DEMETER CIPRIAN SPATAR
Nott,United Kingdom
Summary
Experienced professional with a strong foundation in food service regulations, effective coordination, and staff training delivery. Demonstrates expertise in reservation system operation, table organisation, and restaurant equipment usage to optimise dining experiences. Skilled in floor plan layouts and interpersonal communication, ensuring seamless operations and customer satisfaction. Committed to leveraging core competencies to contribute to the success of dynamic hospitality environments.
Overview
10
10
years of professional experience
Work History
head waiter
SMITH & WOLLENSKY
London
05.2023 - 06.2024
- Resolved customer complaints promptly, fostering a positive dining environment.
- Coordinated large party reservations to accommodate high-volume business periods.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Assisted in menu development for improved guest satisfaction.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Streamlined table turnover processes, enhancing operational efficiency.
- Reduced wait times with efficient seating arrangements.
- Managed staff rota to ensure adequate coverage during peak hours.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Implemented daily specials board, increasing variety of offerings.
- Increased customer satisfaction by delivering prompt, courteous service.
- Trained new staff members, promoting consistent service standards across the team.
- Delivered quality service by providing warm and welcoming environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Processed payments and reduced customer wait times.
Supervisor leader
BOCCA DI LUPO
London
01.2022 - 06.2023
- Collaborated closely with other department supervisors to streamline processes across different teams.
- Provided training for new staff members, improving their job performance.
- Fostered growth and development within the team by encouraging continuous learning opportunities.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times.
Supervisor leader
CHELSEA HARBOUR HOTEL
London
01.2014 - 01.2022
- Developed employee rosters to ensure fair distribution of work hours and responsibilities.
- Fostered growth and development within the team by encouraging continuous learning opportunities.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
Education
NVQ Level 2 in social care -
Nottingham College
Nottingham 02.2025 -
Skills
- Interpersonal expertise
- Food service regulations understanding
- Floor plan layouts
- Effective coordination
- Restaurant equipment usage
- Reservation system operation
- Staff training delivery
- Table organisation
Timeline
NVQ Level 2 in social care -
Nottingham College
02.2025 -
head waiter
SMITH & WOLLENSKY
05.2023 - 06.2024
Supervisor leader
BOCCA DI LUPO
01.2022 - 06.2023
Supervisor leader
CHELSEA HARBOUR HOTEL
01.2014 - 01.2022
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