Delrene Lewis
London,United Kingdom
Overview
26
26
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
Part-time Museum Assistant
Dr. Johnson's House
2023.09 - 2025.03
- Reception/ Customer Service and retail duties; work with both adults and children.
- April 2024: completed mentor training.
Foodbank Assistant (voluntary)
Storehouse Food bank
2023.08 - 2025.03
- Voluntary work in food bank: providing a friendly welcome so service-users feel comfortable when using the service, assisting service-users to get types of food items they require, displaying available food/ drink and training new adult and under-18 volunteers including participants of awards programmes.
After-School Literacy Support/ Teaching Assistant
Literacy Pirates
2023.03 - 2023.09
- Helping children to improve their reading skills, write stories/news articles/ poetry, conduct research & summarise data, present ideas & give speeches. The work included providing definitions of words and the correct context in which to use them in order to improve students' written/ verbal communication skills); creating a relaxed, pleasant atmosphere to assist with learning; maintaining/ increasing confidence.
Teaching Assistant
African Community School
2016.01 - 2020.03
- Teaching maths and English to children (male and female) aged 7 to 14 years (inc. S.E.N. student).
- Also, occasional work in science classes and work with children aged 15/ 16 years.
Centre Assistant
St. Anne's Church
2015.12 - 2019.01
- Work with senior citizens/ homeless/ isolated people
- Duties include providing a meal service to clients - taking/ fulfilling requests & providing a listening ear and an opportunity to engage in conversation with the clients who may otherwise have little/ no social contact with others
- I also provided advice/ contact details here and re: organisations that may be able to assist with client housing/ support needs
Receptionist and Administrator
Hoxton Health
2009.07 - 2012.01
- Reception/ Admin in a centre providing complimentary therapies (mostly to senior citizens): dealing with staff/ clients face-to-face & via phone – booking appts, accepting payments, issuing receipts, etc
- Admin: collating & totalling data re: weekly client attendance to various sessions
- Data entry (re: client personal details, treatments, medical history
ESOL Teaching Assistant
MIND
2009.01 - 2009.01
- Assisting with the teaching of English to adult ESOL students
Receptionist & Admin Assistant
Windsor Fellowship
2006.01 - 2006.01
- Dealing with queries from general public/ outside organisations face-to-face/ by phone
- Sorting/ distributing incoming post/ emails
- Processing/ franking outgoing mail
- Typing letters, faxing, photocopying
Teacher
Carib. Community Centre
2006.01 - 2006.01
- Teaching maths and English to primary school children in a community centre.
- Reason for leaving: voluntary whilst studying, worked until end of school year.
Receptionist/ Admin. Assistant
various (agency)
2004.01 - 2005.01
- Duties as previous, plus: accepting/ checking forms, booking interpreters, registering new clients; accepting payments/ issuing receipts
- Liaising with staff to allocate rooms duties re: signing of scripts, messages, checking post/ test results.
- Ensuring rooms are adequately equipped, signing-in/ out of staff
- Reason for leaving: went to college to study IT courses to add to previous I.T. skills
Retail Sales Advisor
The Oldhill Clothing Store
1999.01 - 2002.01
- Operating cash-till and cashing up; replenishing stock; dealing with customers’ queries.
- Reason for leaving: Business closed down.
Retail Sales Advisor
Debenhams Department Store
2000.12 - 2001.12
- Operating cash-till, cashing-up takings & entering data, fitting-room duty, stock replenishment, tidying displays, assisting customers e.g. providing store info and advise re: clothing choices; replenishing stock & stock-taking.
- Reason for leaving: also working elsewhere and wanted to reduce hours.
Receptionist/ Administration Assistant
Stamford Hill Medical Centre
2000.10 - 2000.12
- Reception/ admin: dealing with enquiries from general public/ outside organisations face-to-face/ by phone/ email and relaying to staff where necessary; using in-house computer database to book appts/ print consultation lists; accessing records re: medication/ registration, etc on paper/ computer, faxing, filing, retrieving notes for consultations, merging files, photocopying; updating client records; sorting/ stamping/ distributing incoming mail, processing outgoing mail; writing letters to patients (e.g. re: test results/ tests required); accepting/checking registration forms; recording details for home-visit requests.
- Issuing/ printing prescriptions
- Responsibility for opening-up premises and setting up phone transfer / answer machine.
- Reason for leaving: was temporary contract. Position with offer of continual three month contracts (same as other staff), which I did not wish to accept. Also discovered staff taxes not being paid.
Education
Women's wear course.
London College of Fashion
1998
Behaviour Management Strategies - undefined
Open University/ Prospero Group
Level 2 Teaching Assistant Course - undefined
SEN Autism
2024.05 - 2024.05
OCR qualifications - Level 1 PowerPoint, Word-processing, Excel
Hackney Learning Trust
2018.10 - 2018.05
CLAIT - Microsoft Access, Online Communications, Word Processing, File Management, Word Processing ECDL
Hackney College/ City and Islington College/ HALS
2005.01 - 2006.04
Basic Course in Microsoft Word & Excel - undefined
Pitman's Courses
2003.01 - 2004.04
B.T.E.C HND Fashion Design & Technology - Business Studies and Marketing
London College Of Fashion
Certificate in Clothing Production - undefined
2 'A' Levels - art, German
Clapton Secondary School/ Cardinal Pole Secondary School
Skills
- Teaching
- Design skills
- Strong verbal and written communication skills with years of experience of liaising with a wide range of people, both face-to-face & by ‘phone/ email (reception & admin / customer service/ retail/ teaching)
- Polite, confident telephone manner (with an amiable demeanour)
- Good listener and considerate
- Organised, articulate and methodical with a good eye for detail
- Ability to:
- work flexibly & adapt quickly to changing environments in a professional manner
- fuse available resources to create solutions to problems within the work environment which meet/exceed needs of both staff & clients
- work to deadlines within a pressurised environment without compromising accuracy
- Team-work & ability to prioritise own workload & work independently
- Applying rules relating to client confidentiality
- IT Skills: eg Microsoft Word, On-Line Communications (Internet), Access, Excel Level 1 Powerpoint Experience of using in-house databases
- Produced my own worksheets and homemade teaching aides
- Reception & admin: dealing with clients in-person/ via phone; inputting data, sorting & distributing incoming post/ emails, processing outgoing mail (basic franking processes), faxing, filing, merging files, writing letters, photocopying, etc
References
Art/ design, animation, cinema, music.
Certification
- Enhanced DBS certificate.
- Teaching Assistant Level 2 with S.E.N. (AUTISM).
- 10 GCSEs + 2 'A' Levels.
- Certificate in Clothing Production (equiv. to 3 'A' levels).
- B.T.E.C. H.N.D. in Fashion Design & Technology with Business Studies & Marketing (work is same as degree level).
- Safeguarding course (local council).
- Short Behaviour Management Strategies online courses (Prospero, also Open University).
References
Available upon request.
Timeline
Level 2 Teaching Assistant Course - undefined
SEN Autism
2024.05 - 2024.05
Part-time Museum Assistant
Dr. Johnson's House
2023.09 - 2025.03
Foodbank Assistant (voluntary)
Storehouse Food bank
2023.08 - 2025.03
After-School Literacy Support/ Teaching Assistant
Literacy Pirates
2023.03 - 2023.09
OCR qualifications - Level 1 PowerPoint, Word-processing, Excel
Hackney Learning Trust
2018.10 - 2018.05
Teaching Assistant
African Community School
2016.01 - 2020.03
Centre Assistant
St. Anne's Church
2015.12 - 2019.01
Receptionist and Administrator
Hoxton Health
2009.07 - 2012.01
ESOL Teaching Assistant
MIND
2009.01 - 2009.01
Receptionist & Admin Assistant
Windsor Fellowship
2006.01 - 2006.01
Teacher
Carib. Community Centre
2006.01 - 2006.01
CLAIT - Microsoft Access, Online Communications, Word Processing, File Management, Word Processing ECDL
Hackney College/ City and Islington College/ HALS
2005.01 - 2006.04
Receptionist/ Admin. Assistant
various (agency)
2004.01 - 2005.01
Basic Course in Microsoft Word & Excel - undefined
Pitman's Courses
2003.01 - 2004.04
Retail Sales Advisor
Debenhams Department Store
2000.12 - 2001.12
Receptionist/ Administration Assistant
Stamford Hill Medical Centre
2000.10 - 2000.12
Retail Sales Advisor
The Oldhill Clothing Store
1999.01 - 2002.01
Behaviour Management Strategies - undefined
Open University/ Prospero Group
Certificate in Clothing Production - undefined
Women's wear course.
London College of Fashion
B.T.E.C HND Fashion Design & Technology - Business Studies and Marketing
London College Of Fashion
2 'A' Levels - art, German
Clapton Secondary School/ Cardinal Pole Secondary School