DELADEM GATI

Work history

MD Insurance Services Ltd

02.2022 - Current

To deliver the best possible customer service when dealing with internal and external customers
To manage own caseload of dispute cases by regularly communicating with Policyholders, Developers and Builders by telephone and email, ensuring that lines of communication are kept open between all parties to resolve cases effectively
Investigate disputes, producing time lines of facts and suggest solutions in line with FCA/Insurer regulations, GDPR, the Data Protection Act 2018, internal processes and the Warranty Policy documents
To ensure that the cases are resolved in line with our Policy Documents by gathering pertinent information to provide tailored responses and decisions of various complexities
Responding to enquiries via telephone, email and written correspondence within Key Performance Indicators.

Wirral Borough Council, Property Pool

04.2021 - 09.2021

Plus
Used understandable language to oversee high volumes of customer enquiries via phone calls and online channels that prove challenging and high demand for social housing
Achieved consistent effectiveness while processing new applications following the Allocation Policy based on needs assessment, eligibility, exclusion, and preference
Coached and motivated non-qualifying or placed in a reduced preference band while investigating and making decisions on applicants
Gave sound and practical advice to applicants and staff from other departments, partner housing associations, and agencies about applications and options for housing
Effectively initiated solutions on cases that fall outside the policy and report to the Manager for future development of the policy.

Hays Recruiting Experts Worldwide, Your Housing Group Ltd

03.2020 - 04.2021

Produced a positive impact while supporting the Scheme Manager in the day-to-day management of the scheme like fire marshal duties, opening and closing, logging, and chasing repairs
Excelled in providing front-of-house services professionally and effectively dealing with customer queries from residents, professionals, and the general public
Conveyed a favorable image of the organization while liaising between residents and housing, careers, manager, and other companies and councils
Encouraged administrative efficiency and effectiveness from the team including file management, viewing information of housing management systems (Orchard) and administrative tasks relating to office management (stationery orders, HR Returns, and building facility testing) using Microsoft Office and other related software's.

Cejose Wisdom International School

05.2018 - 11.2019

Advanced the school positioning from a charity status to a private limited liability company
Exemplified professionalism while collaborating with other directors, parents, and teachers to deliver continuous improvement within a set budget
Credited for renegotiating with suppliers to reduce cost and maximise profit in the area of purchasing, inventory, and facilities
Exceeded the norm while propelling the culture of financial discipline and operating within budget through training and coaching
Provided leadership skills to manage weekly departmental and Parents, Teachers Association (PTA) meetings.

The Clatterbridge Cancer Centre NHS Foundation Trust

07.2017 - 05.2018

Developed and implemented information management strategy and policies that support and deliver the Trust's vision, corporate strategy, and business plans
Played a key role in the weekly Tactical Operations Group (TOG) with senior management to discuss Key Performance Indicators (KPIs) and trend analysis
Capitalized on opportunities to develop new dashboards and update reports using Business Objects, QlikView, Power BI, DAX, and Excel
Devoted appropriate attention to finance responsibilities in billing commissioners, contract management, staffing
Effectively blended management skills with technical expertise to train and manage Information Quality Analyst Team that improves productivity.
Developed and managed Power BI reports and dashboards for clients using various data sources such as SQL Server, Excel, and SharePoint.
Analyzed and processed large volumes of data to identify trends, patterns, and insights for business intelligence purposes.
Collaborated with cross-functional teams to gather requirements, design solutions, and deliver effective visualizations.
Designed and implemented data models and schemas that adhered to best practices for efficient querying and analysis.
Conducted training sessions for end-users to educate them on best practices for using Power BI.

The Clatterbridge Cancer Centre NHS Foundation Trust

01.2016 - 07.2017

Displayed strong analytical qualities to process data using Excel, Business Objects, SQL, and Qlikview
Avoided mistakes and errors while creating periodic operational and external statutory reports professionally
Delivered the National Information Governance toolkit requirements through the management and monitoring of the standards across the Trust
Committed to the excellence of data quality queries for key Statutory and Operational Reports e.g
Radiotherapy Dataset and Cancer Waiting Times.