DEMITRI PAPASTYLIANOU
Manchester
Summary
Technically curious and motivated professional with extensive experience in data systems and problem-solving within fast-paced environments. Proven track record in operations, customer support, and technical administration across service delivery roles. Expertise in managing connectivity services, handling technical queries, and maintaining accurate records to ensure seamless service operations. Co-founder of a business, responsible for day-to-day operations, supplier compliance, and enhancing customer experience.
Overview
5
5
years of professional experience
Work History
Co-Founder
Different Gravy Ltd
Manchester
06.2025 - 03.2026
- Analysed business data to identify trends and enhance performance.
- Constructed data tracking systems using Excel to monitor revenue, costs, and performance.
- Implemented data-driven decisions to refine processes.
- Resolved operational issues with structured problem-solving.
- Co-founded a hospitality business, overseeing daily operations, supplier coordination, and service delivery.
- Managed stock ordering and food safety processes for organisational compliance.
- Contributed to shaping brand identity and customer experience, including social media and local promotions.
- Operated effectively in a fast-paced environment, where strong organisation and communication were vital.
Connectivity Administrator
Jisc
Manchester
11.2023 - 08.2025
- Acted as a central point of contact for customers, suppliers, and internal teams, managing connectivity requests and service issues from initial report through to resolution
- Logged, triaged, and tracked incidents using internal systems, ensuring accurate records, clear ownership, and timely updates throughout the lifecycle
- Coordinated with third-party providers and engineers to schedule works, manage access, and ensure delivery met agreed service levels
- Maintained detailed documentation across shared systems, spreadsheets, and inboxes, ensuring consistency, accuracy, and audit readiness
- Proactively monitored open cases, chasing updates and escalating delays where required to keep resolutions on track
- Built strong relationships with stakeholders, communicating clearly to manage expectations and provide transparency at every stage
- Supported service reviews and internal reporting by keeping systems up to date and highlighting recurring issues or process improvements
- Worked in a fast-paced environment, balancing multiple priorities while maintaining high attention to detail and customer service standards
Customer Advisor
Uris Group
Doncaster
01.2021 - 10.2023
- Managed customer enquiries relating to various types of insurance, handling queries from initial contact through to resolution
- Investigated policy issues and worked with internal teams to ensure accurate updates and timely outcomes
- Maintained detailed and compliant records across systems, ensuring all customer interactions were clearly documented
- Proactively identified cases where policies had not been cancelled, supporting corrective actions and improving customer outcomes
- Built trust with customers through clear, empathetic communication while managing expectations throughout the process
- Worked to strict regulatory and service standards in a fast-paced environment
Education
Diploma of Higher Education - Games Development
Retford Post 16
01-2016
Diploma of Higher Education - Applied Science
Retford Post 16
01-2016
GCSEs - Maths, English
The Elizabethan Academy
01-2014
BSc (Hons) - Cyber Security
The Open University
Skills
- Data analysis
- Problem solving
- Data validation
- Data integrity
- Communication
- Collaboration
- Basic Python, HTML, and Javascript
- Excel proficiency
- Customer relations
- Innovation development
- Systems thinking
- Process improvement
- Adaptability
- Continuous learning
- Microsoft Excel
- Data handling
- Reporting
Projects
Currently studying Cyber Security with exposure to programming, networking, and systems. Developing Python skills for data analysis and automation. Exploring data pipelines, cloud technologies, and machine learning concepts.
Timeline
Co-Founder
Different Gravy Ltd
06.2025 - 03.2026
Connectivity Administrator
Jisc
11.2023 - 08.2025
Customer Advisor
Uris Group
01.2021 - 10.2023
Diploma of Higher Education - Games Development
Retford Post 16
Diploma of Higher Education - Applied Science
Retford Post 16
GCSEs - Maths, English
The Elizabethan Academy
BSc (Hons) - Cyber Security
The Open University