Dee Powell
Llandrindod Wells,Powys
Summary
Dynamic professional with a strong foundation in mentoring expertise and visionary thinking, complemented by decision-making precision and IT systems knowledge. Demonstrates leadership excellence through effective staff motivation, performance evaluation, and KPI tracking. Skilled in technical reporting and customer relationship management, aiming to leverage these competencies to drive organisational success.
Overview
33
33
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical Services Team Manager
Kingspan Insulation
Pembridge
2008.09 - 2025.08
- Started as Technical Advisor, Progressing to Senior Technical Advisor in February 2015, Team Leader position gained June 2016.
- Gained Technical Services Team Manager Role in June 2018 – Managing a team of 12 Advisors.
- Projects I have been involved with: testing and roll-out of new MS Dynamics CRM system, development of online reference tool/calculator, development of new software for advisors to use on daily basis, development of email ticket/case system for department.
- Handled employee grievances to maintain harmony within workforce.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Delegated responsibilities efficiently amongst team members.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Coordinated with various departments for seamless workflow.
- Enhanced team productivity by implementing effective project management strategies.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Conducted performance evaluations to identify areas of improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Represented organisations at seminars, conferences and business events.
- Recorded findings and submitted reports to manager.
- Prepared technical reports detailing system performance expectations.
- Prepared monthly reports for improved performance analysis.
Bar Person and Licenced Door Supervisor
White Hart
Builth Wells
2008.02 - 2025.08
- Also hold personal licence as well (all gained whilst employed here).
- Monitored stock levels to avoid any potential shortages during peak hours.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Trained new staff on customer service protocols to enhance guest experience.
Bar Person
Hampton Hotel
Llandrindod Wells
2008.02 - 2011.06
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Maintained stock levels to ensure continuous operation during peak times.
Bar Person
Rumours Nitespot
Llandrindod Wells
2005.05 - 2008.05
- Built rapport with regulars, improving customer loyalty and retention rates.
- Managed customer complaints efficiently, ensuring customer satisfaction at all times.
- Followed hygiene standards for safer and healthier surroundings.
- Created drink recipes for more diverse menu options.
Machine Operator
Setten & Durward
Llandrindod Wells
2004.03 - 2006.09
- Enhanced longevity of machines through regular oiling and cleaning.
- Operated heavy machinery to increase production rate.
- Collaborated with team members to meet production deadlines.
- Provided training to new recruits, improving team competence.
Bar Person
Hampton Hotel
Llandrindod Wells
2003.07 - 2003.12
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Maintained stock levels to ensure continuous operation during peak times.
Temporary Sales Rep
Swalec
2003.07 - 2003.09
- Cold calling, door to door. To get customers to change energy suppliers.
- Supported lead generation and new business growth through cold calling.
- Built customer bases through cold calling and referral conversions.
- Pursued leads referred through cold calling to upscale sales cycle.
- Generated sales leads through cold calling and email marketing campaigns.
Care Assistant
Royal British Legion
Rhayader
2002.10 - 2003.06
- Respected privacy and dignity of each resident during provision of care services.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
Machine Operator -Twilight Shift
Setten & Durward Ltd
Llandrindod Wells
2001.10 - 2002.10
- Conducted quality control checks, maintaining high product standards.
- Prepared detailed shift reports, providing valuable insights into operations.
- Adjusted machine settings to optimise performance.
- Loaded raw materials onto machines, facilitating continuous production.
Checkout Operator
Somerfield Stores
Llandrindod Wells
1997.09 - 2002.08
Waitress & Bar Person
Severn Arms Hotel
Penybont
1994.08 - 2002.03
- Started as a waitress and progressed to bar work at the age of 18.
Waitress & Cook
Knills’ Cafe
Crossgates
1993.02 - 2000.10
- Just a Saturday shift 8am - 5pm.
Education
High School - GCSE Maths, GCSE Dual Award Science, GCSE English, GCSE Welsh, GCSE Drama, GCSE Home Economics
Llandrindod Wells High School
Llandrindod Wells, Powys 1992.09 - 1997.05
Intermediate GNVQ - Business Studies, leisure & tourism options
Coleg Powys
1997.09 - 2000.05
E.C.D.L - European Computer Driving Licence
Powys Training
Llandrindod Wells, Powys 2007.02 - 2007.06
Skills
- Mentoring expertise
- Visionary thinking
- Decision making precision
- IT systems knowledge
- Leadership excellence
- Technical reporting
- Staff motivation
- Customer relationship management
- Staff performance evaluation
- KPI tracking
Custom
Available on request.
Certification
- Welsh Tourist Board Welcome Host Award
- RSA Initial Text Processing
- RSA Text Processing 1 Part 1
- RSA Typewriting 1 Part 1
- RSA Word Processing 1 Part 2
- RSA Audio Transcription 1 Part 2
- OCR C.L.A.I.T Stage 1
- NOCN Parent Craft
- NOCN Introduction to Drug Awareness
- BCS Level 1 ECDL Part 1
- BTEC Level 2 Diploma in Team Leading
- SIA Door Supervisor Licence
- Emergency First Aid at Work
- BIIAB Level 2 Award for Personal Licence Holders
- CABE Principles of Fire Safety
Timeline
Technical Services Team Manager
Kingspan Insulation
2008.09 - 2025.08
Bar Person and Licenced Door Supervisor
White Hart
2008.02 - 2025.08
Bar Person
Hampton Hotel
2008.02 - 2011.06
E.C.D.L - European Computer Driving Licence
Powys Training
2007.02 - 2007.06
Bar Person
Rumours Nitespot
2005.05 - 2008.05
Machine Operator
Setten & Durward
2004.03 - 2006.09
Bar Person
Hampton Hotel
2003.07 - 2003.12
Temporary Sales Rep
Swalec
2003.07 - 2003.09
Care Assistant
Royal British Legion
2002.10 - 2003.06
Machine Operator -Twilight Shift
Setten & Durward Ltd
2001.10 - 2002.10
Checkout Operator
Somerfield Stores
1997.09 - 2002.08
Intermediate GNVQ - Business Studies, leisure & tourism options
Coleg Powys
1997.09 - 2000.05
Waitress & Bar Person
Severn Arms Hotel
1994.08 - 2002.03
Waitress & Cook
Knills’ Cafe
1993.02 - 2000.10
High School - GCSE Maths, GCSE Dual Award Science, GCSE English, GCSE Welsh, GCSE Drama, GCSE Home Economics
Llandrindod Wells High School
1992.09 - 1997.05