, client relationship management, and sales support, offering a comprehensive understanding of financial administration and client relations. Known for excellent problem-solving skills, attention to detail, and strong interpersonal abilities, I ensure effective coordination between clients, internal teams, and stakeholders. I am skilled in maintaining efficient workflows using digital systems to boost productivity and create positive customer experiences. Ready to contribute to a forward-thinking organization with a customer-focused mindset and a commitment to quality service and operational excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Credit Control Administrator
Encon Insulation
Wetherby, Leeds
12.2023 - Current
- Managed client accounts, ensuring timely collection of debts and effective resolution of outstanding balances.
- Monitored credit limits and enforced company policies to minimize financial risks.
- Processed daily invoices and reconciled discrepancies to maintain accurate records.
- Collaborated with clients to establish payment plans and negotiated solutions for overdue accounts.
- Generated financial reports to support credit risk and cash flow evaluations.
- Coordinated with sales and finance teams to optimize account management.
- Implemented improvements to the credit control workflow, reducing overdue rates.
- Supervised credit application processing, including reference and financial checks.
- Liaised with legal advisors in complex cases or long-term debts, ensuring compliance.
- Professionally handled client queries regarding invoices, terms, and account statuses.
- Maintained detailed records of all client communications.
- Used ERP and CRM software to track payment trends and anticipate issues.
- Supported monthly closings and account reconciliations.
- Assisted finance team during audits by preparing detailed reports.
- Trained and guided junior staff in credit control processes.
Receptionist
Malmaison Leeds
Leeds, Leeds
03.2021 - 11.2023
- Welcomed and assisted guests at check-in, ensuring a warm and efficient process.
- Handled reservations, cancellations, and modifications via property management systems.
- Addressed guest inquiries and concerns, providing local information and personalized recommendations.
- Processed payments and maintained accurate transaction records.
- Coordinated with housekeeping and maintenance teams for high room standards.
- Updated guest profiles and special requests to deliver personalized service.
- Supervised front desk activities and maintained a tidy environment.
- Managed phone and email communications, responding promptly.
- Supported reception team during peak hours to ensure smooth operations.
- Assisted with transport and tour bookings.
- Used the booking system to manage occupancy and overbookings.
- Helped organize events and conference room bookings.
- Informed guests about hotel promotions and loyalty programs.
- Collaborated with the restaurant team for seamless dining experiences.
- Resolved billing issues and discrepancies.
- Participated in 'The Voice Team', organizing team outings and discussions to improve staff engagement.
Sales Assistant
Vicol Generation Business LTD
London, England
02.2020 - 03.2021
- Delivered high-standard customer service, assisting shoppers with product selection.
- Accurately processed payments using the POS system.
- Monitored stock levels, replenished shelves, and reported shortages.
- Supported visual merchandising for brand-compliant displays.
- Handled store opening and closing procedures.
- Communicated promotions to boost sales.
- Demonstrated products to highlight benefits.
- Maintained order in the store and fitting rooms.
- Processed online orders and coordinated with the warehouse.
- Participated in inventory audits and control.
- Trained new colleagues on customer interaction.
- Handled complaints and returns to ensure satisfaction.
- Worked with the marketing team on seasonal displays.
- Kept up with new product lines and trends to offer informed recommendations.
- Collected customer feedback to improve product offerings.
Education
University Degree - Criminology and Policing
London Metropolitan University
London, ENG 01.2022 - 01.2024
Foundation in Business Management - Business Management
Regent College London
London 04.2001 -
Technician in Economic Activities -
George Baritiu Economic High School
Sibiu, Romania 01.2014 - 01.2018
Skills
Customer service
Credit control
ERP/CRM
Financial analysis
Problem-solving
Data entry
Microsoft Word
undefinedOther Information
Driving license - Category B (obtained on 9 Aug 2019)
Additional Information
Volunteering Activities
- Artizan International (Apr 2025 - July 2025)
Supported creative workshops and cafes for people with disabilities. Assisted in material
preparation, participant support, and teamwork, fostering inclusivity and empathy.
- Cancer Research UK (Mar 2024 - Aug 2024)
Contributed to daily activities at the charity shop, helping with sorting donations, product
arrangement, and customer assistance, gaining practical communication and organizational skills.
Software
Excel
Outlook
M4
Open Accounts
OMS
V1 documents
Red Flag Alert
Credit Assist
Opera
Timeline
Credit Control Administrator
Encon Insulation
12.2023 - Current
University Degree - Criminology and Policing
London Metropolitan University
01.2022 - 01.2024
Receptionist
Malmaison Leeds
03.2021 - 11.2023
Sales Assistant
Vicol Generation Business LTD
02.2020 - 03.2021
Technician in Economic Activities -
George Baritiu Economic High School
01.2014 - 01.2018
Foundation in Business Management - Business Management
Regent College London
04.2001 -
Similar Profiles
KRISHNA K Y VEERLAKRISHNA K Y VEERLA
Sr.Engineer (Installations, Commissioning & O &M) at Reliance Industries Limited, RIL(Aarvi Encon)Sr.Engineer (Installations, Commissioning & O &M) at Reliance Industries Limited, RIL(Aarvi Encon)
Raul UgarteRaul Ugarte
Hydronics Apprentice at ENCON Heating & ACHydronics Apprentice at ENCON Heating & AC
Eder VillaEder Villa
Maintenance Engineer Apprentice at Medina Encon CorpMaintenance Engineer Apprentice at Medina Encon Corp
Nomsa Mavis MkondwaneNomsa Mavis Mkondwane
Credit Control Administrator at Fujifilm SACredit Control Administrator at Fujifilm SA
LUDY GAMBOALUDY GAMBOA
CREDIT CONTROL ADMINISTRATOR at EMPLOYSURE PTY LTDCREDIT CONTROL ADMINISTRATOR at EMPLOYSURE PTY LTD