Deirdre Tyndall
Dublin,Ireland
Summary
Efficient billing clerk with a proven track record of maintaining high productivity levels and completing tasks swiftly. Specializes in data entry, invoice management, and customer service, ensuring accurate and timely billing processes. Excels in communication, problem-solving, and organizational skills.
Overview
26
26
years of professional experience
Work History
Billing Clerk
UPS
Citywest, Dublin
03.2001 - 09.2024
- Worked in various positions and departments for almost 24 years, contributing as both a team member and an independent worker.
- Achieved high levels of customer satisfaction through effective handling of incoming calls, providing exceptional customer service by promptly responding to inquiries, resolving issues, and proficiently directing callers to the relevant staff members in diverse departments.
- Closely worked with supervisors and management to handle escalated calls as a part of the team support position. Additionally, I assisted in executing special projects and helped train new staff members.
Funds Transfer Representative
Citibank
Dublin
06.1998 - 03.2000
- Transferred funds to corporate accounts within the European/Dollar department through electronic means.
- Resolved customer inquiries and performed administrative tasks.
Shop Experiences
various
Dublin
- Experienced in customer service roles at various local establishments, including Tesco's shop floor, Dunnes Delicatessen, and a newsagent cashier.
- Traveled and lived in Jersey for six months, working in the airport shop
Education
PLC course - Computer Applications
CRUMLIN COLLEGE
DUBLIN01-1997
PLC Course - Travel And Tourism
DUNDRUM COLLEGE
DUBLIN01-1996
Leaving Certificate
ST MARKS COMMUNITY SCHOOL
DUBLIN01-1995
Skills
- Customer Communication
- Deadline-oriented
- Accuracy and Precision
- Dispute Resolution
- Payment Transactions
- Data Entry
- Customer Service
- Prioritizing workload
- Advanced clerical knowledge
- Professional and mature
Affiliations
- Keeping fit by walking and jogging
- Socializing with family and friends
- Eating out and going to the cinema
Reference
Tanya Grant Human Resources UPS Citywest: email: EUR8TVG@europe.ups.com
Phone contact: 012571513
Timeline
Billing Clerk
UPS
03.2001 - 09.2024
Funds Transfer Representative
Citibank
06.1998 - 03.2000
Shop Experiences
various
PLC course - Computer Applications
CRUMLIN COLLEGE
PLC Course - Travel And Tourism
DUNDRUM COLLEGE
Leaving Certificate
ST MARKS COMMUNITY SCHOOL
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