Summary
Overview
Work history
Education
Skills
Custom
Certification
Timeline
Generic

DENIS ANDERSON

Thundersley,Essex

Summary

Punctual, organised and self disciplined in all areas . Reliable worker with strong mechanical aptitude. Always been hands on and self motivated to deal with any problems.

Overview

44
44
years of professional experience
1
1
Certification

Work history

Workshop Manager

Steer Group
Thurrock, Essex
09.2024 - Current
  • Devised innovative solutions to operational challenges, maximising productivity levels.
  • Monitored project timelines to ensure timely task completion.
  • Maintained clear communication among team members, fostering a positive work environment.
  • Provided technical guidance to enhance team performance.
  • Conducted quality control checks to uphold high workmanship standards.
  • Managed workshop operations to improve overall productivity.
  • Guided workshop staff in achieving service and productivity targets.
  • Enforced health and safety regulations to minimise accidents and liabilities.
  • Supported team by demonstrating respect and willingness to help.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Bodyshop manager

Maldon Accident Repair Centre
Maldon, Essex
08.2023 - 09.2024
  • Implemented cost control measures, leading to significant savings on overheads.
  • Recruited and trained new staff members to enhance overall team performance.
  • Maintained open communication lines between technicians and customers for transparency in service delivery.
  • Adopted latest industry technology, improving efficiency in repairs and painting works.
  • Dealt efficiently with administrative tasks for smooth day-to-day operation of the bodyshop.
  • Oversaw daily operations, ensuring high-quality standards were met.
  • Coordinated repair schedules to minimise vehicle downtime.
  • Liaised closely with insurance companies for seamless claim processing.
  • Handled customer complaints, resulting in improved relationships and repeat business.
  • Ensured compliance with health and safety regulations by conducting regular audits.
  • Improved workshop cleanliness through implementation of strict maintenance protocols.
  • Maintained excellent health and safety standards for continued compliance.
  • Actioned customer feedback to promote continued service improvement.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Facilitated communication and collaboration across departments.
  • Recruited high-performing, reliable staff for improved team productivity.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Tracked expenses and business outgoings to remain within cashflow targets.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.

Workshop controller

Toomey Motors
Basildon, Essex
03.2022 - 08.2023
  • Conducted regular training sessions for employees, improving their technical skills and knowledge.
  • Facilitated clear communication between team members; ensured smooth workflow within the workshop.
  • Streamlined repair process protocols, enhancing workshop efficiency significantly.
  • Kept abreast with latest industry trends; incorporated them into daily operations when beneficial for business growth.
  • Adhered strictly to company policies whilst performing duties; maintained a professional approach at all times.
  • Increased overall productivity by efficiently delegating tasks based on individual technician's expertise and skill level.
  • Resolved customer complaints promptly; contributed towards maintaining a positive brand image.
  • Ensured compliance with health and safety regulations, reducing workplace incidents.
  • Facilitated smooth running of workshop, managing a team of 9 technicians.
  • Guaranteed timely and accurate delivery of jobs by allocating work in line with technician's knowledge and skills.
  • Guaranteed compliant operations, verifying correct completion of service and inspection documentation.
  • Maintained a safe working environment, verifying safe working practices were adhered to across all tasks.

Company Director

Essex County Skips Ltd
Benfleet, Essex
07.2005 - 09.2017
  • Set jobs and daily tasks for all staff.
  • Set up Company
  • Answered and quickly redirected up to 30 calls per day.
  • Compiled company information and related material, and distributed it to employees.
  • Helped distribute employee notices and post around the office.
  • Managed office supplies, environment documents and upkeep.
  • Kept up to date daily vehicle checks and daily waste reports.
  • Organized all new contracts, security and temporary paperwork for sites.
  • Directed and routed all deliveries and collections.
  • Kept up to date with all waste documents and returns.

Bodyshop Manager, Vehicle Damage Assessor

AJC Wilson
Dagenham, Essex
06.2001 - 06.2005
  • Worked directly with all departments, from reception to management to achieve productivity goals.
  • Supported Director with daily operational functions.
  • Analyzed documents for appropriate costing from reception through to workshop and final invoice stage.
  • Vehicle Damage Assessor role to compile vehicle estimates using Audatex software for insurance companies and walk in customers.
  • Trained up new estimators on Audatex system.
  • Gained membership as engineer CAE AMI.
  • Managed 15 staff from all departments.
  • Negotiated with suppliers and engineers.
  • Greeted customers, booked in vehicles, carried out vehicle damage checks as required, all customer information checked and insurance details confirmed.
  • Courtesy car and documents checked if required.
  • Kept customers informed of progress on regular basis.
  • Liaise with all departments including engineers, (Agreeing costs and including supplementary estimates if required) workshop supervisor, ordered parts if necessary.
  • Handover completed vehicle arranging delivery/collection within time frames.
  • Quality check vehicles on completion and if any problems found correcting before handover.
  • Implemented staff shift system to increase productivity.

Vehicle Damage Assessor

D.W.S.Bodyworks
Grays, Essex
08.1999 - 06.2001
  • Booked in customers vehicles. Handover courtesy car if required getting all documents signed.
  • Compiling estimates using Audatex software with images, sending to insurance companies then agreeing costs with engineers.
  • Create job sheets for all departments in workshop.
  • Contacted customers with regular updates on repairs.
  • Quality check vehicle upon completion.

Workshop / office Assistant

Avonstrand Ltd
Romford, Essex
05.1993 - 08.1999
  • Worked closely with Bodyshop manager learning how to estimate and compile estimates using the Audatex system.
  • Learnt how to create job sheets and produce parts lists etc.
  • Dealt with customers, booking in and also arranging drivers to collect and deliver vehicles.
  • Create invoice receipts for excess / final repair costs.
  • Dealt with engineers, agreeing repairs and costs.

Motor Vehicle Apprentice mechanic

Premier Motors Ltd
Romford, Essex
09.1981 - 05.1993
  • Carried out Apprenticeship as Motor Vehicle Apprentice mechanic.

Education

GCSE - Maths GCSE, English GCSE, Technical drawing GCSE, Woodwork O Level, Art GCSE, Science GCSE

Abbs Cross Secondary

Apprentice - motor vehicle City and Guilds, City and Guilds Diesel Part one and Two mechanical and technology

Havering Technical College

Skills

  • Strong mechanical aptitude
  • Fast learner
  • Computer proficient
  • Good multi-tasker
  • Supervisory experience
  • Customer relationship building
  • Good communication skills
  • Strong initiative
  • Good at making decisions
  • Strong written and verbal communication skills
  • Work well under pressure
  • Strong team player

Custom

  • Mechanic
  • Motorcycling
  • Motor racing
  • Classic cars

Certification

CAE AMIMI status

Timeline

Workshop Manager

Steer Group
09.2024 - Current

Bodyshop manager

Maldon Accident Repair Centre
08.2023 - 09.2024

Workshop controller

Toomey Motors
03.2022 - 08.2023

Company Director

Essex County Skips Ltd
07.2005 - 09.2017

Bodyshop Manager, Vehicle Damage Assessor

AJC Wilson
06.2001 - 06.2005

Vehicle Damage Assessor

D.W.S.Bodyworks
08.1999 - 06.2001

Workshop / office Assistant

Avonstrand Ltd
05.1993 - 08.1999

Motor Vehicle Apprentice mechanic

Premier Motors Ltd
09.1981 - 05.1993

GCSE - Maths GCSE, English GCSE, Technical drawing GCSE, Woodwork O Level, Art GCSE, Science GCSE

Abbs Cross Secondary

Apprentice - motor vehicle City and Guilds, City and Guilds Diesel Part one and Two mechanical and technology

Havering Technical College

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DENIS ANDERSON