DEEPANSHI MADAAN
BASILDON,ESSEX
Summary
Accomplished professional specializing in customer service management and team leadership, with a strong track record in strategic planning and decisive decision-making. Demonstrated ability to delegate tasks effectively and monitor staff performance, resulting in enhanced operational efficiency. Expertise in conflict resolution and situational awareness, leading to successful outcomes in challenging environments. Committed to leveraging these skills to drive organizational success and improve team dynamics.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Lead cabin attendant - Inflight Manager
Indigo ( Interglobe Aviation Ltd )
Gurugram , India
09.2021 - 04.2025
- Conducted regular performance reviews to maintain high service quality.
- Ensured compliance with aviation regulations to uphold stringent safety standards.
- Optimised resource allocation and scheduling to enhance operational efficiency.
- Fostered a positive work environment among cabin crew members for improved morale.
Sr. Associate - Ops
WNS
Gurugram, India
03.2021 - 06.2021
- Facilitated team collaboration, enhancing overall productivity levels.
- Review advertisements and establish copyright conformity to support customers in maximising ad reach and efficiency.
- Oversee critical escalations and resolve issues promptly to uphold customer satisfaction and ensure service continuity.
- Coordinated internal resources to meet project deadlines consistently.
Lead Cabin Attendant ( Inflight Manager )
Indigo ( Interglobe Aviation Ltd ) )
Gurugram, India
01.2017 - 07.2020
- Directed cabin crew team, assigning duties to ensure efficient in-flight operations.
- Confirmed compliance with aviation authority standards and airline regulations on all flights.
- Reviewed documentation and reporting to ensure accuracy and completeness.
- Collaborated with crew to maintain calm operations in high-pressure situations.
Education
Bachelor of Arts - Economics
Delhi University
Delhi , India 05.2013 - 06.2016
Skills
- Decisive decision-making
- Customer service management
- Team leadership
- Strategic planning
- Effective delegation
- Staff performance monitoring
- Conflict resolution
- Situational awareness
Timeline
Lead cabin attendant - Inflight Manager
Indigo ( Interglobe Aviation Ltd )
09.2021 - 04.2025
Sr. Associate - Ops
WNS
03.2021 - 06.2021
Lead Cabin Attendant ( Inflight Manager )
Indigo ( Interglobe Aviation Ltd ) )
01.2017 - 07.2020
Bachelor of Arts - Economics
Delhi University
05.2013 - 06.2016
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