Deena McLelland
Bidford-on-Avon,Warwickshire
Summary
Experienced and professional Administrator currently working in an extremely busy independent school. Positive and sensitive to others, including colleagues, parents and children with a well developed sense of humour. Excellent articulate communication skills. Able to liaise effectively with parents, staff, governors and outside agencies. Has the ability to effectively motivate, demonstrate initiative and is cool under pressure. Happy to and often has to work on own initiative.
Overview
41
41
years of professional experience
Work history
REGISTRAR
St Piran's School
Maidenhead, Berkshire
01.2007 - Current
- Admissions; Process and follow up all enquiries made to the school. Add all admissions data to our current database, iSAMS. Organise and manage visits for prospective parents. Collate and action all admissions paperwork including registration forms, school reports, offer and acceptance letters. Oversee admissions payments.
- Ensure all pupil leaver documentation and reports are sent on to next school, keeping detailed records of leavers and joiners. Keep all safeguarding information relating to new pupils and leavers up to date and in line with local authority guidelines. Produce new pupil files and class lists. Maintain the admissions register for all pupils in the school. Maintain positive relationships with our existing parent body.
- Management; Provide the Governors, Headmaster, Bursar and Senior Management Team with updated pupil numbers at regular intervals including forecasts for the coming year. Provide a detailed analysis of parental enquiries and visits for Governors' Marketing Committee. Manage waiting lists and maintain regular contact with parents whose children are on the waiting list. Keep detailed analysis of pupil numbers, including availability of places currently and for the upcoming years. Organise, manage and attend Open Days, Senior Schools Exhibition and Induction Days Organise and administer assessments/scholarship tests.
Medical Receptionist (Evenings & Weekends)
Isac Clinic
Beaconsfield, Bucks
02.2019 - 10.2023
- Welcomed patients for their appointments. Made patient appointments via telephone, online and in person. Collated and provided patient information to medical practitioners. Loaded patient results and medical information onto the database. Liaised with practitioners about clinics, patient results and queries. Ensured medical rooms were ready for practitioners and kept the Reception area clean and tidy at all times. Followed strict safety standards. Worked flexibly with colleagues. Reminded patients of their forthcoming appointment. Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable. Opened up and closed the practice premises.
Medical Receptionist (Evenings & Weekends)
Healthy Balance Medical Practice
Great Missenden, Bucks
02.2011 - 01.2019
- Duties similar to those at The Isac Clinic
REGISTRAR
Godstowe Preparatory School
08.2002 - 01.2007
- Processed and followed up on all prospective parent enquiries to the school. Added all admissions data to the database. Organised school tours for prospective families. Offered places on behalf of the Headmaster. Ensured all relevant entrance paperwork was in place before a pupil started school, including those entering from outside the UK. Created class and boarding house lists. Organised temporary boarding. Produced relevant statistics, including pupil numbers as required by the Governors, Headmaster and Senior Management Team. Organised Open Days, Induction Days, and made arrangements for the scholarship examinations/assessment days. Updated the School Handbook and work closely with the Development Officer concerning the School Prospectus and all aspects of marketing.
ADMINISTRATOR / LEARNING SUPPORT ASSISTANT
Cressex Community School
High Wycombe, Bucks
03.1997 - 08.2002
- Provided administrative support to a department of 21 staff. Worked with pupils with special educational needs between the ages of 11 and 16 in the classroom and on a one to one basis. Organised and ran holiday clubs for children with special educational needs. Set and reviewed pupil targets.
CAREERS ADVISOR / LEARNING RESOURCE ADMINISTRATOR
Wycombe West School
High Wycombe, Bucks
09.1993 - 03.1997
- Advised pupils in Years 10 and 11 on careers options. Organised mock interviews with local employers. Organised work experience for pupils in Year 10. Maintained the Careers library within the main school Resource Centre. Provided administrative duties to other departments within the school.
AT HOME WITH MY FAMILY
N/A
08.1985 - 09.1993
- During my time at home I worked voluntarily as a classroom assistant at the local primary school working with children between the ages of five and eight. I also set up and ran a local toddler group.
ACCOUNTS CLERK / RECEPTIONIST
Shorebridge UK
Bourne End, Bucks
01.1985 - 08.1985
- All aspects of Accounting Reception duties.
STOCK CONTROLLER
Souriau UK Ltd
High Wycombe, Bucks
07.1983 - 01.1985
- Supervision and maintenance of stock. Liaised with customers both in Britain and France regarding orders and delivery of stock. In July 1984 I was promoted to Head Stock Controller.
Education
LADY VERNEY HIGH SCHOOL
Skills
- Strong administration skills
- Professional, empathetic and approachable
- Great telephone manner
- Scheduling and calendar management
- Data entry
- Microsoft Office experience
- Great communication skills
- Team player
- Able to work on own initiative
- Ability to prioritise
- Event coordination
Courses
COURSES ATTENDED
Safeguarding/Child Protection. Ongoing, termly training
Office 365/Windows 13
Data Protection and Policy Guidance
Fire Training and Use of Equipment
Managing Parents Expectations
First Aid Emergency Response
Smarter Marketing – when & where to advertise your school
RSA – Advertising for schools
ISCis - Postcode analysis
Marketing for Schools
SIMS, Phoenix, Hebron, PASS, iSAMS Educational database training
DGL medical database training
Thinking Skills for Special Needs Pupils
Performance Management
Anger Management in Schools
Behaviour Management for Schools
Neurolinguistics Programming for Schools
Integrated Business Technology II
City & Guilds in Learning Support
RSA Clait Computer Course
Referees
Current Employer. Mr Sebastian Sales (Headmaster). St Piran's School, Gringer Hill
Maidenhead, Berkshire. Email-headspa@stpirans.co.uk.
Previous Employer. Dr Sheru George (Dermatologist). The Isac Clinic, 66 Ledborough Lane, Beaconsfield, Bucks. HP9 2DG. Email-info@isac-clinic.co.uk.
Timeline
Medical Receptionist (Evenings & Weekends)
Isac Clinic
02.2019 - 10.2023
Medical Receptionist (Evenings & Weekends)
Healthy Balance Medical Practice
02.2011 - 01.2019
REGISTRAR
St Piran's School
01.2007 - Current
REGISTRAR
Godstowe Preparatory School
08.2002 - 01.2007
ADMINISTRATOR / LEARNING SUPPORT ASSISTANT
Cressex Community School
03.1997 - 08.2002
CAREERS ADVISOR / LEARNING RESOURCE ADMINISTRATOR
Wycombe West School
09.1993 - 03.1997
AT HOME WITH MY FAMILY
N/A
08.1985 - 09.1993
ACCOUNTS CLERK / RECEPTIONIST
Shorebridge UK
01.1985 - 08.1985
STOCK CONTROLLER
Souriau UK Ltd
07.1983 - 01.1985
LADY VERNEY HIGH SCHOOL
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