Delon Luu
Barking,Essex
Summary
Energetic professional with over 5 years of highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Student Records Officer
King's College London
City of Westminster, City of Westminster
09.2024 - 10.2024
- Ensure that full, accurate and accessible records are kept in the University's student record system (SITS).
- Working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding.
- Support and delivering key student administrative processes across the academic year, including Changes of Registrations, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
- Following the procedure and policy relating to the student record, ensuring accuracy and consistency.
- Adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information.
Relief Chest Administrator
The Masonic Charitable Foundation
Holborn, Camden
04.2024 - 08.2024
- Scanning Gift Aid Envelopes into the ABBYY scanning system.
- Despatching all stationery requests and updating the spreadsheet.
- Opening the mail on a daily basis.
- Ensuring all post is sorted correctly and distributed to the correct team member for action.
- Liaising and providing support to members of the Relief Chest team.
- Processing donation forms through the ABBYY data verification station.
- Responding to enquiries made by chest reps and donors via e-mail and telephone in an efficient manner.
- Responding to requests for donor and lodge statements quickly and accurately.
- Preparing, collating and despatching Festival information packs for the chest reps.
- Updating the daily banking log spreadsheet.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Student Education and Experience Officer
University of East London
Beckton, Newham
11.2023 - 01.2024
- Providing support for students on their personal, social and employability skills through signposting university initiatives
- Working in collaboration with the Student and Engagement officers and the departments to ensure support from students who have low engagement in their courses and lectures or any withdrawal or break requests
- Learning to operate the online database resources such as the UEL SharePoint, Moodle, Power BI, iTracker, CELCAT and Intranet
- Maintaining accurate and up-to-date information in regards of the student communications and attendance status updates
- Contacting students via Teams and Outlook to provide support, motivation and guidance
- Managing and updating the student records database on attendance status
Student Hub Administrator
University of East London
Beckton, Newham
08.2023 - 11.2023
- Maintaining enrolment and registration records on the student’s database via the SITS application with accurate detail.
- Learning to operate the Universities CRM database and software.
- Responding and updating student enquiries on the CRM software.
- Shadowing the helpdesk and communicating with the students and staff members.
- Maintaining a good partnership and relationship with the students and staff members as well as working effectively with a range of colleagues.
- Organising graduation events and escorting guests and students.
- Updating student records and their personal details.
- Preparing council tax, status letters, award letters and bank letters for the students.
Trainee Facilities and Admin Associate
Riverstone International
City of London, City of London
08.2022 - 07.2023
- Improved efficiency by streamlining office processes.
- Assisted colleagues for better team collaboration.
- Enhanced customer satisfaction with prompt and accurate responses.
- Organised files to increase ease of access.
- Updated client database to ensure up-to-date information.
- Assisting the Office Manager with operational office administration and facilities.
- Covering the Reception weekly on a Friday and on holiday absences.
- Greeting guests and new starters as well as providing them with refreshments.
- Setting up room meetings.
- Logging and managing calls and jobs using the Zoho system
- Identifying and arranging the destruction of archive documents and maintaining a record of all files for the Claims and Accounts department.
- Carry out work from home assessments, follow ups and updating records.
- Updating NET2 security and access control records.
- Actioning all e-mails in an effective and timely manner.
- Assist with checking and recording all invoices before submission to the Accounts department.
- Carry out the Health and Safety procedures by performing daily inspections of the premises.
- Assisting with the office desk moves and the floor / cupboard space and seating plans for new starters or leavers.
- Filed documents, improved data management.
- Managed multiple tasks simultaneously for increased productivity.
- Handled incoming deliveries, ensuring proper distribution thereafter.
- Monitored building security systems to enhance office safety measures.
- Carried out regular stock inventory, keeping an adequate supply of necessary items.
Administrative Assistant
Cargo Worldwide UK Ltd
Barking, Barking and Dagenham
07.2018 - 06.2022
- Performed routine clerical tasks by scanning, filing and copying documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Plan shipments based on product availability and customer requests.
- Booking in shipments for air and sea imports and exports using database software Net Freight.
- Generated reports and typed letters in Word and Excel spreadsheets.
- Maintained essential office equipment and placed orders for materials in short supply to manage inventory.
- Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient.
Volunteer Assistant
Communities Empowerment Network
Wapping, Tower Hamlets
04.2018 - 07.2018
- Answering and logging phone calls.
- Creating and updating databases and records of parent’s and children’s identity and queries.
- Organised event schedules and implemented reminder systems.
- Supported engaging and fun events by helping with organisation and planning.
- Helped program leaders with administrative support duties.
- Filing, attaching and managing documents.
Stockroom Assistant
Mango
Regent Street, City of London
11.2017 - 02.2018
- Improved stockroom efficiency by implementing new inventory system.
- Assisted in regular stock takes for accurate inventory count.
- Ensured smooth operations with precise organisation of stockroom.
- Utilised digital tracking systems to maintain up-to-date records of clothing.
- Maintained a clean, organised workspace, promoting efficient work environment.
- Checked incoming deliveries for accuracy and quality control purposes.
- Provided excellent customer service whilst retrieving items from the back room on demand.
- Received incoming merchandise of clothing and stored in correct stock locations.
- Performed daily stock replenishment of clothing on a continual basis to maximise sales opportunities.
HR assistant
Hilton London Paddington
City of Westminster, City of Westminster
02.2017 - 02.2017
- Enrolling and inducting new employees.
- Learning and using the hotel’s attendance management software.
- Overseeing the Health & Safety procedures.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
- Completed new joiner onboarding documentation and reference checks.
Hospitality team member
Waldorf Hilton
City of Westminster, City of Westminster
10.2016 - 12.2016
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Enhanced guest satisfaction with prompt and attentive service.
- Handled complaints in a professional manner to maintain brand reputation.
- Collaborating with various team members to meet guest’s requests.
- Organising and setting up rooms for annual events
- Maintaining exacting standards of quality and performance.
- Serving food and refreshments for the customers and guests.
- Providing great team-working skills and delivering a professional standard of customer service.
Education
Bachelor of Business Administration - Business Management
London South Bank University
Elephant and Castle, Southwark 09.2015 - 08.2016
Higher National Diploma - Business Studies
London South Bank University
Elephant and Castle, Southwark 09.2013 - 08.2015
Skills
- Microsoft Word expertise
- Accurate minute-taking
- Office cleanliness
- MS Office Suite
- Document retrieval
- Data entry
- Document management
- Database management
- Problem resolution
- Office management
- File archive administration
- Database organisation
- Organising mail
- Inventory systems
- Answering incoming calls
- Zoho Invoicing
- Writing queries
- Microsoft Outlook
- Confident communicator
- Energetic self-starter
- Outgoing and enthusiastic
- Self-motivated
- Guest services
- Event coordination
- Incoming mail distribution
- Kitchen deep cleaning
- Safety procedure compliance
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Affiliations
- Gym
- Socialising
- Swimming
- Photography
References
References available upon request.
Timeline
Student Records Officer
King's College London
09.2024 - 10.2024
Relief Chest Administrator
The Masonic Charitable Foundation
04.2024 - 08.2024
Student Education and Experience Officer
University of East London
11.2023 - 01.2024
Student Hub Administrator
University of East London
08.2023 - 11.2023
Trainee Facilities and Admin Associate
Riverstone International
08.2022 - 07.2023
Administrative Assistant
Cargo Worldwide UK Ltd
07.2018 - 06.2022
Volunteer Assistant
Communities Empowerment Network
04.2018 - 07.2018
Stockroom Assistant
Mango
11.2017 - 02.2018
HR assistant
Hilton London Paddington
02.2017 - 02.2017
Hospitality team member
Waldorf Hilton
10.2016 - 12.2016
Bachelor of Business Administration - Business Management
London South Bank University
09.2015 - 08.2016
Higher National Diploma - Business Studies
London South Bank University
09.2013 - 08.2015
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