Deepak Dewoolkar

Leads the end-to-end global fraud risk strategy for retail banking, integrating advanced analytics, cyber fraud defences, technology, and operations. Spearheads the adoption of AI/ML and real-time analytics to proactively detect and prevent emerging fraud threats, including cyber-enabled attacks. Established a specialized global capability to counter money mule activity and built next-gen controls to safeguard the bank and its customers. Oversees global fraud operations, manages strategic technology investments, and drives regulatory engagement across regions. Consistently delivers enhanced customer protection, improved customer experience and a future-ready fraud risk management framework.

Key Achievements:

• Directed global fraud strategy , aligning controls with business objectives to reduce net fraud losses while enhancing customer trust and regulatory confidence.
• Delivered enterprise-wide transformation in fraud prevention, deploying AI/ML platforms (e.g., Feedzai) that significantly improved detection accuracy and reduced false positives.
• Consistently outperformed peer banks on key fraud metrics, positioning the function as a competitive differentiator and enabler of sustainable growth.
• Strengthened governance and regulatory posture , ensuring global compliance with evolving requirements while driving proactive engagement through second and third lines of defence.
• Reduced fraud-related customer friction and false declines, embedding NPS into fraud operations and linking performance with commercial outcomes.
• Launched and scaled global money mule risk capability , integrating cross-market teams and analytics to detect and disrupt illicit activity in real-time.
• Governed global fraud tech investments , deploying innovative tools (BioCatch, TMX, 3DS ATDF) to enhance risk control and operational scalability.
• Led complex transformation programs and global VSIP delivery, aligning IT, risk, and commercial priorities with the Bank's Future State Architecture (FSA).
• Positioned the Bank as a market leader in fraud resilience , outperforming peers on key metrics through strategic innovation and execution excellence.

Additional Experience

· Global Head of Fraud Analytic Optimization and Business Performance (2020 to 2022)

· Global Head of Fraud Operations Support (2019 to 2020)

MANAGING OPS ANALYTICS, COLLECTIONS STRATEGY, DECISION SYSTEMS AND CREDIT BUREAU

Directed end-to-end risk strategy across 15 Asia Pacific markets, building scalable capabilities in analytics, credit bureau governance, collections, and fraud risk. Led cross-market teams to deliver data-driven insights that reduced credit losses, enhanced operational performance, and improved customer experience. Spearheaded deployment and optimization of risk decision systems, enabling automation and precision across the credit lifecycle. Drove advanced collections segmentation, strategy design, and performance management to improve recoveries and cost efficiency. Partnered with fraud teams to embed proactive controls, advancing an integrated and resilient risk framework.

Key Achievements:

• Integrated Risk Capabilities : Seamlessly transitioned Risk Decision Systems, Credit Bureau, and Collections Strategy into CCS within six months, establishing unified governance and execution.
• Collections Strategy Transformation : Revamped segmentation and contact models to improve recovery performance and operational efficiency across key markets.
• Enhanced Fraud Risk Integration : Co-developed the CROL Fraud Score and aligned fraud priorities across FCTM and Operations to strengthen detection and attribution.
• Credit Bureau Governance : Standardized operating model across 13 markets, improving data quality, regulatory compliance, and risk-based decisioning.
• Digital Lending Transformation : Partnered with cross-functional teams to digitize unsecured lending across 6 markets under Project Rocket, driving scalable growth and future-ready operational capabilities.
• Underwriting Optimization : Drove policy and process improvements to accelerate turnaround times and increase straight-through processing across ASP markets.
• Next-Gen Risk Decisioning : Led deployment of advanced decision platforms using alternative data to enable smarter, real-time credit and collections strategies.

Led integrated credit, collections, fraud and wealth risk strategy to drive profitable growth within risk appetite; delivered end-to-end lifecycle excellence across policy, underwriting, analytics, systems, and collections—enhancing asset quality, forecasting precision, and capital efficiency. Held risk oversight for HSBC InvestDirect and retail wealth products, ensuring governance and commercial alignment.

Key Achievements:

• Collaborated towards Profitable Lending Growth : Scaled secured and unsecured portfolios while maintaining historic low credit losses and expanding risk appetite within governance limits.
• Enabled Product & Market Expansion : Partnered in launch of multiple retail lending products with differentiated credit strategies, enabling timely market entry and sustainable growth.
• Regulatory Stewardship: Acted as key interface with regulators and the independent monitor, ensuring transparency, compliance, and proactive issue management.
• Strengthened Client Governance: Co-chaired country CSEM Committee, driving disciplined client onboarding and exit aligned to reputational and conduct risk standards.
• Pioneered Risk Tiering Strategy : Co-developed segmentation-led acquisition policies, driving smarter pricing and portfolio optimization—first in ASP.
• Reengineered Mortgage Value Chain: Streamlined underwriting, fraud controls, and fulfilment, significantly improving turnaround, customer experience, and control effectiveness.

Additional Experience

Multiple roles across credit and collections (2005 to 2013) - HSBC, India