Delice Sambi
London
Summary
Driven and aspirational law student with relevant skills in legal research and analytical thinking, with strong communication abilities. Ready to contribute to meaningful legal outcomes and support justice initiatives. Highly organized and self-motivated with exceptional customer service skills and a strong ability to maintain office records efficiently. Demonstrates excellent written and verbal communication, critical thinking, and problem-solving skills. Able to remain calm under pressure at all times, demonstrating patience, empathy, and effective teamwork.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Administrator
Reesoneducation Temp Agency
London
2026.02 - Current
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Supported head teachers in drafting reports – met deadlines consistently.
- Improved student attendance records with meticulous tracking and reporting.
- Maintained school databases, providing up-to-date information at all times.
- Recorded student attendance and escalated concerns regarding repeat absences.
- Kept filing, administration and recordkeeping up to date.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
Customer service advisor-Work from home
Teleperformance UK
2024.04 - 2025.12
- Handling a high volume of calls daily for faster issue resolution.
- Responding to difficult situations calmly and gaining the trust of aggrieved customers.
- Handling sensitive personal data responsibly whilst maintaining confidentiality.
- Escalating cases for UKVI applications to the Home Office.
- Using outstanding problem-solving and communication skills to appease dissatisfied customers.
Administrator
Lifeline Recruitment Agency
2023.08 - 2024.01
- Using system one to create appointment bookings
- Providing full administrative support to the clinical teams.
- Checking in patients for their appointment's
- Collaborated with different departments to maintain positive rapport and ensure a smooth workflow.
- Generated referrals for patients in need of specialised care and completed paperwork to facilitate seamless transfers.
Customer Service Advisor-Work from home
Teleperformance UK
2022.06 - 2022.12
- Developed and maintained knowledge of company products and operations to answer queries competently.
- Providing customers with passport application advice.
- Booking appointments for customers' first UK passport interviews.
- Answering telephone calls
- Working in a fast-paced environment.
- Handled escalated customer issues calmly, maintaining a positive working environment.
Team Administrator Band 3-Bank Staff
CLCH-NHS
2021.04 - 2022.04
- Providing full administrative support to the clinical team.
- Requisitioned out-of-stock supplies to restock inventory.
- Using System one to create patient referrals and patient records.
- Answering telephone calls/appointment bookings.
- Coordinated travel arrangements and improved logistical efficiency.
- Prepared documents and presentation materials for meetings.
- Served as a point of contact for team members; promoted open communication.
- Administered paperwork diligently, ensured regulatory compliance.
Customer Experience Assistant
William Hill
2015.04 - 2017.10
- Taking payments for bets
- Bet payouts
- Ensured sufficient maintenance and security checks were carried out during all the games, and cash and assets were handled, processed, and secured safely.
- Maintained knowledge of the gaming industry and followed the industry closely to remain commercially aware and on top of competitors' plans.
- Delivered outstanding customer service to aid with guest gaming, ensured pleasurable gaming experiences, and encouraged feedback on areas of improvement.
Education
Bachelor of Arts - Criminology and Law
University of West London
London 2017.01 - 2021.01
BTEC - Travel and Tourism Level 2+3
Sir George monoux college
London 2013.09 - 2016.06
GCSEs -
Edmonton County School
London 2008.09 - 2013.05
Skills
- Excellent customer service skills
- Time management
- Attention to detail
- Highly organised
- Written and verbal communication
- Critical thinking
- Problem solving
- Self-motivated
- Calmness under pressure
- Team player
- Multitasking efficiency
References
References available upon request.
Timeline
Administrator
Reesoneducation Temp Agency
2026.02 - Current
Customer service advisor-Work from home
Teleperformance UK
2024.04 - 2025.12
Administrator
Lifeline Recruitment Agency
2023.08 - 2024.01
Customer Service Advisor-Work from home
Teleperformance UK
2022.06 - 2022.12
Team Administrator Band 3-Bank Staff
CLCH-NHS
2021.04 - 2022.04
Bachelor of Arts - Criminology and Law
University of West London
2017.01 - 2021.01
Customer Experience Assistant
William Hill
2015.04 - 2017.10
BTEC - Travel and Tourism Level 2+3
Sir George monoux college
2013.09 - 2016.06
GCSEs -
Edmonton County School
2008.09 - 2013.05