Delia Baltierra
London
Summary
Accomplished HR professional with strong expertise in employee relations, performance management, and talent acquisition across fast-paced environments. Experienced in HR processes including recruitment, employee relations and performance management with a proven ability to design and implement HR structure that supports employee wellbeing, value and motivation. Passionate about people and creating a positive and engaging workplace culture.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
People Partner
Itsu
Victoria, London
2025.07 - 2026.05
- Partnered with Operations Managers to deliver people initiatives aligned with Itsu strategy across 33 branches.
- Provided HR advisory support to General Managers on employee relations, ensuring fair and consistent resolution of workplace issues.
- Utilised people data and insights to identify trends and drive informed HR and operational improvements.
- Collaborated with the L&D to enhance management capability through targeted training and extensive planning.
- Led succession planning and leadership development, strengthening the management pipeline and improving talent readiness.
- Presented monthly people updates and key workforce insights to the board to support strategic decision-making.
HR Advisor
Hamilton Court Foreign Exchange
Mayfair, London
2023.05 - 2025.02
- Provided strategic HR advisory support across group functions within a firm, covering employee relations, recruitment, and HR operations for UK, Canada, Spain, Italy.
- Developed and implemented HR strategies and initiatives aligned with business objectives in a fast-paced financial services environment.
- Led performance management processes, including objective setting, appraisals, and structured feedback to drive employee performance and engagement.
- Oversaw payroll operations, ensuring accurate and timely processing for all staff in line with internal controls and financial accuracy standards.
- Reviewed, developed, and updated HR policies to ensure compliance with UK employment law and alignment with industry best practice.
- Acted as a key point of contact for employee relations matters, supporting resolution of complex issues in collaboration with the CEO and department heads.
- Maintained strong working knowledge of employment law to provide compliant, commercially focused HR advice to management.
- Managed an Administrative Assistant and Marketing Assistant, providing supervision, guidance performance reviews.
Business Administrator & Recruiter
Hamilton Court Foreign Exchange
Mayfair, London
2022.08 - 2023.05
- Supporting the COO in delivering key business projects including event planning, employee training initiatives and company-wide communications.
- Oversaw all administration, providing training, guidance, and development to improve overall performance and efficiency.
- Partnering with stakeholders to lead recruitment and hiring across multiple departments, including sales, finance, compliance, tech, payments and trading functions.
- Managed end-to-end recruitment processes from job advertising and candidate screening through to onboarding - improving hiring efficiency.
- Built strong relationships with hiring managers to define role requirements and tailor recruitment strategies accordingly.
- Streamlined onboarding processes for new employees, ensuring a smooth and consistent induction into the business.
HR Administrator
Hamilton Court Foreign Exchange
Mayfair , London
2022.08 - 2023.05
- Managed end-to-end employee documentation, including employment contracts, RTW checks, onboarding starter packs.
- Maintained and updated HRIS records ensuring accurate processing of changes such as sick pay, maternity leave, and holiday entitlements.
- Maintained accurate and up-to-date employee records, including benefits, performance reviews and personal data.
- Reviewed and updated HR policies to ensure alignment with current employment legislation and best practice in HR management.
- Supported the Chief of Staff with onboarding and offboarding processes, coordinating inductions for new starters and exit procedures for leavers.
- Assisted with HR payroll administration, including timely updates to salaries, bonuses, and deductions.
Senior Executive Assistant - SVP & Deputy General
IAC
New York, New York
2018.10 - 2021.01
- Provided high-level executive support to the SVP, Chief Compliance Officer and three Senior Counsel executives, managing complex calendars, court filings, board and team meetings and international travel arrangements.
- Produced reports, presentations, legal documentation, and invoicing with a high degree of accuracy and confidentiality.
- Seamless administrative support across multiple departments, ensuring efficient operations and effective stakeholder communication.
- Led legal and technical recruitment coordination, including job postings, applicant tracking, candidate screening, CV shortlisting, and interview scheduling, supporting hiring managers in attracting and selecting top talent.
Senior Associate
The Irvine Company
Newport Beach, CA
2018.04 - 2018.09
- Assisted the Portfolio Manager with the administration and day-to-day management of a portfolio of five commercial properties in Newport Beach.
- Coordinated maintenance, standards inspections and tenant communications and managed accounts payable and receivable processes.
- Oversaw vendor coordination, operational activities and auditing requirements while maintaining accurate records of leases, maintenance requests, financial documentation and property transactions.
Private PA & Lifestyle Coordinator
Private Personal Assistant
Sevenoaks, Kent
2016.09 - 2018.03
- Managed complex schedules for a professional couple including meetings, travel arrangements, correspondence, and banking administration.
- Oversaw the management and maintenance of multiple properties, ensuring the smooth running of household operations. Acted as the primary point of contact, handling communications with discretion and professionalism.
- Organised and managed the children's schedules and activities, including educational, extracurricular and social commitments.
Marketing Assistant
Designworx
Orange County, CA
2016.01 - 2016.08
- Supported the marketing director with proofreading, reviewing production schedules and coordinating product updates. Helped create campaign materials, managed website content and suggested ways to improve marketing processes based on sales.
Training and Development Lead
The Irvine Company
Newport Beach, CA
2014.04 - 2016.01
- Trained and developed sales staff in product knowledge and customer service sales. Designed and delivered tailored training programs and materials, coordinated education sessions and maintained up-to-date training content.
Real Estate Leasing Consultant
The Irvine Company
Newport Beach, CA
2013.11 - 2014.04
- Oversaw daily leasing operations for seven communities, driving traffic and sustaining high occupancy through effective leasing strategies.
Administrative Assistant
PM Realty Group
Orange County, CA
2011.01 - 2013.01
- Coordinated tenant relations, financial planning, billing, and payroll; facilitated communication between management office and tenants for special events.
Education
Bachelor of Arts - English Literature and Creative Writing
Biola University
Los Angeles, USA 2007.08 - 2011.05
Skills
- Recruitment & Talent Acquisition
- Onboarding, Induction & Training Delivery
- Performance Management
- Onboarding & training
- Employee support
- Succession Planning
- Engagement & retention
- HR Data Analysis & Reporting
- HRIS Systems Administration
- Payroll Administration
- Board-Level Reporting & Presentation Preparation
- Event Planning & Coordination
- Management Training
- Microsoft Office (Excel, Word, PowerPoint)
- CIPD
Timeline
People Partner
Itsu
2025.07 - 2026.05
HR Advisor
Hamilton Court Foreign Exchange
2023.05 - 2025.02
Business Administrator & Recruiter
Hamilton Court Foreign Exchange
2022.08 - 2023.05
HR Administrator
Hamilton Court Foreign Exchange
2022.08 - 2023.05
Senior Executive Assistant - SVP & Deputy General
IAC
2018.10 - 2021.01
Senior Associate
The Irvine Company
2018.04 - 2018.09
Private PA & Lifestyle Coordinator
Private Personal Assistant
2016.09 - 2018.03
Marketing Assistant
Designworx
2016.01 - 2016.08
Training and Development Lead
The Irvine Company
2014.04 - 2016.01
Real Estate Leasing Consultant
The Irvine Company
2013.11 - 2014.04
Administrative Assistant
PM Realty Group
2011.01 - 2013.01
Bachelor of Arts - English Literature and Creative Writing
Biola University
2007.08 - 2011.05