Deiby Daniel Justiniano Cespedes
London,City of London
Summary
Upbeat hospitality leader accomplished in driving quality and satisfaction through meticulous operations management. Reduces inefficiencies with strong organisational skills and attention to detail. Proactive problem-solver with superior record of top-quality hospitality service. Organised Night Manager equipped to oversee nightly hospitality operations.
Hardworking brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised and dependable Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
Work history
Night supervisor
Peartree
London, City of London
2023.09 - Current
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Maintained documents and records to comply with internal policies and external regulations.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Dealt with customer complaints and rectified product and service issues.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Offered instruction, coaching and motivation for enhanced team morale.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Spot cleaned and sanitised high-touch areas.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Safely stored cleaning solutions, equipment and chemicals.
- Washed kitchen napkins, floor rugs and dusters.
- Emptied and cleaned trash cans following procedures.
- Monitored cleaning supplies and ordered more when necessary.
- Correctly used colour-coded equipment.
- Worked quickly to complete cleaning within allotted timeframes.
- Restocked, refreshed and sanitised bathroom facilities.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Cleaned and dried windows, mirrors and glass surfaces.
- Reported breakages to supervisor.
Housekeeping supervisor
Peartree
London, City of London
2022.11 - Current
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Audited rooms after cleaning to check cleanliness standards.
- Actioned customer feedback to improve satisfaction ratings.
- Updated training programmes to enhance employee performance.
- Replenished guest mini bars and fridges and recorded items consumed for billing.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Managed cleaning product stock in line with COSHH regulations.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Completed shift reports for smooth handovers and Back of House operations.
- Communicated repair needs to maintenance staff for prompt remedial action.
Manager of delivery
Quiero Ecodelivery
Santa Cruz, Bolivia
2020.08 - 2022.10
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Successfully delivered on tasks within tight deadlines.
- Delivered high-quality results within budget and timeframe targets.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Leveraged strategic networking to create new business opportunities.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Served customers to drive sales and deliver top-quality experiences.
- Consistently arrived at work on time and ready to start immediately.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
Private personal trainer
Private
Bilbao, Spain
2019.07 - 2020.06
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Managed diary to maximise client bookings.
- Grew customer base through referrals based on customer satisfaction and results.
- Informed clients regarding progress and development to meet target fitness goals.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Consulted with clients to define goals and fitness capacity.
- Stayed current on fitness trends and research to integrate innovative techniques into training programs.
- Developed nutrition plans to complement exercise.
Receptionist
WhatsUp Academy of English
Bilbao, Spain
2018.10 - 2019.04
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
Au pair
Family Shinead
Brixton, Lambeth
2018.03 - 2018.09
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.
- Supported families on holidays, supervising children and escorting them to activities.
- Ran errands during school hours to support parents with ad hoc requests.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
Personal trainer
Miribilla Fitnes
Bilbao, Spain
2014.01 - 2017.06
- Devised specific workout systems for individual clients based on performance ability.
- Informed clients regarding progress and development to meet target fitness goals.
- Managed diary to maximise client bookings.
- Taught clients how to properly operate exercise equipment.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Grew customer base through referrals based on customer satisfaction and results.
- Consulted with clients to define goals and fitness capacity.
- Provided ongoing support and encouragement to clients, fostering positive and empowering fitness experience.
- Developed nutrition plans to complement exercise.
Education
GCSEs -
Emilio Campusano
Bilbao - Spain /2006 - /2008
NVQ Level 1 - Kinesiology
Uztaiak
Bilbao .- Spain /2010 - /2011
NVQ Level 1 - Conditioning in the aquatic environment
Argibide
Bilbao - SpainNVQ Level 1 - Fitness Monitor
Euroinnova
Bilabo - Spain /2012 - /2013
Certificate of Higher Education - Personal Trainer and Nutrition
Implika
Bilbao - Spain /2013 - /2015
NVQ Level 1 - Academy Of English
Whatsup
Bilbao - Spain /2016 - /2017
Skills
- Basic Food Hygiene
- Employee performance management
- Guest expectation management
- Site security management
- Guest feedback management
- Line management
- Strategic research
- Operational support
- Logistical planning
- Production reporting
- Hospitality
- Staff supervision
- Excellent communication
- Teamwork
Languages
English
Upper intermediate
Spanish
Native
Timeline
Night supervisor
Peartree
2023.09 - Current
Housekeeping supervisor
Peartree
2022.11 - Current
Manager of delivery
Quiero Ecodelivery
2020.08 - 2022.10
Private personal trainer
Private
2019.07 - 2020.06
Receptionist
WhatsUp Academy of English
2018.10 - 2019.04
Au pair
Family Shinead
2018.03 - 2018.09
Personal trainer
Miribilla Fitnes
2014.01 - 2017.06
GCSEs -
Emilio Campusano
/2006 - /2008
NVQ Level 1 - Kinesiology
Uztaiak
/2010 - /2011
NVQ Level 1 - Conditioning in the aquatic environment
Argibide
NVQ Level 1 - Fitness Monitor
Euroinnova
/2012 - /2013
Certificate of Higher Education - Personal Trainer and Nutrition
Implika
/2013 - /2015
NVQ Level 1 - Academy Of English
Whatsup
/2016 - /2017