Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demi Farrugia

Dunst,Bedf

Summary

Dedicated with extensive experience in customer service excellence, team leadership, and staff training. Proven expertise in portion control implementation, product quality inspection, and effective communication. Adept at handling customer complaints, conflict resolution, and maintaining sanitation regulations compliance. Strong knowledge of allergens and nutritional meal preparation, with a focus on health and safety compliance. Committed to child supervision and early years curriculum knowledge, ensuring safeguarding awareness and fostering positive parental relationships.

Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations. Charismatic communicator with proven history of building rapport to support patron loyalty.

Offering strong organisational skills and keen eye for customer service. Knowledgeable about team leadership and fostering positive work environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Food and beverage supervisor

Whipsnade Zoo
Dunstable, Central Bedfordshire
10.2019 - Current
  • Increased team productivity with efficient work schedules and staff assignments.
  • Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
  • Created promotional campaigns for special events, increasing footfall.
  • Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
  • Established excellent rapport with customers via friendly and professional service.
  • Improved dining experience through attentive listening to guest feedback.
  • Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
  • Led team to deliver outstanding hospitality operations.
  • Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same

Pre-School Assistant

Icknield
Dunstable, Central Bedfordshire
09.2017 - 01.2018
  • Aided in lunchtime duties, maintaining orderly behaviour amongst pupils.
  • Facilitated story reading sessions to promote literacy skills.
  • Ensured individual attention given during class activities, enhancing student engagement levels significantly.
  • Employed various teaching methods to cater to all learners' needs in the class.
  • Enhanced children's social development with group activities.
  • Maintained clean and safe environment, ensuring child safety always prioritised.
  • Organised art and craft sessions, stimulating creativity in children.
  • Supervised outdoor playtime for physical fitness enhancement of the children.
  • Provided extra help for struggling students, significant progress observed over time.

Education

GCSEs - STEM

Queensbury Academy
Dunstable, Central Bedfordshire
09.2014 - 07.2019

Certificate of Higher Education - Level 3 Children and Education

Central Bedfordshire College
Dunstable
09.2019 - 05.2020

Diploma of Higher Education - Level 3 Diploma Childcare and Education

Central Bedfordshire College
Dunstable
09.2020 - 05.2021

Skills

  • Portion control implementation
  • Product quality inspection
  • Effective communication
  • Cash handling practise
  • Positive attitude
  • Conflict resolution
  • Team leadership
  • Handling customer complaints
  • Knowledge of allergens
  • Staff training
  • Customer service excellence
  • Sanitation regulations compliance
  • Child supervision
  • Early years curriculum knowledge
  • Safeguarding awareness
  • Health and safety compliance
  • Nutritional meal preparation
  • Allergen awareness
  • Empathy and compassion
  • Clear verbal communication
  • Parental relationship building

Certification

Level 2 Food Safety and Hygeine

Full UK Drivers Licence

Timeline

Diploma of Higher Education - Level 3 Diploma Childcare and Education

Central Bedfordshire College
09.2020 - 05.2021

Food and beverage supervisor

Whipsnade Zoo
10.2019 - Current

Certificate of Higher Education - Level 3 Children and Education

Central Bedfordshire College
09.2019 - 05.2020

Pre-School Assistant

Icknield
09.2017 - 01.2018

GCSEs - STEM

Queensbury Academy
09.2014 - 07.2019

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Demi Farrugia