DEMI HUTCHINSON
Belfast
Summary
Proactive professional with a strong background in administrative and program management tasks, excelling in data organization and communication. Motivated to achieve success through effective problem-solving and a collaborative approach. Skilled in managing multiple priorities while maintaining high standards of accuracy and efficiency.
Overview
11
11
years of professional experience
Work history
Community Fundraiser Administator
NI Hospice
Belfast, Antrim
11.2025 - Current
- Managing the full cycle of administrative and financial support for the fundraising team, including meticulous income processing, reconciliation, and data analysis that provided actionable insights for strategic planning and budget review.
- Delivered excellent customer service and implemented stewardship strategies to cultivate and maintain strong relationships with a diverse supporter base, including high-value donors.
- Coordinated successful community fundraising activities, serving as the primary liaison between internal teams and external community partners. Additionally, recruited, trained, and managed volunteers and ensured all fundraising practices adhered to relevant legislation and best practices.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
BAND 4 Medical Secretary
Belfast Trust
Belfast
03.2025 - 11.2025
- Provide full secretarial support, including word processing and audio typing of letters, reports, and documents.
- Maintain diaries, arrange meetings, and take accurate minutes.
- Handle correspondence and general enquiries professionally and efficiently.
- Use Microsoft Office packages (Word, Excel, Outlook) and other systems to manage records and communications.
- Support the team with filing, photocopying, and maintaining administrative systems.
BAND 3 Physiotherapy Admin
01.2023 - 03.2025
- Take responsibility for digital referral management and new patient bookings
- Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services.
- Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
- Collect data and statistics to assist management in guiding the service direction.
- Work flexibly in response to the needs of the patients, service and physiotherapists.
- Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
- Excellent communications skills, be organised and flexible and be able to demonstrate my ability to work on my own as well as in collaboration with others
- Be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient's
B2B Telesales Executive
01.2021 - 01.2023
- Maintained customer confidentiality to comply with privacy laws.
- Built lasting customer relationships through regular updates on promotions and loyalty schemes.
- Registered data, completed call logs, and submitted reports to management.
- Accurately recorded client information and sales data in CRM systems.
- Handled complex customer complaints with professionalism to ensure loyalty.
- Stayed informed on product specifications and range by reviewing manuals.
- Participated in ongoing training to enhance skills and performance.
- Demonstrated courtesy and patience in customer interactions.
- Processed card payments via phone and email, documenting transactions accurately.
- Monitored self-performance to identify sales improvement methods.
- Employed negotiation skills to secure favorable contract deals.
- Used KPIs to measure performance milestones and progress.
- Conducted proactive cold calls to promote products and increase sales.
- Researched opportunities to provide customers with detailed product information.
Telephone Banking Advisor
01.2019 - 01.2021
- Interact with customers on behalf of an organization, providing information about products and services, taking orders, responding to customer complaints, and process returns.
- Working in customer contact centres being trained in ICT skills using systems and different Online Forms
- Performing duties related to working with a bank's customers and helping customers understand their accounts
- Often, my duties are to check the status of bank accounts, explain incurred fees and help customers with any issues, problems or questions
Telesales Advisor
Vodafone
01.2018 - 01.2019
- Advisor working on behalf of our clients two telecommunications giants
- Receiving inbound calls from customers with a variety of problems or questions and being ready to maximise opportunities to retain or make a sale
- Objection handling and Negotiating
- ICT trained
- Reaching out to existing and potential customers to present our products and services
- Learn details about our products and services offerings.
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and needs.
Sales Assistant
Sports Direct
01.2017 - 01.2018
- Solid retail experience working in a fast paced environment
- Strong attention to detail and good merchandising and customer service skills
- Flexible to the needs of the business and I have the ability to work a variety of hours
- Money handling and till trained
- Greeting and serving customers as they enter the store, advising and assisting customers
- Handling complaints or forwarding serious issues to the manager
- On duty, conducting customer transactions, replenishing the supply of stock on the shelves and assisting with store deliveries
Store Supervisor
Co-operative
01.2015 - 01.2017
- Overseeing the work of staff in a store environment
- Monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level
- And assisting customers, Money handling and Key Holder of the store recruiting, training, supervising and appraising staff
- Managing budgets. Dealing with customer queries and complaints. Overseeing pricing and stock control.
Education
GCSEs -
Abbey Community College
Belfast A-Levels - 4 A - Levels (A* , 2 B's And A C)
Abbey Community College
BelfastSkills
- Integrity and trustworthiness: I consistently act honestly, ethically, and responsibly, maintaining confidentiality and reliability
- Typing proficiency: I have the foundational skill of accurately and efficiently inputting data and text, critical for productivity in almost all administrative and professional roles
- Listening: I have the ability to actively receive, comprehend, and retain information and feedback
- Speaking: I have the ability to communicate ideas and messages clearly, confidently, and appropriately to any audience
Problem Solving: I have the capacity to analyze situations, anticipate challenges, and systematically find effective solutions
Creativity: I have the skill of generating new and innovative ideas or approaches, whether for products, services, or process efficiency
Aiming High (Goal Setting): I have the ability to set challenging, clear, and realistic goals and plan the prioritized route needed to achieve them
Staying Positive (Resilience): I have the ability to manage stress, overcome setbacks, and maintain a determined, constructive attitude under pressure
Teamwork: I have the capacity to collaborate effectively and cooperatively with others, supporting shared goals and valuing diverse contributions
Leadership: I have the skill of supporting, encouraging, and motivating others regardless of seniority to work toward a shared objective
REFERENCES
All Reference’s can be given upon request.
Timeline
Community Fundraiser Administator
NI Hospice
11.2025 - Current
BAND 4 Medical Secretary
Belfast Trust
03.2025 - 11.2025
BAND 3 Physiotherapy Admin
01.2023 - 03.2025
B2B Telesales Executive
01.2021 - 01.2023
Telephone Banking Advisor
01.2019 - 01.2021
Telesales Advisor
Vodafone
01.2018 - 01.2019
Sales Assistant
Sports Direct
01.2017 - 01.2018
Store Supervisor
Co-operative
01.2015 - 01.2017
GCSEs -
Abbey Community College
A-Levels - 4 A - Levels (A* , 2 B's And A C)
Abbey Community College