DEMI DOWD
Cheadle
Summary
Dedicated professional with innate ability to manage complex schedules and coordinate high-level administrative tasks seamlessly. Possesses strong organisational and communication skills, ensuring smooth daily operations and effective stakeholder interactions. Ready to drive productivity and enhance efficiency.
Overview
5
5
years of professional experience
Work history
Executive assistant to MD
Teqex Ltd
Heywood, Oldham
02.2026 - 03.2026
- Lead on recruitment drives to build competent teams.
- Secured four guest appearances for MD's Progress not Perfection'
- Negotiated commerical service fees for cost reduction goals.
- Drove new business development initiatives leading to significant revenue growth.
Billing Assistant
Keoghs
Liverpool
12.2025 - 02.2026
- Handled high volumes of transactions during holiday seasons efficiently.
- Updated client accounts whilst maintaining high levels of confidentiality and compliance with regulations.
- Streamlined billing process by implementing efficient organisational methods.
- Collaborated closely with the finance team, ensured seamless accounting operations.
Personal Assistant
Bond Turner
01.2025 - 11.2025
- Lead on HR activities such as onboarding, payroll enquiries, return to works, lates and absence reports and holiday approvals.
- Maintained records of personal injury credit hire claims that needed to be reviewed as a priority, tracking any ongoing actions.
- Arranged files which needed to go for Barrister review on a weekly basis.
- Implemented management meeting agenda, action log tracker and a weekly commission for agenda items.
- Identified operational/process improvements for enhanced productivity. Liaised with operational lead to deliver on these.
- Ensured all complaints where scheduled for review and contact in adherence with SLA's. Organised a translator where appropriate.
- Conducted Land Registry checks.
- Expense Claims
- Demonstrated composure and flexibility in stressful situations
- Scheduled appointments for clients and handled calendaring tasks.
- Assisted with event planning, organization and setup which increased business opportunities.
Legal Assistant
Addleshaw Goddard
02.2024 - 01.2025
- Support Fee Earners financial performance, including billing, client account management, rate applications and financial write off's.
- Raising credit Bill cancellations when required.
- Drafted legal correspondence for client onboarding; Matter Specifications, Engagement Letters.
- Developed and maintained positive relationships with clients and legal staff using CRM tools.
- Processing Expenses.
- Supported legal staff in responding to general inquiries from internal and external stakeholder
- Monitored deadlines associated with billing dates or responses due to clients.
Executive Assistant/ Office Manager
McCann Manchester
02.2023 - 08.2024
- Managed office supplies, equipment and vendor relationships.
- Co-ordinated office maintenance, trouble shooting minor issues and informing Health and Safety Officer of upcoming maintenance due such as PAT testing, fire testing, and being on hand to support external contractors completing this.
- First Aid Trained & Fire Marshall.
- Supporting in central HR events such as mental health activities, team development activities, summer party.
- Lead on office budget. Responsible for stocking up on coffee, drinks, stationary, and ensuring these are processed with credit control for financial inventory purposes.
- Organised logistics for smooth-running of all business development events.
Personal Assistant to Deputy Director of Solicitors Office & Legal Services
HMRC
01.2022 - 02.2023
- Organised personal and professional calendars supplying timely reminders of all meetings, and events and scheduling preparation and focus time.
- Developed a system using outlook and one note to file correspondence relating to multiple cases and management projects.
- Took detailed and accurate minutes of confidential meetings, and promptly distributed them to staff, chasing commissions in a timely manner.
- Processed mail, and phone enquiries minimising correspondence backlogs and keeping all parties involved updated on estimated time scales.
- Supervising development of all staff by providing orientation, training, support and direction.
- Produced reports for the senior leadership team detailing work capacity, upcoming leave, team wellbeing and development opportunities we could implement.
- Facilitated external fortnightly placements across the department and produced reports on individuals feedback and accomplishments to highlight financial value.
Personal Assistant to Deputy Director of Strategic Policy
HMRC
06.2021 - 01.2022
- Aligned business strategies to obtain short and long term goals, producing milestone reports.
- Developed relationships to facilitate business development across cross cutting departments, fostering collaboration across multiple teams by introducing coffee roulette.
- Conducted audits and risk assessments to maintain regulatory compliance with mandatory learning, expenses and travel.
- Coordinated travel, flight and hotel bookings in line with company policies. Lead multiple drop in sessions on these policies and how we can ensure compliance with a 80% attendance. Circulated comms regularly and stored these centrally for all to access.
Business Manager Learning Transformation
HMRC
01.2021 - 08.2021
- Line management of a diary manager.
- Produced high quality documents, spreadsheets, risk assessments.
- Built rapport across the team to streamline project delivery tasks.
- Implemented and lead team meetings, with input from stakeholders on key developments and milestones reached.
- Conducted risk assessments relating to data management, health and safety and reviewed this regularly to ensure we were compliant.
- Lead on the end to end recruitment process for the team; getting budget approval, drafting job specifications, planning time for directors to review CV's and scheduling interviews, and all onboarding tasks.
- Analyzed quarterly financials to determine business operating capacity.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
Education
Level Three Operational Delivery -
Public Services Extended Diploma - undefined
GCSES - English Literature, English Language, History, Photography, Media Studies, IT, Science, Science Additional, Maths
Skills
- Time management
- Excellent communication skills
- Administrative support
- Advanced MS office suite
- Discretion and confidentiality
- Project planning
- Project coordination
- Strong work ethic
- Travel administration
- Strong interpersonal skills
- Critical thinker
- Operations support
- Flexible schedule
- Expense management
- Calendar management
- Business development
- Invoice processing
- Advanced interpersonal skills
- Multitasking and organization
- Influential communication
- Resourcefulness in crisis
- Payroll administration
- Recruitment processes
- Event coordination
Affiliations
- Reading
- Hiking
- Meditation
REFERENCES
References available upon request
Timeline
Executive assistant to MD
Teqex Ltd
02.2026 - 03.2026
Billing Assistant
Keoghs
12.2025 - 02.2026
Personal Assistant
Bond Turner
01.2025 - 11.2025
Legal Assistant
Addleshaw Goddard
02.2024 - 01.2025
Executive Assistant/ Office Manager
McCann Manchester
02.2023 - 08.2024
Personal Assistant to Deputy Director of Solicitors Office & Legal Services
HMRC
01.2022 - 02.2023
Personal Assistant to Deputy Director of Strategic Policy
HMRC
06.2021 - 01.2022
Business Manager Learning Transformation
HMRC
01.2021 - 08.2021