Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Demi Collins

London,United Kingdom

Summary

Experienced Door Supervisor committed to upholding establishment safety and legal compliance through focused, attentive security provisions. Completes monitoring, patrolling and supervision activity with due care and attention for secure environments. Calm under pressure for responsive customer support. Confident individual with strong initiative and work ethic seeks experience in door security. Skilled in diffusing situations through confident communication and judgement. Physically fit to meet active job demands. Door Supervisor with experience in customer-facing security roles. Builds rapport using excellent interpersonal skills for professional service. Punctual and flexible for reliable support across varied shift patterns.


Experience working at the real network as a steward/security train station assistant also work at big large events such as O2 Arena and Alexandra Palace. I have also got a a NVQ2 to work in stadiums

Overview

7
7
years of professional experience
1
1
Certification

Work history

Security

ISG
London, United Kingdom
11.2023 - Current
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • protecting and secure large events
  • Wearing body, cams and radios on a day-to-day basis
  • stopping violence and any criminal activity
  • bag searches and body scanning
  • Customer service with large, crowds and maintaining large crowds
  • Supported team by demonstrating respect and willingness to help.
  • patrolling large areas, For our safety and customer safety

Security door supervisor

The SEE group
London, United Kingdom
10.2021 - 11.2024
  • De-escalated and resolved conflicts with firm and professional style.
  • Reported incidents to security team for resolution.
  • Interacted with guests and staff to build rapport.
  • Delivered smooth events with proactive crowd and traffic control.
  • Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
  • Conducted comprehensive bag searches and ID checks.
  • Controlled access to property at set points and managed queues.
  • Managed crowd and coordinated directional movements to maintain overall safety.
  • Maintained clean, sanitary and hazard-free work space.
  • Responded to safety incidents and possible criminal offenses to contain and support.
  • Checked visitor bags for disallowed and dangerous items.
  • Helped passenger with diverse comfort requests and answered questions.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Supported passengers through emergency scenarios for safe outcomes.

Security door supervisor

Professional security
London, United Kingdom
05.2023 - 11.2023
  • Checked guest ID to ensure establishment age-limit requirements are consistently adhered to.
  • Monitored guest behaviour, maintaining a positive, safe environment at all times.
  • Used outstanding interpersonal skills to resolve any incidents calmly and professionally.
  • Maintained customer safety whilst entering and exiting the venue
  • Provided a warm welcome to guests, managing entry and exit numbers in line with clicker counter requirement
  • Marked baggage accurately with claim checks
  • Built and maintained strong working relationships with regular customers.
  • Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.

Cleaning worker

Professional cleaning
London, United Kingdom
10.2020 - 12.2020
  • Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Spot cleaned and sanitised high-touch areas.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Washed kitchen napkins, floor rugs and dusters.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Emptied and cleaned trash cans following procedures.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Prevented risk of injury by clearly displaying safety signs and barriers, maintaining safe workspaces.
  • Monitored cleaning supplies and ordered more when necessary.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Ensured cleaning materials and equipment were fit for purpose through testing and quality inspections.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Promptly reported accidents, emergencies and welfare concerns to managers for efficient resolution.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Reported breakages to supervisor.
  • Remained flexible to work shifts at short notice in busy periods.
  • Correctly used colour-coded equipment.

Warehouse operator

Sainsbury’s
London, United Kingdom
08.2019 - 10.2019
  • Picked average of 100s daily orders using picking voice system, and handheld RF scanners.
  • Loaded packaged goods on to trucks for shipping.
  • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Handled Goods In and Goods Out requests in line with company protocols.
  • Secured pallets, cages and stillages in line with health and safety standards.
  • Loaded, secured and organised goods into delivery lanes ahead of dispatch.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Completed work following safety rules for best working practices.
  • Safely operated forklifts, pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.
  • Worked in teams on fast-paced production line.
  • Inspected inventory to identify damaged or missing items.
  • Understood and complied with changing safety, quality and production standards.
  • Sorted materials on warehouse racks and shelves.
  • Performed tagging and labelling of warehouse inventory.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Cleaned and tidied work areas to meet inspection requirements.

Warehouse operator

Ocado
London, United Kingdom
01.2019 - 06.2019
  • Displayed energy and enthusiasm in fast-paced environment.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Kept appropriate stock levels to match expected demand.
  • Successfully delivered on tasks within tight deadlines.
  • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Handled Goods In and Goods Out requests in line with company protocols.
  • Secured pallets, cages and stillages in line with health and safety standards.
  • Loaded, secured and organised goods into delivery lanes ahead of dispatch.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Completed work following safety rules for best working practices.
  • Performed tagging and labelling of warehouse inventory.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Carried out stock control and maintained quality standards high for audits.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.

Cleaning assistant

In-depth cleaning
Bexleyheath, United Kingdom
02.2018 - 12.2018
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Maintained properties to highest standards, handling minor repairs, including dusting and polishing

.

  • Emptied and cleaned trash cans following procedures.
  • Spot cleaned and sanitised high-touch areas.
  • Conducted a deep cleaning on domestic cleaning products, keeping displays looking tidy, presentable and visually-pleasing.
  • Kept good cleaning supply stocks to meet domestic requirements.
  • Ensured our building and yards were kept immaculately clean by overseeing the cleaning duties of a multi-disciplinary team.
  • Cleaned kitchen and high touch point areas in line with agreed cleaning schedules.
  • Handled chemical cleaning agents safely and correctly, referring to label directions.
  • Maintained outstanding hygiene standards through thorough equipment cleaning and sanitising.
  • Routinely sanitised chairs, tabletops and reception area in line with cleaning protocols.
  • Recruited cleaning teams and monitored standards to maintain spotless rooms and public areas.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Kept cleaning cupboards clean and organised.
  • Avoided slipping hazards by monitoring deck safety and promptly cleaning leaks and spills.

Hotel cleaning

Marriot Hotel
Bexleyheath, United Kingdom
08.2017 - 10.2017
  • Inspected finished rooms per day to maintain first-class hotel cleaning standards.
  • Maintained immaculate environment by thoroughly cleaning hotel areas in line with predetermined cleaning schedule.
  • Maintained a safe working environment, constantly monitoring line sanitation, cleaning take-away belts, keeping baggers clean of crumbs, [Action] and [Action].
  • Ensured cleaning materials and equipment were fit for purpose through testing and quality inspections.
  • Coordinated maintenance and cleaning work to keep facility in good condition.
  • Kept cleaning cupboards clean and organised.
  • Performed cleaning, washing, ironing and laundry to maintain home order.
  • Delivered extra linen and toiletries to meet guest needs.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Cleaned a number of room hotel to achieve immaculate presentation and hygiene.
  • Reported on check-outs and room vacancies to maintain accurate occupancy records.

Education

GCSEs -

The Bexley business Academy
United Kingdom
09/2011 - 09/2016

Skills

  • Outstanding communicator
  • Security Industry Authority (SIA) licensed
  • Appropriate screening and searching
  • First-class customer service
  • Event security
  • Venue emergency response
  • Incident reporting
  • Bag inspections
  • Diplomatic conflict resolution
  • Body search techniques
  • Crowd control
  • Physical intervention techniques
  • Emergency response
  • Problem solving
  • First Aid and CPR
  • Violence prevention
  • Hygiene regulation adept
  • Restraint and escorting techniques
  • SIA licensed
  • Site security procedures
  • Dispute resolution
  • Identification checks
  • use radio and body cams well


Certification

SIA license holder

NVQ2 ( to work in stadiums)

action counters terrorism act certificate

Health and safety in the workplace certificate

first-aid trained

Timeline

Security

ISG
11.2023 - Current

Security door supervisor

Professional security
05.2023 - 11.2023

Security door supervisor

The SEE group
10.2021 - 11.2024

Cleaning worker

Professional cleaning
10.2020 - 12.2020

Warehouse operator

Sainsbury’s
08.2019 - 10.2019

Warehouse operator

Ocado
01.2019 - 06.2019

Cleaning assistant

In-depth cleaning
02.2018 - 12.2018

Hotel cleaning

Marriot Hotel
08.2017 - 10.2017

GCSEs -

The Bexley business Academy
09/2011 - 09/2016
Demi Collins