Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demi Oakes

Grantham,Lincolnshire

Summary

I have an innate ability to connect with people, which drives me. I also have excellent problem-solving and communication abilities that are well-suited for dealing with customers. I guarantee customer satisfaction by actively listening and resolving conflicts with excellence. With my prompt and polite service, I can improve client experiences and encourage loyalty. Right now, I'm working to develop into the career I want.

Overview

3
3
years of professional experience
29
29
years of post-secondary education

Work History

Customer service

Mint Live
Grantham, Lincolnshire
07.2024 - 10.2024
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Recorded and processed customer data accurately.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Nursery apprentice

Wyndham Park Nursery
Grantham, Lincolnshire
09.2023 - 09.2024
  • Developed positive, trusting relationships with groups of young children.
  • Read stories and lead activities to help children build foundational learning skills.
  • Safeguarded children in line with company's code of conduct.
  • Assisted team to prepare food for children's meal and snack times.

Cleaner

Marigolds Domestic Services LTD
Grantham, Lincolnshire
05.2022 - 06.2023
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

Shop floor assistant

Matalan
Grantham, Lincolnshire
10.2021 - 05.2022
  • Guided customers to locate products or alternative items.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Delivered personalised customer service with a smile to promote return custom.
  • Tagged products quickly and accurately with price tags and stickers.

Education

A-Levels - Criminology

Walton Girls' High School & Sixth Form
Grantham
09.2021 - 06.2023

A-Levels - Child Development

Walton Girls' High School & Sixth Form
Grantham
09.2021 - 06.2023

A-Levels - Health and social

Walton Girls' High School & Sixth Form
Grantham
09.2021 - 06.2023

GCSEs - English

The Priory Ruskin Academy
Grantham
09.2016 - 07.2021

GCSEs - Maths

The Priory Ruskin Academy
Grantham
09.2016 - 07.2021

GCSEs - Science

The Priory Ruskin Academy
Grantham
09.2016 - 07.2021

GCSEs - Sport

The Priory Ruskin Academy
Grantham
09.2016 - 07.2021

GCSEs - Performing Arts

The Priory Ruskin Academy
Grantham
09.2016 - 07.2021

Skills

  • Customer Service
  • Problem-solving
  • Flexible
  • Multitasking
  • Cleaning skills
  • Responsible and Reliable
  • Organizational skills
  • Teamwork
  • Time management

Timeline

Customer service

Mint Live
07.2024 - 10.2024

Nursery apprentice

Wyndham Park Nursery
09.2023 - 09.2024

Cleaner

Marigolds Domestic Services LTD
05.2022 - 06.2023

Shop floor assistant

Matalan
10.2021 - 05.2022

A-Levels - Criminology

Walton Girls' High School & Sixth Form
09.2021 - 06.2023

A-Levels - Child Development

Walton Girls' High School & Sixth Form
09.2021 - 06.2023

A-Levels - Health and social

Walton Girls' High School & Sixth Form
09.2021 - 06.2023

GCSEs - English

The Priory Ruskin Academy
09.2016 - 07.2021

GCSEs - Maths

The Priory Ruskin Academy
09.2016 - 07.2021

GCSEs - Science

The Priory Ruskin Academy
09.2016 - 07.2021

GCSEs - Sport

The Priory Ruskin Academy
09.2016 - 07.2021

GCSEs - Performing Arts

The Priory Ruskin Academy
09.2016 - 07.2021

Similar Profiles

CREATE PROFILE
Demi Oakes