I enjoy a wide variety of activities outside the work place one of my interest and hobbies are reading I enjoy classical literature such as Austen, Bronte and so many other amazing authors
Demi-Chloe Gavin
Stoke on Trent,Staffordshire
Summary
I am currently a shift leader at Caffe Nero looking to broaden my horizons with new experiences. I am a fast learner and always eager to prove myself with tasks and challenges set on my path. I believe I am warm, approachable and always willing to have a conversation with fellow co-worker and my superior to discuss what I or my team can do to make sure everything is running smoothly, so that the company remains thriving and happy with the work that we do.
Overview
3
3
years of professional experience
Work History
Shift Leader
Caffe Nero
Stoke on Trent, Staffordshire
11.2023 - Current
- Managed the opening and closing of stores, managing matters including cash counting, paperwork and preparing for the day ahead.
- Motivated and encouraged teams to achieve or exceed company KPIs.
- Oversaw cash handling procedures, including till reconciliation and banking activities.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Directed customer service efforts, resolving complaints and ensuring satisfaction.
- Liaised with suppliers to negotiate orders and manage delivery schedules.
- Effectively managed and problem-solved last-minute absences and time off with staff.
House Keeper
Alton Towers Resort
Stoke on Trent, Staffordshire
04.2023 - 07.2023
- Managed time effectively by coordinating room preparations for timely customer check-in
- Prepared room and linen changes prior to arrival of house guests.
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Reported any damages or repairs needed in the household, liaising with professionals for prompt resolution.
- Ensured safe usage of chemical cleaners.
- accepted feedback on cleaning and the cleanliness of the rooms to ensure my work was perfect
Education
GCSEs - Fashion and Design
NSCG Newcastel College
Stoke-on-Trent, STE01-2022
GCSEs - Art and Design
Discovery Academy
Stoke-on-Trent, STE01-2021
Skills
- Store opening and closing management
- Customer service
- Cash handling
- Food safety
- Cleaning standards
- Customer service
- Staff training
- Handover reporting
- Time management
- Multitasking
- Team leadership
- Staff motivation
- Team motivation
- Quick learner
- Adaptive problem solving
- Strong communication
- Outstanding communication
- Team player
- Warm personality
- Empathy and understanding
- Food service
- Team motivation
Interests
Timeline
Shift Leader
Caffe Nero
11.2023 - Current
House Keeper
Alton Towers Resort
04.2023 - 07.2023
GCSEs - Fashion and Design
NSCG Newcastel College
GCSEs - Art and Design
Discovery Academy