Deepayn Datta

• Managed a pipeline of 80–100 active US residential mortgage applications, including purchase and refinance cases
• Guided US customers through their complete mortgage journey from initial application to final settlement, providing personalized support, clear communication, and exceptional service at every stage while ensuring
  accuracy and compliance
• Acted as first point of contact for customers, taking ownership of enquiries through to resolution while demonstrating empathy and building strong, trust-based relationships
• Conducted detailed affordability assessments through income verification, credit analysis, and debt ratio evaluation
• Reviewed complex documentation including tax returns, bank statements, proof of funds, and employment verification
• Packaged and submitted cases to underwriters, proactively resolving conditions to ensure timely progression
• Maintained full compliance with internal regulatory and quality control standards, ensuring audit-ready files
• Liaised with legal/solicitors, valuation providers, and brokers to facilitate smooth progression through to completion
• Reduced processing delays by improving document tracking and checklist systems
  Supported onboarding and training of junior team members within high-volume environment
• Has the ability to identify and resolve problems efficiently and effectively
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Key Achievements:

• Managed annual lending volumes exceeding US $20 million
• Maintained high first-time underwriting approval rate of 97%
• Achieved consistent compliance and quality assurance standards
• Reduced average case turnaround time through improved workflow tracking by 7%
• Maintained NPS score consistently for more than 65% every month

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• Underwrote US residential mortgages, recommended loan approvals, and set terms, including validating credit, income, and down payments.
• Assessed debt ratios, loan-to-value ratios, credit scores, and property valuations.
• Ensured compliance with client policies, and federal and state regulations.