DELLANIQUE MINNIS
# 16 Widegeon Road, Freeport,GB
Summary
Managed reception areas efficiently, ensuring smooth daily operations. Assisted customers with inquiries, providing exceptional service and support. Collaborated effectively with team members to maintain a productive work environment.
Overview
15
15
years of professional experience
Work History
Contact Center Agent
Cable Bahamas
Freeport, GB
10.2023 - Current
- Assisted customers with inquiries regarding data issues and plan or top-up purchases. Responded to calls to resolve customer concerns effectively. Provided support to ensure smooth transaction processes.
- Facilitated customer support via phone for Alivfibr, addressing internet, phone, and television issues.
Cashier
Island Springs Water
Freeport, GB
01.2017 - 01.2019
- Directed inventory management and optimized supply chain operations.
- Directed shop closing procedures to guarantee adherence to operational standards.
- Implemented daily recovery tasks to uphold cleanliness and organization of work areas.
Receptionist
Bishop Michael Eldon Primary
Freeport, GB
08.2011 - 11.2017
- Oversaw office inventory management by restocking supplies and processing purchase orders.
- Assisted callers by responding to inquiries and providing necessary information. Connected callers with relevant personnel for additional support.
- Facilitated office communications by responding to phone calls and emails to arrange appointments. Assisted in addressing inquiries and recording pertinent information.
- Facilitated retrieval and organization of requested documentation.
Education
High School -
Jack Hayward High School
06.2011
Skills
- Adaptability/ Flexibility
- Communication
- Teamwork/Collaboration
- Time Management/ Organization
- Creativity/ Innovation
- Problem solving
References
Mrs., Howden, (242) 559-1855
Timeline
Contact Center Agent
Cable Bahamas
10.2023 - Current
Cashier
Island Springs Water
01.2017 - 01.2019
Receptionist
Bishop Michael Eldon Primary
08.2011 - 11.2017
High School -
Jack Hayward High School