Summary
Overview
Work History
Education
Skills
Skill/ certification
Websites, Portfolios and Profiles
Awards
Projects
Timeline
Generic

Deepali Sharma

Summary

Detail-oriented Forensics and Operations Analyst with experience in investigations, background verification, compliance, and client operations. Adept at conducting due diligence, verifying information, identifying discrepancies, preparing analytical reports, and ensuring adherence to regulatory and client standards. Strong analytical, problem-solving, and stakeholder management skills with a proven ability to deliver high-quality results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Analyst – Forensics | Investigations & Compliance

Ernst & young ( EY)
04.2026 - I currently work here
  • Conducted employment, education, identity, and address verification as part of client background screening engagements.
  • Performed due diligence and document verification to identify discrepancies and compliance risks.
  • Investigated verification exceptions and prepared detailed reports with supporting evidence.
  • Coordinated with employers, educational institutions, and candidates to complete verification cases within defined SLAs.
  • Ensured adherence to EY quality standards, client requirements, and data confidentiality policies.
  • Maintained high accuracy while managing multiple verification cases simultaneously.

Customer Service Representative

Amazon .com
06.2024 - 04.2026
  • Streamlined customer support operations by leading deployment of advanced ticketing system, reducing resolution times by 30%
  • Utilized AC3 (Amazon Web Services Premier Partner) for cloud management, including support for cloud migration, cybersecurity services, and cloud optimization, enhancing operational efficiency and security.
  • Optimised cloud operations with AC3, focusing on migration and cybersecurity
  • Managed inventory, shipping, returns and order fulfilment processes in line with FBA standards
  • Managed client complaints through calm and efficient communication methods
  • Addressed membership benefit queries achieving swift resolution of customer concerns
  • Streamlined operations by coordinating with logistics partners for timely deliveries

Research Assistant Intern

Delhi Metropolitan Education
06.2023 - 12.2023
  • Executed comprehensive market research and analysis on agro-based startups in India, encompassing industry trends, competitive landscapes, and regulatory frameworks.
  • Developed detailed recommendations for optimizing growth opportunities by addressing key legal and management challenges.

Influencer Marketing Intern

The Influencers Co.
02.2023 - 05.2023
  • Orchestrated and managed influencer collaborations for HIKE MESSENGER, promoting the in-house app with renowned creators to boost brand visibility and drive user engagement.

Event Organizer Intern

Delhi Metropolitan Education
03.2022 - 12.2022
  • Managed and executed all logistical aspects for multiple institutional events, including the Global Strategic Management Conference, ensuring seamless operations and successful attendee experiences.

Campus Ambassador Intern

Delhi Metropolitan Education
12.2021 - 02.2022
  • Enhanced the college's digital footprint by engaging with numerous educational institutions and actively publishing content across platforms, contributing to increased online visibility and brand awareness.

Education

BBA -

Guru Gobind Singh Indraprastha university
01.2024

Skills

  • Six Sigma Certified (Yellow & Green Belt)
  • MS Excel
  • Ad functions
  • Pivot Tables
  • Google Data studio
  • Ms office Suite
  • MySQL
  • Google Sheets
  • Descriptive & Inferential Statistics
  • Time Series Analysis
  • Hypothesis Testing
  • Forecasting & Market Research Analysis
  • Social Media Marketing
  • Content Writing
  • Mentoring
  • Training
  • Communication
  • Management Skills
  • Microsoft PowerPoint

Skill/ certification

  • Six Sigma Certified (Yellow & Green Belt)
  • MS Excel (Ad functions, Pivot Tables, Google Data studio, Ms office Suite)
  • Databases & platforms (MySQL, Google Sheets)
  • Data Analysis & Statistical Skills (Descriptive & Inferential Statistics, Time Series Analysis, Hypothesis Testing, Forecasting & Market Research Analysis)
  • Social Media Marketing
  • Content Writing
  • Mentoring
  • Training
  • Communication
  • Management Skills
  • Microsoft PowerPoint

Websites, Portfolios and Profiles

https://www.linkedin.com/in/deepali-sharma-46b0b2231

Awards

  • Letter of Recommendation from DME for significant contribution to the Outreach Cell Activities
  • Certificate of Merit for significant contribution to the Newsletter Committee
  • Certificate of Felicitation for organizing the GSMC Conference 2021
  • Certificate of Appreciation for contribution as Campus Ambassador

Projects

  • Minor Project on the company GAIL PR, Researched case studies of various marketing, advertising, social media, and environmental impact strategies adopted by GAIL. Provided recommendations for social listening, handling PR crisis, sensitizing training, & positive campaign.
  • Training and Development in the Telecommunication Industry, A brief introduction to the Telecommunication Industry with the reference reliance on the Implementation of Training and Development.
  • Performance Appraisal in Large-scale Organizations, Comparative analysis of traditional & modern performance appraisal techniques including Management by Objective, 360-degree feedback, forced distribution system, & graphic scaling rate with a focus on employees' ability to take initiatives, leverage resources, innovate, leadership qualities, interpersonal skills, & Integrity.
  • Comparative Financial Analysis, Comparative financial analysis using Earning Price Ratio, Return on Equity, Return on Capital Employed, & Debt to Equity Ratio for Zydus Wellness Ltd. & Venky's Ltd.

Timeline

Analyst – Forensics | Investigations & Compliance

Ernst & young ( EY)
04.2026 - I currently work here

Customer Service Representative

Amazon .com
06.2024 - 04.2026

Research Assistant Intern

Delhi Metropolitan Education
06.2023 - 12.2023

Influencer Marketing Intern

The Influencers Co.
02.2023 - 05.2023

Event Organizer Intern

Delhi Metropolitan Education
03.2022 - 12.2022

Campus Ambassador Intern

Delhi Metropolitan Education
12.2021 - 02.2022

BBA -

Guru Gobind Singh Indraprastha university
Deepali Sharma