Deepender Reddy Kuchanpally
Potton,United Kingdom
Summary
Customer service and credit card management professional with expertise in communication and technical skills. Proven ability in data analysis and knowledge processing, leading to enhanced operational efficiency and informed decision-making. Committed to driving organizational success and elevating client satisfaction through superior service delivery. Strong foundation in leadership, team collaboration, and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Assistant manager
Asda
Sandy, Central Bedfordshire
03.2025 - Current
- Minimised inventory loss, resulting in enhanced profit margins.
- Managed daily operations to ensure smooth shop floor functioning.
- Handled stock control to prevent overstocking and shortages.
- Streamlined store operations through effective scheduling practices.
- Coordinated with management on operational issues, delivering solutions for improved efficiency.
- Supported manager during audits, ensuring accurate reporting of findings.
- Resolved customer complaints promptly, restoring brand trust.
Assistant manager
londis
Welwyn Garden City, Hertfordshire
04.2021 - 03.2025
- Created a positive work environment, resulting in higher employee morale.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Improved customer service by implementing new procedures and protocols.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled customer complaints effectively, restoring trust in our brand.
Email Support Representative (Credit Cards)
Teleperformance
hyderabad , hyderabad
07.2021 - 12.2021
- Managed customer inquiries via email regarding credit card issues, including billing and fraud prevention
- Increased customer retention by addressing concerns efficiently and improving communication clarity
- Streamlined the email support process by introducing a prioritisation system, boosting resolution speed by 25%
Customer Support Executive
Infinix
01.2020 - 06.2021
- Handled knowledge processing tasks, ensuring precise and timely information was available for both customers and internal teams
- Provided technical assistance and product support, leading to a 20% increase in customer satisfaction
- Coordinated with multiple departments to enhance the customer support workflow, improving response times by 15%
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Institute of Technology
01.2013 - 03/2017
Master - Advanced Computer Science
University of Hertfordshire
01.2021 - 02/2023
Skills
- Customer Service
- Credit Card Management
- Knowledge Processing
- Communication
- Technical Skills
- Data analysis competence
Languages
Telugu
Advanced
English
Upper intermediate
Hindi
Upper intermediate
Custom
Cool Cab Services, 9-month project, Developed a customer-focused platform for cab bookings and feedback management. Student Attendance Management System, 1-year project, Designed a system to manage student attendance and records, improving efficiency.
Accomplishments
Best employee last 2 years
Languages
3,5,6
Affiliations
- Reading books
- Playing games
Certification
Certified by Front Line Tech in Python
Timeline
Assistant manager
Asda
03.2025 - Current
Email Support Representative (Credit Cards)
Teleperformance
07.2021 - 12.2021
Assistant manager
londis
04.2021 - 03.2025
Master - Advanced Computer Science
University of Hertfordshire
01.2021 - 02/2023
Customer Support Executive
Infinix
01.2020 - 06.2021
Bachelor of Technology - Computer Science
Jawaharlal Nehru Institute of Technology
01.2013 - 03/2017