Denisa Cioloca
Northa,northamp
Summary
Accomplished professional with expertise in client relationship management, report-writing, and persuasive communication. Demonstrates strong public relations strategies and intercultural competence, fostering positive attitudes in diverse environments. Skilled in contract negotiation, leadership proficiency, and market research techniques. Committed to leveraging these skills to drive organisational success and achieve strategic goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Assistant manager
R&M Logistic
Northampton, Northamptonshire
2020.09 - Current
- Created digital file classification system for company-wide use.
- Developed organisational policies for administrative oversight and internal controls.
- Delegated tasks to team members efficiently improving overall productivity.
- Designed and implemented training to further develop staff based on business goals.
- Created classification systems to manage archives.
Barista
Kaspas Desserts
Northampton, Northamptonshire
2019.05 - 2020.08
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Assistant manager
C&C Financial Services
Cluj, Romania
2017.06 - 2019.01
- Assisted in recruitment process to build an effective workforce.
- Developed organisational policies for administrative oversight and internal controls.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Organised financial and operational data to help with yearly budgeting and planning.
- Created classification systems to manage archives.
Call centre operator
Euphoria Music Hall
Northampton, Northamptonshire
2016.05 - 2017.05
- Utilised CRM software efficiently for better record keeping.
- Resolved customer complaints, resulting in increased customer retention.
- Answered customer queries daily via inbound calls, emails and live chats.
- Acted as first point of contact for customer issues and queries.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
Education
2 years - Law
Babes Bolyai University
Cluj, Romania 2011.09 - 2013.07
Bachelor of Arts - Business Management
Buckinghamshire New University
London 2020.09 - 2024.07
Diploma of Higher Education - Psychology
Babes Bolyai University
Cluj, Romania 2014.09 - 2017.07
Skills
- Client Relationship Management
- Report-writing
- Persuasive communication
- Public relations strategies
- Intercultural competence
- Positive attitude
- Contract negotiation
- Leadership proficiency
- Market research techniques
Affiliations
- Cooking
- Travelling
- Fashion
Certification
Bowen Therapist certficate
Languages
English
Advanced
Romanian
Native
Spanish
Elementary
Timeline
Assistant manager
R&M Logistic
2020.09 - Current
Bachelor of Arts - Business Management
Buckinghamshire New University
2020.09 - 2024.07
Barista
Kaspas Desserts
2019.05 - 2020.08
Assistant manager
C&C Financial Services
2017.06 - 2019.01
Call centre operator
Euphoria Music Hall
2016.05 - 2017.05
Diploma of Higher Education - Psychology
Babes Bolyai University
2014.09 - 2017.07
2 years - Law
Babes Bolyai University
2011.09 - 2013.07