Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Reference
Timeline
Generic

Denis Isoshie Awhen

Leeds,United Kingdom

Summary

Reliable professional with motivational and aspirational approach to achieving goals. Combines strong organisational skills with knack for teamwork and problem-solving and aims to enhance operational efficiency.

Overview

7
7
years of professional experience
19
19
years of post-secondary education
1
1
Certification

Work history

Sortation Associate

Amazon UK Services Ltd.
Wakefield, UK
11.2024 - 05.2025
  • Actively involved in processing customers order for delivery. This includes but not limited to; inducting, straightening at the adta, picking, stowing and staging of parcels before delivery is made.
  • Actively Involved in the daily safety management of the site as a safety associate committee member in DLS4.
  • Identified any damaged items promptly, preventing further losses.
  • Quickly adapt to changing work schedules, meeting business demands without compromising performance.
  • Utilise handheld scanners proficiently for efficient tracking and sorting of parcels.
  • Follow safety guidelines strictly, reducing workplace incidents.
  • Reduced errors by carefully sorting and labelling packages.
  • Handled customer queries tactfully whilst maintaining professionalism and contribute towards excellent customer service reputation.
  • Demonstrated resilience during peak hours; maintaining high-quality standards even under pressure.
  • Carry out other duties as assigned by the shift supervisors and manager.

Store Manager

PEP Stores Nigeria Proprietary Limited/ Pricewise Stores NG.
Lagos, Nigeria
03.2022 - 08.2024
  • Managed daily store operations, ensuring efficient customer service and sales.
  • Analyzed sales data, identifying opportunities to drive growth and improve profitability.
  • Trained and developed a team of sales assistants, improving sales performance by 30%.
  • Implemented visual merchandising strategies, increasing foot traffic by 25%.
  • Maintained elevated levels of customer satisfaction, achieving 95% positive feedback.
  • Ensured proper presentation and promotion of stock, as well as pricing and management of stock.
  • Empowered staff by giving them authority to make decisions, resolve issues, and offer solutions, and encouraged staff to take ownership of customer interactions.
  • Recognized, recommend, and reward staff for excellent customer service.
  • Established efficient processes for handling customer complaints, returns and exchanges.
  • Stayed up to date with industry trends, best practices, and customer expectations.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.

Assistant Store Manager (2ic)

PEP Stores Nigeria Proprietary Limited.
Yenagoa, Nigeria
09.2019 - 02.2022
  • Assisted the store manager in daily operations, ensuring efficient customer service and sales.
  • Supervised a team of sales assistants, providing coaching and guidance to improve performance.
  • Ensured proper housekeeping and store standard maintenance.
  • Ensured stocks properly priced and merchandised per seasonal sales plan.
  • Supervised receiving of stocks per standard of operations.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.

Sales Assistant

PEP Stores Nigeria Proprietary Limited.
Calabar, Nigeria
05.2018 - 09.2019
  • Provided exceptional customer service, resolving queries and concerns.
  • Processed transactions, handled returns, and maintained store displays.
  • Collaborated with colleagues to achieve sales targets, exceeding goals by 5%.
  • Participated in visual merchandising and store events.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Education

Bachelor of Engineering - Electrical, Electronics Engineering

Cross River University of Technology
Calabar
01.2009 - 04.2015

West African Senior School Certificate Examination (A-levels) -

All Saints Secondary School
Ogoja
01.2000 - 04.2006

First School Leaving Certificate -

Government Primary School
Ogoja, Cross River State
01.1993 - 04.1999

Skills

  • Data analytics
  • Excel
  • Retail management
  • Customer service
  • Sales and marketing
  • Team leadership
  • Time management
  • Inventory management
  • Basic IT skills
  • POS systems
  • Microsoft Office
  • Staff development
  • Training
  • Work prioritisation
  • Rapid task execution
  • Materials handling training
  • Handling feedback
  • Provisional Driver's licence

Certification

  • Deloitte Australia's Data analytics on Forage, 04/25
  • Risk management: Hacelat professionals, 10/20
  • Human resource management, 10/20
  • Store management, 09/19
  • Standard store operation, 10/19
  • Safety and fire fighting techniques workshop, 03/22
  • Store manager development program level 1, 07/22
  • Store manager development program level 2, 03/23

Accomplishments

  • At Pep/Pricewise Nigeria ltd, Increased sales by 15% through effective visual merchandising.
  • Improved customer satisfaction rating to 95%.
  • Reduced staff turnover by 35%.
  • Reduced stock loss to 0.3% from 7% during store takeover.
  • Supervised team responsible for executing and implementing the company's BASICS, leading to over 35% reduction in the branch's expenditure and making the store profitable
  • Pep stores Nigeria proprietary ltd Sikhula Kunye quarterly award, 2022
  • Amazon services ltd, DLS4, Amazing Amazonian recognition award (November, 2024)
  • Amazon services ltd, DLS4 Employee of the month Award (April, 2024)

Reference

On Request

Timeline

Sortation Associate

Amazon UK Services Ltd.
11.2024 - 05.2025

Store Manager

PEP Stores Nigeria Proprietary Limited/ Pricewise Stores NG.
03.2022 - 08.2024

Assistant Store Manager (2ic)

PEP Stores Nigeria Proprietary Limited.
09.2019 - 02.2022

Sales Assistant

PEP Stores Nigeria Proprietary Limited.
05.2018 - 09.2019

Bachelor of Engineering - Electrical, Electronics Engineering

Cross River University of Technology
01.2009 - 04.2015

West African Senior School Certificate Examination (A-levels) -

All Saints Secondary School
01.2000 - 04.2006

First School Leaving Certificate -

Government Primary School
01.1993 - 04.1999

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Denis Isoshie Awhen