Demi Nartey

As a Training and Development Administrator in the care sector, I oversee training compliance for 10 care homes and 14 home care branches. I manage training records, maintain matrixes, and use Care Vision daily to monitor staff training and ensure regulatory compliance. I’ve built confidence in navigating the system and now support the smooth delivery of training across services, helping maintain high standards of care.

Key achievements:

- Helped care homes reach 100% training compliance, supporting inspection readiness and care quality.

- Created and maintained training matrixes for care and home care staff, covering all mandatory areas.

- Developed strong time management skills to prioritise and support multiple services effectively.

- Confidently use Care Vision to track, update, and report on training data.

- Liaise with external providers to coordinate training that meets the needs of frontline care staff.

- Supported care managers and teams by ensuring timely access to training, which directly impacts the safety, well-being, and dignity of residents and service users.

In my Admin role, I consistently demonstrated strong organisational skills and the ability to manage competing priorities in a fast-paced care environment. My proactive approach and attention to detail contributed to smoother operations across departments.

Key achievements:

- Successfully supported daily operations across 10 care homes, ensuring smooth communication and task coordination.

- Maintained an organised and efficient maintenance and purchasing help desk system, improving response and delivery times.

- Provided consistent, high-level PA support to the Managing Director, ensuring smooth scheduling and communication.

- Helped improve workflow efficiency by streamlining internal processes and supporting multiple departments.

-Recognised for reliable multitasking and maintaining accuracy under pressure in a fast-paced care environment.

-Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

As a sales assistant, I consistently delivered exceptional customer service by assisting shoppers with product inquiries and purchases. I maintained a clean and organized sales floor, ensuring a welcoming shopping environment. My strong product knowledge helped drive sales and upselling opportunities. I accurately processed transactions using the cash register and supported inventory management.

Key Achievements:
-I regularly received positive feedback from customers for my excellent service and deep product knowledge.

-One of my standout achievements was during the launch of our branch’s new app, where I exceeded the 25% download target by achieving 40% through proactive customer engagement—demonstrating my motivation and dedication to business goals.

-Took an active role in staff training programs, which helped me further strengthen my product knowledge and enhance my ability to deliver outstanding customer experiences.