DEEPAK RAJAN
Loughborough,LEC
Summary
CIMA-accredited finance graduate with nearly 2 years of experience in data analysis, and operational analysis, 4 years of experience in customer service, Client onboarding, project presentation & process improvement. I possess a remarkable ability to learn quickly.
Overview
7
7
years of professional experience
Work History
Tele-Sales Advisor (Full-Time)
Curry’s Plc.
05.2024 - Current
- Managed financial transactions and invoice processing, ensuring accuracy in reconciliations and timely approvals.
- Utilized SAP and Excel to track purchase orders and manage cash flow forecasts.
- Collaborated with cross-functional teams to improve financial workflows, increasing efficiency by 15%.
- Assisted in streamlining invoice approval processes, reducing processing time by 20% through automation and process improvements.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Supported daily financial operations and customer queries with accuracy and efficiency
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
Front Of House Staff (Part-Time)
The Basin
12.2022 - 03.2024
- Performed inventory audits and led invoice processing to ensure timely payment and optimized management.
- Responded to customer queries on calls while collaborating with external third-party delivery partners with a proven ability to strive in a multinational environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service and Operations Analyst (HBOI, Mortgages Operations)
Royal Bank of Scotland
02.2021 - 08.2022
- Led document classification and transaction investigations using financial tools to improve SLA adherence by 15%.
- Authorized Conducted month-end reporting, tracking financial data for compliance and risk analysis.
- Achieved 95% on-time task completion in a high-pressure, 24-hour SLA environment, meeting tight deadlines.
- Streamlined task management processes, reducing operational delays by 10% and improving overall SLA adherence by 15%.
- Worked with stakeholders to resolve discrepancies in invoices and purchase orders, ensuring compliance with financial controls.
Relationship & Material Manager
School of Sports
09.2019 - 06.2020
- Supervised 10+ coaches’ activities and fee ledgers, ensuring 100% adherence to financial processes.
- Collaborated with 5+ cross-functional teams, improving communication and coordination between coaches, parents, and management, resulting in a 20% boost in operational efficiency.
- Designed and implemented organizational structures for sports programs, improving operational efficiency by 25%.
- Conducted market analysis on 15+ emerging trends, identifying 3 opportunities that boosted competitive positioning and drove a 5% market share growth in 6 months.
- Reduced material shortages with proactive forecasting and timely reordering of essential items.
Foreign Administration and Finance Intern
Shady Gaber Agency
06.2018 - 07.2018
- Developed a comprehensive understanding of international business operations, financial management, and assisted in the development of customer profitability analysis.
- Supported the finance team in performance management activities providing actionable recommendations to achieve growth.
Education
MSc - Finance and Management
Loughborough University
01.2023
Bachelor of Commerce - undefined
Loyola College
01.2019
Skills
- Professional: Communication, Collaboration, Detail Oriented, Conflict Resolution, Analytical / Critical thinking, Time management, Leadership, Organizational skills, Teamwork, Self-motivated
- Technical: Intermediate skills in MS Office (PowerPoint, Excel, Access, Pivot Tables, VLOOKUP, Word, and Outlook), Google Slides, Salesforce CRM, SAP (Material Management), Oracle Fusion, and document classification tools like VIC and FOCUS
- Achievements: Received the Spot Ovation award twice for outstanding productivity and quality, and served as a People Board member at RBS (NatWest) Three-time consecutive Javelin Champion at the University level Represented the college as a competitive football player
- Languages: English (Professional), Tamil (Native) & French (Basic)
Timeline
Tele-Sales Advisor (Full-Time)
Curry’s Plc.
05.2024 - Current
Front Of House Staff (Part-Time)
The Basin
12.2022 - 03.2024
Customer Service and Operations Analyst (HBOI, Mortgages Operations)
Royal Bank of Scotland
02.2021 - 08.2022
Relationship & Material Manager
School of Sports
09.2019 - 06.2020
Foreign Administration and Finance Intern
Shady Gaber Agency
06.2018 - 07.2018
Bachelor of Commerce - undefined
Loyola College
MSc - Finance and Management
Loughborough University
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