Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Denis Daskalov

Denis Daskalov

Electronical Gaming Host , Customer Support - Remote Working.
London

Summary

Denis Dimitrov Daskalov

Nationality: Bulgarian | Current Residence: United Kingdom (6 years)

Current Workplace: Grosvenor Casino Reading Central - Electronical Gaming Host

Previous Workplace: Grosvenor Victoria Reading Central Position: Electronical Gaming Host with Gambling License

Summary: With a strong background in the gaming and hospitality industry, I am currently working as Electronical Gaming Host at Grosvenor Casino - Reading Central.

Previously worked as - Customer Support Specialist – LiveScore Bet & Virgin Bet - (Remote working - 2 days in the office)

Experienced in providing exceptional customer service with a strong understanding of procedures for resolving queries related to slots, sports betting, source of funds, and gaming finance. Skilled in assisting customers efficiently, ensuring compliance, and delivering solutions tailored to their needs within a high-paced gaming environment.

Key Skills:

  • Exceptional communication skills to ensure positive interactions with customers.
  • Proficient in operating CCTV systems, enhancing security and surveillance capabilities.
  • Proven problem-solving abilities, addressing issues promptly and effectively.
  • Diligent in following established procedures to maintain operational efficiency.
  • Thorough in reporting procedures to contribute to a transparent and accountable work environment.

My experience in both front-of-house and gaming roles equips me with a well-rounded skill set. I am committed to delivering outstanding service, maintaining high standards of professionalism, and contributing to the success of the team in any customer-centric environment.

Overview

4
4
years of professional experience

Work history

F&B Staff , Electronical Gaming Host

Grosvenor Casinos The Victoria , Reading Central
London, Reading
11.2020 - Current
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Automated office operations, managed client correspondence and supervised data communications.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Approved customer refunds and exchanges upon close item inspection.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.

Customer Support

LIVESCORE GROUP LIMITED
Stoke on Trent, United Kingdom
2024 - 2024
  • Followed up customer queries to check provided solutions met expectations.
  • Built positive customer rapport through friendly, professional communication.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
  • For RECOMMENDATIONS : amie.rogers@livescore.com - Head of Customer Support

Education

Business and Management

Bath Spa University - Elizabeth School of London
London
08.2023 -

Skills

  • Report analysis
  • Self-Motivated
  • CCTV integration procedures
  • Cash handling
  • Complaint handling
  • Food and beverage knowledge
  • COVID-19 hygiene measures
  • Interpersonal skills

Languages

English
Advanced
Bulgarian
Native

Timeline

Customer Support

LIVESCORE GROUP LIMITED
2024 - 2024

Business and Management

Bath Spa University - Elizabeth School of London
08.2023 -

F&B Staff , Electronical Gaming Host

Grosvenor Casinos The Victoria , Reading Central
11.2020 - Current

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Denis DaskalovElectronical Gaming Host , Customer Support - Remote Working.