Deepika Sareen
Belfast,Antrim
Summary
Seasoned professional with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work history
Bar manager
Bites of India
Belfast, Antrim
2025.08 - Current
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Coordinated events at the venue, leading to increased bookings by 30%.
- Enhanced customer satisfaction with professional bartending techniques.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Developed cocktail menus, resulting in increased beverage sales by 20%.
- Streamlined bar operations by implementing efficient inventory management strategies.
Team member
Tim Hortons
Belfast, Antrim and Newtownabbey
2023.10 - 2025.07
- Warmly greeted customers and proactively reduced wait times.
- Delivered reliable customer service with attention to detail even under high pressure.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Handled difficult customers, resulting in conflict resolution.
- Provided excellent customer service to enhance business reputation.
- Achieved efficient workflow with proper time management.
Branch operations coordinator
English Language Institute
Patiala, Punjab
2019.07 - 2023.08
- Monitored operations to assess and highlight results.
- Formulated rosters for all classes and implemented changes as per requirement
- Shared regular feedback with faculty on students performance and identified corrective measures
- Recruited and managed staff with focus on delivering clear results.
- Carried out performance Evaluation and trainings to maintain high standards of performance.
- Dealt with academic challenges faced by trainers and actively engaged with faculty to have low attrition along with handling grievances.
- Monitored financial transactions, maintaining high level of accuracy.
Admissions officer
G.D. Goenka Public School
Kapurthala
2015.06 - 2019.06
- Handled enquiries from prospective parents and students, providing excellent customer service and increased enrolments.
- Received and verified accuracy of application forms and supporting documents.
- Reviewed applications, including academic records, test scores, and extracurricular activities
- Conducting interviews with prospective students and their parents to assess their suitability for school
- Administered entrance Exams or placement tests, as required by school
- Maintaining accurate and up-to-date student records in school's database along with generating reports on admission statistics
- Delivered presentations at schools, increasing awareness about school's offerings.
- Increased admissions by 40% by Planning open house events and campus tours for prospective students.
Office coordinator
Creative-i Technologies
Patiala
2009.03 - 2014.04
- Organised company events, promoting positive corporate culture within organisation.
- Organised and coordinated office operations by streamlining administrative procedures.
- Controlled inventory of office supplies; ensured availability as per requirements reducing excess expenditure by 20%
- Supported senior management in decision-making processes through provision of accurate administrative records.
- Enhanced efficiency with well-managed record keeping and data processing tasks.
- Managed reception area duties, facilitating welcoming environment for visitors and clients.
- Facilitated interdepartmental communication by arranging regular team meetings and discussions.
Office executive
VCC Consultants Private Ltd
Patiala, Nottinghamshire
2006.09 - 2009.01
- Established and maintained filing systems, enhancing ease of access to information.
- Performed basic bookkeeping duties, ensuring accurate record keeping.
- Supervised administrative staff, fostering positive work environment.
- Coordinated travel arrangements to facilitate business operations.
- Supported training initiatives, enhancing employees' skills and knowledge.
- Organised meetings, resulting in improved communication.
- Managed all correspondence, ensuring prompt responses.
Education
Masters of Management - Management
University of Ulster
Belfast 2023.09 - 2024.08
Masters of business administration - Business management
Lovely University
Jalandhar, India 2004.06 - 2006.06
Bachelors of education - Education
Guru Nanak Dev College of Education
Majatri, Mohali 2014.06 - 2015.05
Bachelor of commerce (Professional) - Business
Hindu Kanya College
Kapurthala, India 2001.06 - 2004.06
Skills
- Continuous improvement initiatives
- Training and Development
- Results oriented
- Staff supervision
- Customer relations
- Performance monitoring
- Leadership expertise
- Customer Service
- Interpersonal communication
- Team Leadership
- Public speaking
- Process optimisation
- Operations management
Timeline
Bar manager
Bites of India
2025.08 - Current
Team member
Tim Hortons
2023.10 - 2025.07
Masters of Management - Management
University of Ulster
2023.09 - 2024.08
Branch operations coordinator
English Language Institute
2019.07 - 2023.08
Admissions officer
G.D. Goenka Public School
2015.06 - 2019.06
Bachelors of education - Education
Guru Nanak Dev College of Education
2014.06 - 2015.05
Office coordinator
Creative-i Technologies
2009.03 - 2014.04
Office executive
VCC Consultants Private Ltd
2006.09 - 2009.01
Masters of business administration - Business management
Lovely University
2004.06 - 2006.06
Bachelor of commerce (Professional) - Business
Hindu Kanya College
2001.06 - 2004.06