Denisa Fenes
Slough
Summary
Highly organised and reliable professional with extensive billing experience and a strong background in customer service. Demonstrates proficiency in database administration, ensuring efficient and accurate data management. Committed to delivering exceptional service and maintaining high standards of operational excellence.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist/Duty Manager
Danesfield House Hotel and Spa
Marlow, Buckinghamshire
05.2024 - Current
- Maintained an organised reception area for a professional business environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
Reservation Agent
Mercure Hotel Heathrow
Hayes, Hillingdon
02.2022 - 04.2024
- Maintained high degree of accuracy whilst entering reservation details.
- Assisted in handling group reservations effectively, resulting in smooth operations.
- Provided accurate information about availability and rates to prospective guests.
- Coordinated with other departments for seamless client servicing.
Reception Desk
Starck Uberoi Solicitors
Brentford, London
08.2021 - 11.2021
- Handled all administrative work diligently to maintain smooth operations at reception desk overnight.
- Helped maintain stock levels at the reception desk, ensuring operational readiness at all times.
- Managed student queries at reception desk, improving service delivery standards.
Customer Service Supervisor
Desigual
White City, London
04.2019 - 05.2021
- Liaised with other departments for streamlined workflow processes.
- Alleviated customer complaints, reducing escalations to management.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
Certificate of Higher Education - Business Studies with Accounting and Finance
University of West London
London 09.2020 - 05.2021
A-Levels - Business Studies
City of Westminster College
Westminster 09.2017 - 06.2019
Skills
- Billing experience
- Customer Service
- Database Administration
- Organised and reliable
Languages
English
Fluent
Romanian
Native
Spanish
Native
Timeline
Receptionist/Duty Manager
Danesfield House Hotel and Spa
05.2024 - Current
Reservation Agent
Mercure Hotel Heathrow
02.2022 - 04.2024
Reception Desk
Starck Uberoi Solicitors
08.2021 - 11.2021
Certificate of Higher Education - Business Studies with Accounting and Finance
University of West London
09.2020 - 05.2021
Customer Service Supervisor
Desigual
04.2019 - 05.2021
A-Levels - Business Studies
City of Westminster College
09.2017 - 06.2019
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