Demita James
London
Summary
I bring valuable experience in administrative roles for retail organisations. Possessing an uncompromising work ethic and an excellent understanding of task prioritisation. Able to take on multiple simultaneous tasks with oustanding time-management, organisational abilities, and a resourceful approach.
Organised, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Talented individual with desire to make guests feel welcome.
I excel at maintaining a professional appearance with customers of all backgrounds for a polished public image.
I am an energetic and reliable staff who will be hands on with every task set. Proven performer which leverages superior communication and relationship building strengths to increase and retain long-term, loyal customers. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Motivated student seeking Assistant Administrator position. Demonstrates knowledge in Microsoft Word, Excel and PowerPoint software. Eager to provide administrative support to organization's management team.
Overview
5
5
years of professional experience
Work history
Administrative assistant
FAM Daily Care
London
08.2023 - Current
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Maintained stock levels to avoid shortages in office supplies.
- Supported accurate record-keeping with proficient data entry skills.
- Updated company databases by inputting new employee contact information and employment details.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Participated in meetings to discuss goals and sales target.
- Forecasted sales and market trends to improve business strategy.
- Delivered excellent customer service by addressing concerns of patients' families.
- Identified public health concerns and provided remedial advice.
Customer service representative
Citel
03.2021 - 01.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Made a number calls per day.
- Upheld COVID-19 cleaning and infection control standards.
- Adhered to relevant safety, operational and communication regulations.
- Offered advice and guidance to members of public.
- Offered detailed advice on product and service benefits.
Receptionist
Tamars Restaurant and wine bar
London
05.2021 - 06.2021
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Answered incoming calls within allotted timeframes, handling efficiently to maintain positive customer interactions.
- Responded to telephone enquiries from clients, vendors and the public.
- Washed utensils and dishes using dishwashers, pressure washers and manual deep cleaning techniques.
- Deep cleaned preparation tables, workspaces, floors and storage tables when instructed.
- Assisted in kitchen closing duties, carrying out tasks such as sanitation, calculating waste and organising stock for next day opening.
- Smoothly processed incoming orders, handling over a number ofv transactions per day with exceptional accuracy.
- Handled many credit and cash transactions using sumup and other systems.
Receptionist
Mia Elegance Nails
London
02.2020 - 07.2020
- Organised and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Filed invoices, customer records and other paperwork in an orderly fashion for ease of retrieval.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
- Welcomed guests and clients in upbeat and friendly manner.
- Provided information to callers and drafted office emails.
- Answered and directed incoming calls using multi-line telephone system.
- Responded to telephone inquiries from clients, vendors and members of public.
Education
GCSEs -
Plumstead Manor School
A-Levels - Psychology, English Language, Business
Plumstead Manor School
London 09/2021 - 06/2023
Midwifery
University of Suffolk
Ipswich 09/2023 -
Skills
- Multi-line telephone skills
- Organisation and efficiency
- Resolving conflict
- Despatching and receiving
- Multitasking and prioritisation
- Open and clear communicator
- Highly responsible and reliable
- Anticipating guest needs
- Superb customer service
- Good time management
- Customer service
- Stocking shelves
- Payment processing
- Attentive customer service
- Tech-savvy
- Microsoft Word expertise
- Advanced knowledge of Excel and PowerPoint
Languages
English
Native
Spanish
Elementary
References
References available upon request.
Timeline
Administrative assistant
FAM Daily Care
08.2023 - Current
Receptionist
Tamars Restaurant and wine bar
05.2021 - 06.2021
Customer service representative
Citel
03.2021 - 01.2022
Receptionist
Mia Elegance Nails
02.2020 - 07.2020
GCSEs -
Plumstead Manor School
A-Levels - Psychology, English Language, Business
Plumstead Manor School
09/2021 - 06/2023
Midwifery
University of Suffolk
09/2023 -
Similar Profiles
BERLINDA ADDOBERLINDA ADDO
REGISTRAR/SCHEDULER at G-FAM HOME CARE SERVICESREGISTRAR/SCHEDULER at G-FAM HOME CARE SERVICES
Steve N Joway SrSteve N Joway Sr
Certified Nursing Assistant at Our Fam CareCertified Nursing Assistant at Our Fam Care
Sandro EtienneSandro Etienne
Nursing Assistant at HOME CARE CUTE .7300 W McNab Rd FLphone Call, Assistant Patient With Activities of Daily Living Such as Grooming, Feeding, Control of Vital Signs Ect.Nursing Assistant at HOME CARE CUTE .7300 W McNab Rd FLphone Call, Assistant Patient With Activities of Daily Living Such as Grooming, Feeding, Control of Vital Signs Ect.
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Erdrin RexhepiErdrin Rexhepi
Sales & Operations Assistant at Original Fire LtdSales & Operations Assistant at Original Fire Ltd