Della Bainbridge
Cullingworth,West Yorkshire
Summary
As stated in my work history, I have spent the last 16 years of my career in the field of nursing, after qualifying in 2010. Prior to this, my background was in retail, spending many years working for New Look.
My career at New look began aged 16 years working a few hours on a weekend at my local store. This progressed to me being promoted to store supervisor, then deputy manager, then holding manager.
From there I was promoted to floor manager at the (then) new Bradford store. I remained in my role there until I left to embark on The Access to higher education course at Craven college in Skipton. I continued working for new look as a sales advisor at the Skipton store in between my studies, eventually leaving altogether in 2007 when I commenced my nursing studies at University.
Although not directly related to this role, I feel that there are lots of transferrable skills learnt during my nursing career that I can take forward into this role.
At this stage in my nursing career I feel that the time has come for a complete change of direction. The bridal industry has always interested me, and I feel that I have the experience, warmth, kindness and dedication to ensure that each bride has the best, personalised and unique experience possible.
Overview
29
29
years of professional experience
2002
2002
years of post-secondary education
Work history
Practice nurse
Ling House Medical Centre
Keighley, West Yorkshire
2018.09 - Current
- Collaborated with multidisciplinary team members for comprehensive patient care planning.
- Managed minor illnesses, delivering swift resolution.
- Delivered high quality wound care to expedite healing process.
- Enhanced patient recovery with personalised care plans.
- Coordinated with GPs for implementation of individualized treatment plans.
- Conducted health assessments for early detection of potential health issues.
- Offered advice on lifestyle changes for improved patient well-being.
- Administered vaccinations according to national guidelines, upholding public health standards.
- Organised patient records, enhancing efficiency in information retrieval during consultations.
- Alleviated patient anxiety, providing clear explanations of medical procedures.
- Increased awareness of preventive healthcare measures among patients via educational sessions.
- Ensured timely treatment delivery by managing appointment schedules efficiently.
- Offered support during diagnostic tests, easing patient apprehensions.
- Counselled patients on chronic disease management, promoting better self-care.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Established positive rapport with patients and families through active listening and compassionate care.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
Staff Nurse
Airedale General Hospital
Steeton, West Yorkshire
2010.03 - 2018.09
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Provided compassionate emotional support to patients, easing their anxiety.
- Assisted doctors during examinations for efficient healthcare delivery.
- Collaborated with multidisciplinary team to enhance patient care.
- Increased patient understanding with clear explanation of medical procedures.
- Monitored vital signs, identifying any significant changes in condition.
- Maintained high standards of cleanliness and hygiene within the ward.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Managed wound dressings, promoting healing and preventing infection.
- Liaised effectively with relatives, keeping them informed about patient progress.
- Handled emergency situations calmly leading to successful crisis resolution.
- Administered medication for pain management and symptom control.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Established positive rapport with patients and families through active listening and compassionate care.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
Customer service advisor/ floor manager
New Look Retailers
Keighley/ Bradford/ Skipton, West Yorkshire
1997.03 - 2010.03
- Assisted customers in product selection to boost sales.
- Implemented new protocols for efficient complaint management.
- Enhanced brand loyalty, provided excellent service at all times.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Provided detailed information about products and services to potential customers.
- Designed training programmes for enhanced team performance.
- Managed complex customer issues to successful resolution.
Education
Bachelor of Science - Nursing
University of Bradford
Bradford 2007.03 - 2010.03
Certificate of Higher Education - Access to health care
Craven College
Skipton, North Yorkshire 2005.09 - 2006.09
GCSEs - Various - all gcse subjects
Oakbank School
KeighleySkills
I feel that my skills include -
Able to prioritise workload effectively
Excellent team player
Able to stay calm under pressure
Excellent people skills
Excellent at providing person centred approach
Excellent communication skills
Wealth of experience working with and helping people from various cultures and backgrounds
Reliable
Loyal
Excellent time keeping
Willing to go the extra mile
References
References available upon request.
Timeline
Practice nurse
Ling House Medical Centre
2018.09 - Current
Staff Nurse
Airedale General Hospital
2010.03 - 2018.09
Bachelor of Science - Nursing
University of Bradford
2007.03 - 2010.03
Certificate of Higher Education - Access to health care
Craven College
2005.09 - 2006.09
Customer service advisor/ floor manager
New Look Retailers
1997.03 - 2010.03
GCSEs - Various - all gcse subjects
Oakbank School