Deepanshu Vaishnav
Sheffield,Sheffield
Summary
Highly driven and detail-oriented professional with expertise in CRM management, technical support, and business consulting. Skilled in customer relationship management, data analysis, process optimisation, and automation testing. Adept at using CRM systems (Zendesk, Salesforce, Krill), provisioning routers, managing networking setups (Static IP, Wi-Fi 7), and delivering excellent customer support. Holds a Master’s in International Marketing from Newcastle University with a strong technical and analytical background.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Technical Support Executive
CC33
07.2025 - 09.2025
- Company Overview: BeFibre Client Company
- Provide end-to-end technical support for BeFibre customers, specialising in diagnosing and resolving broadband and networking issues.
- Configure and troubleshoot router provisioning, including setup of static IP addresses, SSID management, and security settings.
- Skilled in managing radio channels and bandwidth allocation (2.4GHz & 5GHz), optimising Wi-Fi performance, and guiding Wi-Fi 7 routers.
- Utilise Krill and other ISP platforms for provisioning, monitoring, and maintaining seamless connectivity services.
- Proficient in identifying and resolving service disruptions, latency issues, and customer-side connectivity problems.
- Experienced in using Zendesk and other CRM systems for case management, ticket resolution, and ensuring smooth customer communication.
- Leverage Excel and data analysis to track technical performance, generate reports, and support service quality improvements.
- Deliver solutions with a customer-first approach, combining strong technical problem-solving with excellent communication to ensure high satisfaction.
- BeFibre Client Company
Admin Support
Pearson
Rotherham, South yorkshire
02.2025 - 07.2025
- Supervised teams to enhance the processing of exam materials, significantly improving operational efficiency and accuracy.
- Performed quality checks on documentation while promptly addressing issues to reduce discrepancies.
- Facilitated data exchanges with stakeholders to support effective communication and adherence to protocols.
- Applied data analysis techniques to correct discrepancies, leading to improved documentation accuracy and streamlined reporting.
- Managed large datasets in Excel to monitor performance metrics and provide actionable insights for decision-making.
- Contract
Intern
The Air Charter Association
06.2024 - 08.2024
- Company Overview: London
- Managed and updated the CRM system, contributing to a 10% increase in client engagement.
- Conducted market and competitor research to support strategic growth initiatives.
- Assisted in email marketing and multichannel campaign delivery, enhancing communication effectiveness.
- London
Systems Engineer
Infosys
09.2021 - 09.2023
- Developed, maintained, and executed automation scripts to streamline testing and operational workflows, reducing manual effort and errors.
- Performed manual and automated test execution using Selenium with Java, ensuring high-quality deliverables across multiple projects.
- Utilised Excel for data handling, validation, reporting, and test result analysis to support decision-making and project tracking.
- Collaborated with cross-functional teams to identify process improvement opportunities and enhance automation coverage.
- Delivered reliable testing solutions by combining strong problem-solving skills with a focus on efficiency, accuracy, and quality.
Business Development Associate
BYJU’S
02.2021 - 09.2021
- Company Overview: EdTech Company, India
- Managed both inbound and outbound sales calls, effectively engaging with parents and students to promote BYJU’S learning programs.
- Used Salesforce CRM to manage leads, monitor customer interactions, and maintain accurate sales pipelines.
- Delivered persuasive product demonstrations and consultations, achieving strong sales conversions and exceeding targets.
- Built and nurtured client relationships by identifying customer needs and providing tailored EdTech solutions.
- EdTech Company, India
Education
Master of Science - International Marketing
Newcastle University
08.2023 - 08.2024
Bachelor of Engineering - Electronics & Telecommunications
University of Pune
01.2017 - 01.2021
Skills
- CRM Systems: Zendesk
- CRM Systems: Salesforce
- CRM Systems: Krill
- Technical Support & Networking: Static IP
- Technical Support & Networking: Router Provisioning
- Technical Support & Networking: Wi-Fi 7
- Automation Testing: Selenium with Java
- Automation Testing: Manual & Automation Scripts
- Data Analysis & Reporting: Excel
- Data Analysis & Reporting: Power BI
- Data Analysis & Reporting: Market Research
- Customer Relationship Management & Business Development
- Project Planning
- Process Optimisation
- Admin Support
- B2B Sales
- Client Engagement
- Multichannel Campaigns
Timeline
Technical Support Executive
CC33
07.2025 - 09.2025
Admin Support
Pearson
02.2025 - 07.2025
Intern
The Air Charter Association
06.2024 - 08.2024
Master of Science - International Marketing
Newcastle University
08.2023 - 08.2024
Systems Engineer
Infosys
09.2021 - 09.2023
Business Development Associate
BYJU’S
02.2021 - 09.2021
Bachelor of Engineering - Electronics & Telecommunications
University of Pune
01.2017 - 01.2021
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