Demitra Michael
Margate,Kent
Summary
A dedicated professional with a strong foundation in communication, both written and visual, and a compassionate nature. Demonstrates leadership in group settings and excels in fostering diversity and inclusion. Skilled in building customer rapport, understanding customer needs, and employing effective sales techniques. Known for patience and empathy, with a career goal to leverage these skills to enhance customer satisfaction and drive business success.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
Work history
Retail Assistant
TkMaxx
Broadstairs, Kent
- Organisational skills aided my shifts due to high demand during busy seasonal occasions and catering to the customers needs was most crucial
- Assisted in stock replenishment to maintain store appearance.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Customer Consultant
The Bodyshop
Canterbury, Kent
04.2022 - 11.2023
- Enhanced customer satisfaction by resolving queries swiftly and efficiently.
- Offered tailored advice to clients for better decision-making and higher satisfaction, including their body/face/skin care.
- Developed rapport with clientele quickly, leading to improved customer retention rates.
- Secured repeat business with exceptional query handling and problem-solving abilities.
- Provided quality customer service for increased trust in the business.
Education
Bachelor’s Degree - Media and Communications
Canterbury Christ Church University
Canterbury 10.2020 - 05.2023
International Baccalaureate Certificate -
Royal Harbour Academy
Ramsgate 09.2018 - 07.2020
Skills
- Communication (written and visual)
- Compassionate nature
- Independence
- Empathetic manner
- Leadership in a group setting
- Diversity and Inclusion
- Building customer rapport
- Understanding customer needs
- Sales techniques
- Patience and empathy
References
References available upon request.
Timeline
Customer Consultant
The Bodyshop
04.2022 - 11.2023
Bachelor’s Degree - Media and Communications
Canterbury Christ Church University
10.2020 - 05.2023
International Baccalaureate Certificate -
Royal Harbour Academy
09.2018 - 07.2020
Retail Assistant
TkMaxx
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