Denilson Mendes
Plumstead,City of London
Summary
I am an organised and self-motivated professional equipped with experience in delivering consistently excellent customer service assistance. Adapt to overseeing the overall organisation to support smooth operational functionality. Known to leverage strong communication and interpersonal skills to effectively communicate. I am seeking an opportunity to utilise my developed customer relationship management skills to generate business growth.
Overview
9
9
years of professional experience
Work history
Labour/Logistic
Bouygues Construction
Cambridge, Cambridgeshire
01.2022 - 01.2024
- Working with IT equipment to carry out a risk assessment, providing permits to traders to work at the site, overseeing their work, and reporting damages
- Has I progressed; I assumed the role of being the main communication point between traders whenever there was a problem to repair
- I had to inform the managers and then resolve the problems in the best way fitted
- Although I was logistics, I often assisted other professionals in their duties such as carpentry, plumbing, electrician, painters, plasterers, flooring team, and lagger.
Warehouse Operative
Sugru
Dalston, Hackney
02.2022 - 01.2023
- I was educated in quality control
- I assisted with preparing and mixing chemicals and managing stock
- Additionally, I have trained new staff members
- Stored products in appropriate storage areas to maximise space within the warehouse.
- Moved stock around by hand or using lifting gear.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Assisted with loading and unloading of deliveries manually and using machines.
- Maintained and cleaned warehouse equipment following set procedures.
Customer Service/ Bartender/Waiter
Ibis Hotel
Canning Town, Newham
02.2022 - 01.2023
- Greeting clients to make each individual feel appreciated and welcomed
- Continuously focusing on providing excellent customer experience, always trying to go the extra mile to deliver good customer service
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
- Successfully operated the tills, to handle cash and debit card transactions with 100% accuracy.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Changed beer kegs safely.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Performed bar closing duties, thoroughly cleaning and sanitising
Team Leader
Rainbo
Shoreditch, Hackney
08.2021 - 02.2022
- In my previous job, I was responsible for a team of 5 employees providing customer service team assistant.
- Ensure that we achieve the set targets and maintain the established to a high standard.
- Led shifts and motivated team to drive sales.
- I also handled the till and cash, placed orders with suppliers, organised deliveries, inspected invoices for accuracy, and inputted the invoice details into the company delivery system spreadsheet.
- Despite the fast-paced nature of the industry, I remained calm and composed.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication and training.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Promoted professionalism among staff to develop productive relationships.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
Customer Service
Admiral Casino
Bethnal Green, Tower Hamlets
09.2020 - 09.2021
- Provide high-quality customer experience by greeting the clients and providing clients with refreshments and snacks
- I also had to exchange cash and perform minor repairs to the slot machines
- Through effective complaint management and resolution, I managed to transform negative experiences into positive outcomes
- Performing banking and collecting money from the gaming machines.
- Collaborated with different casinos team to maintain smooth running operations.
- Completed cash-desk operations to highest standard of efficiency, security and customer service.
- Handled cash and asset counts with meticulous accuracy and efficiency.
- Understood balance between customer focus, attention and appropriate game pace.
- Promoted loyalty programme to increase customer database and encourage repeat visits.
- Maintained high-quality guest service and professional demeanour.
- Processed tickets, notes and coins, handling large sums of money.
- Handled customer complaints in calm, professional and non-confrontational way.
- Counted drawers quickly and accurately at start and end of each shift.
- Protected company reputation by upholding all internal policies and complying with all gambling legislations.
Warehouse Operator
Parcel Force
Beckton, Newham
04.2020 - 08.2020
- I was able to adapt to the daily challenges of the delivery environment, I used to move vans and inspected the parcel
- Had a professional attitude to maintain calm while under pressure.
- Picked daily orders using picking handheld RF scanners.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Loaded, secured and organised goods into delivery lanes ahead of dispatch.
- Completed and submitted appropriate paperwork in timely manner.
- Loaded packaged goods on to trucks for shipping.
- Safely operated pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.
- Motivated my colleagues to adapt in working at a fast paced.
Kitchen Assistant
Sodexo
Guildford, Surrey
11.2019 - 04.2020
- Delivering constant assistance to the chef with the preparation of various meals
- I was also tasked with the responsibility of preparing sandwiches promptly with efficiently
- Always being aware of every hygiene regulation which included constantly being aware of food expiry dates
- Cleaning the kitchen
- Leveraged organisational responsibilities without compromising the quality of the delivered product.
- Rotated stock to keep ingredients fresh.
- Identified and addressed potential hazards to decrease accidents.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Having knowledge of the stock I had so I would know when it needs to be orders
Auction Worker
Wellers of Guildford
Guildford, Surrey
03.2019 - 11.2019
- I collected deliveries and organised the items for display
- When delivering the items to the clients I had to be customers focus while making sure that customer satisfaction was meet.
- Made sure all customer wore happy with the efficiency, respect, and communication provided
- This experience improved my customer relationship skills
- Additionally, I had to manage the auction bids on the computer
- My regular face-to-face interaction with customers helped me build great customer relationship.
- Operated online auctions, clearly describing item specifications and adding insightful, accurate photos to support listing online.
- Inspected items for auction, providing accurate valuation service through developed service expertise.
- Improved listening
- Wrote listings, in a fast pace
- Used exceptional attention to detail in observing bids from customers to carefully escalate bidding process.
- Closely monitored online bids and indoor bids while incorporating into auction proceedings quickly and effectively.
Customer Service
Tesco
Guildford, Surrey
07.2017 - 06.2019
- I was awarded a bronze and silver star for delivering excellent customer service and was nominated for a gold customer service star
- Greeted customers entering store and responded promptly to customer needs
- Provided efficient assistance and customer care while dealing with various personalities
- Whenever the store was not busy, I proactively offered to assist the merchandising team or replenish the stock.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes and self service assistance.
- Resolved customer complaints and answered queries about store products.
- Helped meet business needs by working extra shifts.
- Assisted in opening and closing procedures
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Helped customers to pack away shopping for improved customer experience and some times assisted with taking the every shopping to their car.
- Checked notes carefully to spot counterfeit currency.
- Scanned products quickly, memorising codes and prices for unmarked products.
Porter/ Security
BMI Healthcare
Guildford, Surrey
07.2018 - 03.2019
- Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
- During my time as a porter, I learned to provide companionship to sensitive or stressed patients, while also being a good listener who could offer sympathy and empathy
- I was responsible for moving patients in wheelchairs or on trolleys between wards, departments, and personal vehicles, as well as delivering clean linen to wards
- Additionally, I collected hazardous waste and normal waste and disposed of them correctly
- I was also responsible for moving medical equipment, furniture, and dangerous materials safely
- I transported files, specimen samples, and pharmacy boxes to different parts of the hospital
- I also learned the evacuation procedures and first aid measures in case of an emergency.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Despatch the post letter and organising received letter to the designated post box.
Team Leader
Subway
Guildford, Surrey
11.2017 - 07.2018
- In my previous role, I was responsible for a team of 8.
- I also gained experience in opening and closing the store, baking bread for sandwiches, preparing toppings, operating tills, and providing training
- I developed relationships with both regular and new customers
- I received and organised deliveries.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Guided and coached staff to achieve individual growth and sales production targets.
- Built customer retention and satisfaction by delivering top-quality service.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Coached team members through new or difficult workflows.
Warehouse Operative
Templine Recruitment
Greenwich
06.2015 - 11.2017
- Ensuring high standards of health and safety, we move warehouse stock into designated areas by hand, pump truck, or LLOP
- We also pick and pack orders and label stock for processing.
- Performed tagging and labelling of warehouse inventory.
- Moved stock around by hand, using LLOP truck or Pump truck.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Prepared items for timely dispatch and safe transportation.
Education
Level 1 in Hospitality and Catering -
Newham College
Level 1 in Construction Multi Skills - undefined
Alpha Business School
Driving license - undefined
Level 2 in Business and Management -
Redbridge College
Skills
- Excellent Guest service
- Customer Experience
- Cash Handling
- Customer Relationship
- Customer Service
- Customer Focus
- Teamwork
- Problem-solving
- Handling Complaints
- Adaptability
- Team Motivation
- Ability to be composed
- Staff training
- Time Management
- Leadership
- Managing Staff
- Managing inventory and ordering supplies
- Budget Control
- Multitasking Skills
- Professional
- Flexible Approach
- Efficiency
- Cash Management
- Attention to detail
- Work Well Under Pressure
- Observation and Recording Skills
- Knowledge of Chemistry
- Stock Control
- Stock Management
- Stock Replenishment
- Quality Control
- Handle well with criticism
- Conducting Auctions
- Ability to work under pressure
- Listening Skills
- Organisation Skills
- Typing Skills
- Multilingual
- Ability to work calmly in emergencies
- Good interpersonal skills with the ability to listen and empathise
- Patience
- Clients and Customer Confidentiality
- Emotional Resilience
- Adaptability to change willingness to embrace new ideas and processes
- Reliability
- Responsibility
- Communication skills
- Maintained slot machine repair
- Client support
- Customer relationship management
- Team supervision
- Guest service
Languages
English
Portuguese
Spanish
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Warehouse Operative
Sugru
02.2022 - 01.2023
Customer Service/ Bartender/Waiter
Ibis Hotel
02.2022 - 01.2023
Labour/Logistic
Bouygues Construction
01.2022 - 01.2024
Team Leader
Rainbo
08.2021 - 02.2022
Customer Service
Admiral Casino
09.2020 - 09.2021
Warehouse Operator
Parcel Force
04.2020 - 08.2020
Kitchen Assistant
Sodexo
11.2019 - 04.2020
Auction Worker
Wellers of Guildford
03.2019 - 11.2019
Porter/ Security
BMI Healthcare
07.2018 - 03.2019
Team Leader
Subway
11.2017 - 07.2018
Customer Service
Tesco
07.2017 - 06.2019
Warehouse Operative
Templine Recruitment
06.2015 - 11.2017
Level 1 in Hospitality and Catering -
Newham College
Level 1 in Construction Multi Skills - undefined
Alpha Business School
Driving license - undefined
Level 2 in Business and Management -
Redbridge College
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