Denisa Matuskova

I’ve worked as a cashier at Grosvenor since late 2024, handling cash, chips and card transactions in line with gaming regulations. I’m confident using NEON, processing banking, maintaining ATMs, and dealing with customer and account inquiries. I stay organised under pressure and focus on delivering a smooth, friendly experience for both guests and team members.

I started at Genting on reception, greeting customers, handling calls and emails, and keeping the front desk running smoothly. I later moved into the Electronic Gaming Host role, assisting customers with machines, player cards, and promotions. Both roles gave me solid customer service experience and involved working closely with other departments to support smooth operations on the casino floor.

I updated product data in CMS and Excel, keeping prices, descriptions, and stock levels accurate. I handled customer queries by phone and email, resolving issues like delivery problems or order changes. I also processed invoices, managed returns, and created basic reports, all while staying organised and detail-focused across daily tasks.