Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic

Deise Bruno

Bournemouth

Summary

Hard-working employee with years of varied experience in housekeeping services, food and beverage preparation and administrative duties.

Seeks solutions to problems, is adept at multi-tasking and driven to deliver high-quality service and consistent results.

Overview

35
35
years of professional experience
1
1
Certification

Work history

Housekeeping assistant

Royal Bournemouth Hospital
Bournemouth
06.2014 - 05.2025
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to very high standards, working efficiently to meet timeframe demands.
  • Improved efficiency with careful planning and execution of daily housekeeping duties and communicated with other staff to determine best use of resources.
  • Maintained clean, safe environments for patients and staff, strictly following infection control policies.
  • Loaded dishwashers and hand-washed fragile crockery items.
  • Managed inventory of cleaning supplies effectively, reporting low supplies to management for prompt reordering.
  • Prioritised safety precautions throughout the cleaning process mitigating risk of accidents or injuries within the hospital.


Self Employed Private Cook

Self
Bournemouth
03.2020 - 07.2021
  • Prepared and delivered Brazilian style food with great success, independently delivering more than 100 orders over one weekend.
  • Provided excellent service through timely preparation and presentation of meals.
  • Managed potential food allergies or restrictions proactively, ensuring safe dining experiences for all guests.
  • Reduced the risk of contamination by keeping kitchen immaculately clean.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.

Self Employed Housekeeper

Private Clients
Bournemouth
05.2005 - 06.2014
  • Followed detailed instructions from homeowners ensuring tailored service meeting their specific needs.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Maintained clean and organised living spaces by performing regular deep cleaning tasks.
  • Performed housekeeping duties to the highest standards of cleanliness: including hoovering, dusting, ironing, laundry, tidying up, organising cupboards and wardrobes.
  • Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
  • Prepared healthy meals and accounted for individual diets and allergens when cooking personal meals and snacks for clients.
  • Received food deliveries, placing items in proper kitchen areas for clients.

Private Health Insurance Administrator

Unimed Paulistana
Sao Paulo
01.2000 - 04.2005
  • Company Overview: Unimed is a private health insurance company.
  • My role was to analyse the requests for patients' operations, checking the patients contracts to see if they had the right to have a operation and if necessary contact their medical team to request more information.
  • Assessed complex insurance documents, ensuring transparency for clients.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Improved record keeping system with attention to detail and thoroughness.
  • Maintained exceptional service levels with consistent attention to detail in administrative tasks- performed administrative tasks including communicating with clients and distributing communications in a timely manner.

Receptionist/Administrator

Laboratorio Delboni & Auriemo
Sao Paulo
01.1990 - 01.2000
  • Welcomed patients warmly and managed phone calls, resulting in effective communication flow within the company.
  • Documented patient information, laboratory results, and correspondence for records.
  • Assisted doctors with administrative tasks to facilitate smooth clinic operations e.g. receiving samples for testing and delivering test results to patients.
  • Supported needs of patients from diverse backgrounds and helped each person access medical services.
  • Diligently booked important medical tests such as CT and MRI scans, ECG and blood tests.
  • Coordinated insurance paperwork for seamless claim processing and organised private payments from patients with no health insurance.
  • Solved administrative and client service issues with knowledgeable assistance and empathetic support.
  • Protected patient confidentiality with strict adherence to data protection regulations.

Education

A-Levels - Book Keeping

Filomena Secondary School
Sao Paulo
/1989 - /1992

Skills

  • Organisational proficiency
  • Infection prevention and control
  • Manual handling
  • Safeguarding policies
  • Cleaning techniques
  • COVID-19 compliant sanitising
  • Sanitation practices
  • Health and safety protocols
  • Food and beverage service
  • Bookkeeping proficiency
  • Strong communication
  • Attention to Detail
  • Computer Literacy

Certification

Training courses:

• Infection control and Coshh level 1

• Resuscitation level 1

• Fire awareness

• Moving and handling level 1

• Conflict Resolution

• Dementia awareness level 1

• Safeguarding level 1

• Equality Diversity & Human rights

• Patient safety level 1

• Level 2 award in food safety for manufacturing

Languages

Portuguese
Native
English
Fluent

References

References available upon request.

Timeline

Self Employed Private Cook

Self
03.2020 - 07.2021

Housekeeping assistant

Royal Bournemouth Hospital
06.2014 - 05.2025

Self Employed Housekeeper

Private Clients
05.2005 - 06.2014

Private Health Insurance Administrator

Unimed Paulistana
01.2000 - 04.2005

Receptionist/Administrator

Laboratorio Delboni & Auriemo
01.1990 - 01.2000

A-Levels - Book Keeping

Filomena Secondary School
/1989 - /1992

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Deise Bruno