Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Reference
Timeline
Generic

Deega Abdalahai

Harrow,London

Summary

I am highly skilled in both verbal and written communication, with a solid foundation in health and safety regulations, which I have applied effectively in various roles. My experience in managing staff schedules, motivating teams, and providing excellent customer service has enabled me to deliver results in high-pressure environments, always focusing on finding practical, solution-driven outcomes.

I take pride in my ability to navigate diverse and dynamic work situations, balancing attention to detail with the ability to juggle multiple priorities. My cultural awareness and ability to engage with people from all backgrounds has helped me build meaningful relationships in the workplace. I aim to continue building on these strengths to contribute to the success of any organization and promote a collaborative, people-centered work environment.

As a dedicated student with a passion for helping others, I am eager to pursue a career in social work. I am deeply committed to supporting individuals and ensuring they have access to the help they need. I'm focused on honing my communication and interpersonal skills to build trust with people from various backgrounds. With a strong willingness to learn and contribute, I am ready to support my team in any way possible and grow within the field of social work.

Overview

8
8
years of professional experience

Work History

Supervisor

Capital Home Care London
Alperton, Brent
08.2021 - 04.2025
  • Handled the day-to-day running of carers, ensuring high levels of productivity and progression
  • Monitored multiple databases to keep track of all company inventory
  • Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances
  • Implemented new team onboarding program, reducing training time from 4 weeks to 2
  • Carried out day-day-day duties accurately and efficiently
  • Setting up the care plan for each customer and making sure we deliver what we promise
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • One of my key responsibilities was to screen and address any safeguarding concerns, ensuring that clients were not subject to neglect or abuse.
  • Responsible for promptly responding to emails from social workers and efficiently screening and handling calls
  • Collaborating with social workers to ensure clients were satisfied with their carers and overall situation
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

The sales executives

Edison Ford Property
09.2020 - 06.2021
  • Learnt the basics
  • Took notes on how to close deals
  • Helped with photocopying etc
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
  • Streamlined sales process to enhance operational efficiency and productivity.
  • shadowed in this field

Registered people to take a covid test

Sodexo Covid Test Centre
02.2020 - 08.2020
  • Made sure they had help when needed
  • Made test kits
  • Handled the day to day running of the test centre
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Tutor

Design works
Harlesden, London
01.2019 - 01.2020
  • Helped students prepare for routine and standardised tests, including college entrance exams
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Updated required logs and student documentation

assistant

De Linde Makelaars
Wolvega, Holland
08.2017 - 08.2018
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution
  • Oversaw periodic safety inspections, patrol service and immediate response to safety-security situations
  • Verified documents and associated records to catch and resolve discrepancies
  • Automated office operations, managed client correspondence and supervised data communications
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements

Education

Certificate of Higher Education - Law

University of Law
City of London, LND

GCSE - Maths A, English B, Science A, 8 GCSE's A-C

Harrow High School
09/2010 - 07/2015

Btec Business level 3 - Business

Harrow High Sixth Form
London
09/2015 - 08/2017

Skills

  • Public speaking talent
  • Excellent work ethic
  • Skilled multi-tasker
  • Employment law knowledge
  • People-orientated
  • Resolution-orientated
  • Superior verbal and written communication skills
  • Strong problem solver
  • Quick learner
  • Customer services excellence
  • Health and Safety regulations
  • Staff scheduling
  • Team motivation
  • Cultural awareness
  • Attention to Detail

Languages

English
Fluent
Somali
Native
Dutch
Intermediate
Arabic
Beginner

Affiliations

  • Reading
  • Fitness
  • Volunteering
  • Cooking and baking

Reference

Reference available upon request

Timeline

Supervisor

Capital Home Care London
08.2021 - 04.2025

The sales executives

Edison Ford Property
09.2020 - 06.2021

Registered people to take a covid test

Sodexo Covid Test Centre
02.2020 - 08.2020

Tutor

Design works
01.2019 - 01.2020

assistant

De Linde Makelaars
08.2017 - 08.2018

Certificate of Higher Education - Law

University of Law

GCSE - Maths A, English B, Science A, 8 GCSE's A-C

Harrow High School
09/2010 - 07/2015

Btec Business level 3 - Business

Harrow High Sixth Form
09/2015 - 08/2017
Deega Abdalahai