Deeksha Pandey
OTC Operations Analyst
Glasgow,Scotland
Summary
Results-driven professional with a combined 5 years of experience. Adept at leveraging financial expertise and analytical skills to drive efficiency, optimize revenue cycles, and ensure accurate financial reporting. Possessing comprehensive knowledge of end-to-end OTC processes, coupled with a keen eye for detail and a strong analytical mindset. Proficient in leading audit processes from start to finish. Experienced in preparing financial statements and tax returns. Core competencies include Debtor Management, Account and Bank Reconciliations, Financial reporting, and Month End Closing.
Overview
5
5
years of professional experience
Work History
Order to Cash Analyst
Accenture Bengaluru
09.2020 - 04.2022
- Optimized debt collections process for over 300 customers' portfolios, resulting in a 30% improvement in the percentage current for customer portfolios
- Identified process improvements and aided the Credit Manager and Collections Lead in implementing them
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 5 departments and cut down paperwork by 75%
- Prepared comprehensive reports and presentations for management, offering actionable insights into accounts receivable performance and recommending process improvements
- Reduced average collection days by 15% by establishing and maintaining positive relationships with key customers, resulting in increased on-time payments
- Conducted thorough financial analysis and credit assessments for new and existing clients, reducing bad debt expense by 20% and minimizing credit risk exposure
- Recognised top performer among 35 collection officers for two consecutive quarters
- Trained and mentored 15+ new and existing account executives on customer service protocol strategies, customer relationship management, and advanced process knowledge.
Account Assistant, Chartered Accountant
Vinay F Kothari & Company
07.2017 - 09.2020
- Analysed, examined, and interpreted records, compiled financial information, and reconciled reports, and financial data
- Added to the firm's existing working capacity, reduced idle time by 20% through improved operational processes
- Assisted in maintaining compliance with tax regulations and filing requirements, supporting the preparation of tax returns and submissions
- Actively engaged in credit control activities, monitoring accounts receivable ageing and following up with clients to facilitate timely payments
- Planned and supported the auditing process by preparing documentation and providing necessary information to auditors, ensuring smooth and efficient audit compliance audits for commercial facilities and NGOs
- Managed petty cash disbursements and reconciliations, accurately recording expenses and maintaining accountability for cash transactions
- Cross-trained new and current staff to enhance team adaptability and productivity
- Accurately reconstructed and documented financial transactions exceeding 10,000 hours with 95% accuracy
- Improved tracking system effectiveness, resulting in a 10% reduction in manual efforts.
Education
Master of Business Administration -
University of the West of Scotland Paisley
2023
Bachelor of Commerce (Hons) - undefined
Awadhesh Pratap Singh University Rewa
2017
Intermediate - undefined
Institute of Chartered Accountants of India Indore
2014
Chartered Accountant - undefined
Board of Secondary Education
2011
undefined
Board of Secondary Education
2009
Skills
- CERTIFICATIONS SKILLS
- Information Technology Training
- Fundamentals of Digital Marketing
- OS- WIN XP, WIN 7, WIN 10
- MS Office
- MS Excel
- MS Outlook
- SAP
- Tally ERP 9
- Smart Tax
- Analytical reasoning
- Financial Management
- Attention to Detail
- Excellent Communication
- Debtor management systems
Timeline
Order to Cash Analyst
Accenture Bengaluru
09.2020 - 04.2022
Account Assistant, Chartered Accountant
Vinay F Kothari & Company
07.2017 - 09.2020
Master of Business Administration -
University of the West of Scotland Paisley
Bachelor of Commerce (Hons) - undefined
Awadhesh Pratap Singh University Rewa
Intermediate - undefined
Institute of Chartered Accountants of India Indore
Chartered Accountant - undefined
Board of Secondary Education
undefined
Board of Secondary Education
Similar Profiles
ABHIRUP BISWASABHIRUP BISWAS
Senior Analyst at Accenture Operations, BengaluruSenior Analyst at Accenture Operations, Bengaluru
Harish Kumar PandeyHarish Kumar Pandey
Project Associate Manager at Accenture Solutions Pvt. Ltd, BengaluruProject Associate Manager at Accenture Solutions Pvt. Ltd, Bengaluru
Bhavana Gubbi PrakashBhavana Gubbi Prakash
Junior Engineer at Bruhat Bengaluru Mahanagara Palike BengaluruJunior Engineer at Bruhat Bengaluru Mahanagara Palike Bengaluru