Denis Bishja
Kingston upon Thames, London,England
Summary
Offering strong leadership and communication skills with background in customer service and team management. Ready to use and develop skills in leadership, customer satisfaction. Dedicated team player, proactive ,Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and Adept well at multi-tasking.
Overview
7
7
years of professional experience
Work history
Restaurant manager
Osteria toscana
Clapham , United kingdom
2019.08 - Current
- Conducted regular meetings with staff; communicated updates and received feedback.
- Coordinated events and parties to increase restaurant revenue.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance to health and safety regulations for safe dining environment.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
Education
DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT -
Cambridge management and leadership school
Skills
- Promotion and upselling techniques
- Communication excellence
- Health and Safety Compliance
- Sales techniques
- Equipment Maintenance
- Business development
- Hospitality business management
- Supervisory skills
- Marketing strategy
- Dynamic, friendly hostess
- Strong work ethics
Languages
Italian
Native
English
Proficient
C2
Timeline
Restaurant manager
Osteria toscana
2019.08 - Current
DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT -
Cambridge management and leadership school