Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delfina Scafati Gutierrez

London

Summary

Encouraging psychologist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Community Content Management Specialist

TikTok
04.2022 - Current
  • Responsible of monitoring and managing user-generated content in platform, ensuring legal compliance and safety of content uploaded to live video platforms.
  • Improving content management strategy for Live video platform, reaching 98% of accuracy ensuring safety of platform.
  • Take part in "Culture Champions" company projects as a team member of group that`s experienced in handling partnerships and collaborations across different departments.
  • Collaborated closely with Wellbeing department, actively participating in their projects as communications manager to promote employee wellness and work-life balance.
  • Part of the creation of project "Rewards & Recognitions" from start in effort to reward and encourage department success, encouraging employees for RTO and improve metrics.
  • In charge of coordinating hourly wellness breaks for Live GB market (50+ employees), ensuring their workload does not get affected.

Office Manager

Douglas & Gordon
01.2022 - 03.2022
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues. Managed over 60 customer calls per day.
  • Maintaining relationships of trust with suppliers, customers and colleagues.
  • Managed content distribution to online channels and social media platforms.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Deputy Head Cashier

Inditex
11.2019 - 12.2021
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties. Using critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments. Increased sales by 15%.

HR Assistant

Gao Tek Inc.
12.2020 - 04.2021
  • Contributed to the improvement of the onboarding process, streamlining paperwork and introducing a more efficient orientation program.
  • Reviewed and screened applicant resumes to identify qualified candidates and coordinated interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Generated regular reports on HR metrics, such as turnover rates, time-to-fill, and employee engagement, providing actionable insights to the HR team.


Marketing Assistant

International College, Sek el Castillo S.L
04.2016 - 12.2018
  • Responsible for the promotion of the university's programs for prospect students. Identified appropriate marketing channels and target customers for campaigns.
  • Maintained and updated personnel records, ensuring students information was accurately stored in CRM Software for traceability compliance.
  • Event organization: open days, university fairs and induction weeks.
  • Coming up with the schedule, coordinating suppliers and booking in speakers or activities within the pre-set budgets.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date

Psychiatrist Intern

Fundacion Jimenes Diaz
01.2018 - 07.2018
  • Reviewed and evaluated treatment procedures and outcomes in order to present accurate case reports.
  • Counseled outpatients and other patients during office visits and designed individualized care plans.
  • Observed therapists and identified areas for improvement.

Education

MBA - Human Resources, Organization & Talent Management

IMF Business School
Madrid
06.2022

Bachelor of Science - Psychologist

Camilo Jose Cela University
Madrid
06.2019

IELTS - English

EF Singapore
Singapore
06.2019

Skills

  • Fast learner, proactive, dedicated and driven to succeed
  • Ability to meet deadlines and work under preassure
  • Strong initiative and problem solving
  • Excellent interpersonal skills such as
    empathy, sensitivity, tact and discretion
  • Project Management
  • Research experience

Languages

English
Advanced
C1
Spanish
Bilingual or Proficient (C2)

Timeline

Community Content Management Specialist

TikTok
04.2022 - Current

Office Manager

Douglas & Gordon
01.2022 - 03.2022

HR Assistant

Gao Tek Inc.
12.2020 - 04.2021

Deputy Head Cashier

Inditex
11.2019 - 12.2021

Psychiatrist Intern

Fundacion Jimenes Diaz
01.2018 - 07.2018

Marketing Assistant

International College, Sek el Castillo S.L
04.2016 - 12.2018

MBA - Human Resources, Organization & Talent Management

IMF Business School

Bachelor of Science - Psychologist

Camilo Jose Cela University

IELTS - English

EF Singapore

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Delfina Scafati Gutierrez