Dee Powell
Llandrindod Wells,Powys
Summary
Dynamic professional with a strong foundation in mentoring expertise and visionary thinking, complemented by decision-making precision and IT systems knowledge. Demonstrates leadership excellence through effective staff motivation, performance evaluation, and KPI tracking. Skilled in technical reporting and customer relationship management, aiming to leverage these competencies to drive organisational success.
Overview
33
33
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Technical Services Team Manager
Kingspan Insulation
Pembridge
09.2008 - 08.2025
- Started as Technical Advisor, Progressing to Senior Technical Advisor in February 2015, Team Leader position gained June 2016.
- Gained Technical Services Team Manager Role in June 2018 – Managing a team of 12 Advisors.
- Projects I have been involved with: testing and roll-out of new MS Dynamics CRM system, development of online reference tool/calculator, development of new software for advisors to use on daily basis, development of email ticket/case system for department.
- Handled employee grievances to maintain harmony within workforce.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Delegated responsibilities efficiently amongst team members.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Coordinated with various departments for seamless workflow.
- Enhanced team productivity by implementing effective project management strategies.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Conducted performance evaluations to identify areas of improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Represented organisations at seminars, conferences and business events.
- Recorded findings and submitted reports to manager.
- Prepared technical reports detailing system performance expectations.
- Prepared monthly reports for improved performance analysis.
Bar Person and Licenced Door Supervisor
White Hart
Builth Wells
02.2008 - 08.2025
- Also hold personal licence as well (all gained whilst employed here).
- Monitored stock levels to avoid any potential shortages during peak hours.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Trained new staff on customer service protocols to enhance guest experience.
Bar Person
Hampton Hotel
Llandrindod Wells
02.2008 - 06.2011
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Maintained stock levels to ensure continuous operation during peak times.
Bar Person
Rumours Nitespot
Llandrindod Wells
05.2005 - 05.2008
- Built rapport with regulars, improving customer loyalty and retention rates.
- Managed customer complaints efficiently, ensuring customer satisfaction at all times.
- Followed hygiene standards for safer and healthier surroundings.
- Created drink recipes for more diverse menu options.
Machine Operator
Setten & Durward
Llandrindod Wells
03.2004 - 09.2006
- Enhanced longevity of machines through regular oiling and cleaning.
- Operated heavy machinery to increase production rate.
- Collaborated with team members to meet production deadlines.
- Provided training to new recruits, improving team competence.
Bar Person
Hampton Hotel
Llandrindod Wells
07.2003 - 12.2003
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Maintained stock levels to ensure continuous operation during peak times.
Temporary Sales Rep
Swalec
07.2003 - 09.2003
- Cold calling, door to door. To get customers to change energy suppliers.
- Supported lead generation and new business growth through cold calling.
- Built customer bases through cold calling and referral conversions.
- Pursued leads referred through cold calling to upscale sales cycle.
- Generated sales leads through cold calling and email marketing campaigns.
Care Assistant
Royal British Legion
Rhayader
10.2002 - 06.2003
- Respected privacy and dignity of each resident during provision of care services.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
Machine Operator -Twilight Shift
Setten & Durward Ltd
Llandrindod Wells
10.2001 - 10.2002
- Conducted quality control checks, maintaining high product standards.
- Prepared detailed shift reports, providing valuable insights into operations.
- Adjusted machine settings to optimise performance.
- Loaded raw materials onto machines, facilitating continuous production.
Checkout Operator
Somerfield Stores
Llandrindod Wells
09.1997 - 08.2002
Waitress & Bar Person
Severn Arms Hotel
Penybont
08.1994 - 03.2002
- Started as a waitress and progressed to bar work at the age of 18.
Waitress & Cook
Knills’ Cafe
Crossgates
02.1993 - 10.2000
- Just a Saturday shift 8am - 5pm.
Education
High School - GCSE Maths, GCSE Dual Award Science, GCSE English, GCSE Welsh, GCSE Drama, GCSE Home Economics
Llandrindod Wells High School
Llandrindod Wells, Powys 09.1992 - 05.1997
Intermediate GNVQ - Business Studies, leisure & tourism options
Coleg Powys
09.1997 - 05.2000
E.C.D.L - European Computer Driving Licence
Powys Training
Llandrindod Wells, Powys 02.2007 - 06.2007
Skills
- Mentoring expertise
- Visionary thinking
- Decision making precision
- IT systems knowledge
- Leadership excellence
- Technical reporting
- Staff motivation
- Customer relationship management
- Staff performance evaluation
- KPI tracking
Custom
Available on request.
Certification
- Welsh Tourist Board Welcome Host Award
- RSA Initial Text Processing
- RSA Text Processing 1 Part 1
- RSA Typewriting 1 Part 1
- RSA Word Processing 1 Part 2
- RSA Audio Transcription 1 Part 2
- OCR C.L.A.I.T Stage 1
- NOCN Parent Craft
- NOCN Introduction to Drug Awareness
- BCS Level 1 ECDL Part 1
- BTEC Level 2 Diploma in Team Leading
- SIA Door Supervisor Licence
- Emergency First Aid at Work
- BIIAB Level 2 Award for Personal Licence Holders
- CABE Principles of Fire Safety
Timeline
Technical Services Team Manager
Kingspan Insulation
09.2008 - 08.2025
Bar Person and Licenced Door Supervisor
White Hart
02.2008 - 08.2025
Bar Person
Hampton Hotel
02.2008 - 06.2011
E.C.D.L - European Computer Driving Licence
Powys Training
02.2007 - 06.2007
Bar Person
Rumours Nitespot
05.2005 - 05.2008
Machine Operator
Setten & Durward
03.2004 - 09.2006
Bar Person
Hampton Hotel
07.2003 - 12.2003
Temporary Sales Rep
Swalec
07.2003 - 09.2003
Care Assistant
Royal British Legion
10.2002 - 06.2003
Machine Operator -Twilight Shift
Setten & Durward Ltd
10.2001 - 10.2002
Checkout Operator
Somerfield Stores
09.1997 - 08.2002
Intermediate GNVQ - Business Studies, leisure & tourism options
Coleg Powys
09.1997 - 05.2000
Waitress & Bar Person
Severn Arms Hotel
08.1994 - 03.2002
Waitress & Cook
Knills’ Cafe
02.1993 - 10.2000
High School - GCSE Maths, GCSE Dual Award Science, GCSE English, GCSE Welsh, GCSE Drama, GCSE Home Economics
Llandrindod Wells High School
09.1992 - 05.1997
Similar Profiles
JESSICA BIRANGJESSICA BIRANG
Digital Marketing Coordinator at Kingspan InsulationDigital Marketing Coordinator at Kingspan Insulation
Eimhin GaynorEimhin Gaynor
Senior R&D Chemical Process Engineer at Kingspan InsulationSenior R&D Chemical Process Engineer at Kingspan Insulation
Crystal HazlettCrystal Hazlett
Marketing Communications Specialist at Kingspan InsulationMarketing Communications Specialist at Kingspan Insulation
Samuel FordSamuel Ford
Waiter at Llangoed HallWaiter at Llangoed Hall
Jufang GaoJufang Gao
Waiter at ASAGA LIMITEDWaiter at ASAGA LIMITED