Deliwe Mavima

Improved service user well-being by providing emotional support and practical advice.

• Increased client independence with the development of personalised coping strategies.
• Promoted independence and positive wellbeing when working with vulnerable adults.
• Coordinated with multi-disciplinary teams to create comprehensive care plans.
• Collaborated and consulted with other professionals in health and social care to coordinate holistic support and optimise treatment plans for complex cases.
• Conducted thorough assessments of client socio-economic status which helped tailor more effective aid interventions.
• Designed individualised care plans that reflected each client's unique needs and preferences.
• Chaired Multidisciplinary meetings in order to foster a collaborative working environment amongst colleagues whilst sharing key updates about ongoing cases.
• Established trustful relationships with clients to facilitate open communication.
• Maintained up-to-date case records for accurate documentation of progress or concerns.
• Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
• Responded calmly to manage crises and emergency situations leading to reduced instances of family conflict through mediation and conflict resolution techniques.
• Advised individuals and their families and on available resources and services, enabling informed decision-making regarding care options.
• Managed complex cases involving mental health, domestic abuse, radicalisation and substance misuse issues, resulting in improved life and living conditions for service users.
• Advocated on behalf of service users to protect their best interests.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Adhered to safeguarding principles to protect service users from risk.
• Exercised professional judgement to implement interventions and make tough decisions.
• Oversaw multiple social work cases simultaneously, directing assessments, gathering information and recommending best courses of action.
• Maintained accurate, up-to-date and confidential files in line in line with data protection regulations.
• Partnered with external support networks to deliver holistic client care.
• Attended regular training and supervision for improved service user support.

• Primary function in this role was to support people with discharge planning from hospital.
• Completing assessments in a holistic approach and complete comprehensive care plans
• Provided compassionate support using strength based approach when gathering information about the person's strength and needs.
• Working as a team with person's family and other professionals to enable effective decision-making around which services best meet needs and desired outcomes of the person.
• Responding to safeguarding care concerns raised on admission to hospital.
• Implementing effective communication skills with other partners to support individuals with maintaining safety .

• Role in a 24-hour supported living catering to adults with autism spectrum conditions, mental health needs, learning difficulties and their emotional needs.
• De-escalated potentially harmful situations calmly and effectively whilst ensuring resident wellbeing.
• Helped residents maintain independence through personalised assistance with personal tasks.
• Adapted communication styles to suit individual residents' needs, fostering understanding and trust.
• Upheld dignity and respect at all times when assisting older adults with personal tasks such as bathing or dressing.
• Facilitated social activities for residents, promoting engagement and mental stimulation.
• Assisted in feeding older adults who required help during meal times, maintaining their nutritional intake.
• Enhanced safety within the facility by promptly addressing potential hazards.
• Supported family visits by preparing rooms and facilitating comfortable interactions between parties.
• Adopted person-centred approach in all aspects of care-giving.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Collaborated closely with healthcare professionals to ensure comprehensive patient care.
• Liaised with family members to organise activities and deliver updates on client progress.
• Promoted community engagement and sense of belonging.
• Transported clients to appointments using hoists and mobility aids.
• Empowered service users to remain as independent as possible and retain sense of identity.

• Work in supportive role in a high school with children and young adults between the age of 11- 18 for 13 years
• Provided person centred support to children with additional needs during their classes.
• Promoted system practice ,focusing on understanding and addressing problems within the interconnected system of the child being supported rather than solely focus on individual behaviour.
• The role involved working in collaboration with family and wider networks to promote positive change and improve outcomes.
• Built rapport and trust with students and their family to ensure they continue meeting their educational needs.
• Worked in partnership with designated safeguarding officer within the school if any there are any safeguarding concerns.
• Promoted equity, diversity and inclusivity with every child I supported.

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