Denis Ristic

• Identified and resolved operational issues impacting productivity, performance or profitability.
• Directed day-to-day work of 13 employees and motivated teams to exceed objectives.
• Maintained organisational compliance with applicable legislation and regulations.
• Recruited and managed senior staff with focus on delivering clear results.
• Created and led successful business culture focused on performance.
• Managed the daily operations of the branch, including opening and closing procedures, ensuring smooth and efficient workflows.
• Led and motivated a team, overseeing staffing, scheduling, and addressing employee issues such as sickness and absences to maintain operational continuity.
• Monitored and managed stock levels, ensuring inventory accuracy and timely ordering to meet customer demand.
• Regularly visited customers to maintain strong relationships, address concerns, and ensure the highest level of service delivery.
• Implemented strategies to continuously improve branch performance, driving best results through proactive management and customer engagement.

• Successfully led and motivated a sales team to consistently meet and exceed sales targets across multiple branches.
• Developed and implemented new sales strategies, resulting in increased revenue and enhanced customer satisfaction.
• Strengthened leadership and communication skills by managing teams in different environments and adapting to various operational challenges.
• Mentored and coached team members, improving their product knowledge and sales techniques, leading to higher individual and team performance.
• Enhanced problem-solving and decision-making abilities through hands-on management of diverse teams and dynamic business needs.
• Demonstrated adaptability and flexibility in adjusting to new branches, teams, and market conditions, contributing to overall business success.

• Mentored high-performing sales team.
• Delegated sales team tasks and managed resource allocation in collaboration with upper management.
• Motivated team members to exceed established sales targets, creating incentives to increase morale.
• Supported front-line sales teams with well-coordinated administrative operations.
• Analysed sales reports to identify trends and update strategies.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.

• Met trading terms and account procedures for compliant parts acquisition.
• Handled high-volume parts, servicing and repair enquiries.
• Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
• Responded to customer emails quickly to maintain excellent service levels.
• Advised customers on prices for budget and premium parts and accessories.
• Offered guidance on product selection to increase sales.
• Deal with over 100 phones inbound and 50 call outs.

New job role that I have been promoted to my role involved:

• Responsible for opening and closing.
• Manage stock and required orders
• Managing whole store whiles other managers are off or on holiday
• Train new starter and support less qualified team members
• Dealing with customers ensuring that very high level of customer service is met at all times.
• Joining as Deputy Manager/Bike Hut Assistant Manager, performance has increased dramatically by 30%.

Having been promoted to Alperton store to, Duty Manager at this store.

My role involves:

• Responsible for opening and closing.
• Managing, Audio department of 5 by calibrating rota's,
• Dealing with customers ensuring high level of customer service was provided at all times.
• Cash management
• Manage booking customers for fittings.
• Having established myself, sales increased substantially.

My promotion to South Ruislip has given me wider depth of responsibilities in this role as Audio Specialist.

• Managing my own department making sure all planograms are up to date, all promotions are displayed correctly at all times.
• Having to be responsible for a team I had to ensure we are working in positive environment and providing excellent customer service.
• Since joining South Ruislip store I have increased stores leader table from bottom ranking to top 10.

• Joining Halfords helped, learn and develop new skills, providing great customer service and offer courteous and helpful advice to meet customers needs.
• Learning how to accept and processed cash, and card payments.
• Having been set targets and exceeding all of them in such short period time.
• Also learnt new skills which involved, fitting wiper blades, bulbs, audio systems into all types of different cars.
• Having established myself, hardworking, motivated, driven and always looking to learn more and something new