Dee Liyanwela
Hertfordshire,UK
Summary
Seasoned professional with focus on operational leadership and strategy. Drive organisational growth through optimising processes and fostering cross-functional collaboration. Deliver impactful results by leveraging strong analytical skills and proven ability to manage complex projects. Led M&A Integration programmes, Transformed underperforming departments into top performers by implementing strategic initiatives and fostering culture of accountability. Delivered significant improvements in operational efficiency and scalability by leveraging technology, Data and clear MI.
Overview
28
28
years of professional experience
Work History
MD Group Head of Operations, Corporate Services
LSEG
London
02.2019 - Current
- Established Corporate Services for LSEG from inception both by bringing together Finance Operations, HR Operations, Real Estate, KYC, Travel, Global IT Serivce Desk and other services from across group as well as creating new services such as Third Party Risk.
- Created efficient and scalable services that could absorb volume to support organisations growth via M&A and drove down MTTR for over 1m issues per year from average of 12 days to 3.
- Leveraged technology to create efficient and scalable colleague/customer centric services and automated workflows to significantly improved service delivery
- Established performance metrics to drive quality improvements and customer/colleague satisfaction (CSAT and NPS) levels.
- Streamlined operations by implementing effective standard operating procedures, documented process
- Oversaw risk management, business continuity management, controls and third-party risks to all important business serves (IBS)
- Ensured compliance with industry regulations, meeting key mandatory deadlines thus maintaining company reputation and integrity
- Fostered a culture of continuous improvement across global delivery centres by initiating change management processes.
- Led cross-functional, multi cultural teams for successful project execution and timely completion.
- Facilitated seamless communication between departments, fostering better collaboration and teamwork.
- Guided corporate functions strategy and direction, ensuring alignment with overall business objectives.
- Maintained a high-performance work environment by focusing on personnel development and motivational strategies.
- Leveraged technology advancements to modernise business processes, resulting in increased operational agility.
- Drove cost reduction measures whilst preserving service quality and service excellence.
- Established key stakeholder relationships to foster partnerships and collaborations.
- Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.
- Championed customer/colleague-centric approach, resulting in enhanced client/colleague satisfaction.
- Put in place clear controls for financial administration and business management.
MD, Group Head of Shared Services
LSEG
London
01.2016 - 12.2019
- Created LSEG shared services strategy in line with business strategy and direction
- Implemented global service delivery centres from inception in Asia, Eastern Europe and America regions, which currently houses in excess of 4000 staff.
- Managed multiple global delivery centres and a diverse team to achieve company goals and objectives.
- Turn around performance of LSEG Technology services delivery centre where most critical trading and clearing systems are developed.
Executive Director, Derivatives Technology
LCH (and LSEG Company)
London
08.2008 - 11.2024
- Created IT Development and support strategy and approach for Listed Derivates, Equities clearing platforms
- Strategy was executed to deliver clearing services to London Metal Exchange (LME), LIFFE (which became Inter Continental Exchange) and other exchanges globally
- Was responsible for Design, Development, Testing and delivery and support of all Listed Derivatives, Equities Clearing platforms and upgrades to both internal and external clients
- Was responsible for all resourcing and IT Development Budgets for all changes work streams
- Was responsible for managing both internal and external service delivery suppliers and associated delivery streams
- Was responsible for product road map of Listed Derivatives and Equities businesses
Chief Technology Officer
Neural Technologies Ltd
London, Bangalore
01.2002 - 01.2008
- Responsible for establishing outsourcing strategy to open development & service centres in India & Malaysia
- Formulated strategies to achieve significant cost savings to Product Development budget
- Established a profitable professional services operation and successfully delivered global implementation projects, achieving average cost savings of around 50%
- Established a profitable development, testing, support & product deployment operations from inception
- Built up new operation, benchmarked as the largest technical delivery centre for company in terms of headcount in just 1 year
- Introduced new development initiatives to redesign core product offerings & ensure new feature offerings
- Ensured complete compliance with all new technologies to maintain product continuity
- Established Software Quality Assurance initiative & team in India to undertake all software testing activities
- Established Predictive Analytics Technology offering and built up a team in India
- Help create an Analytics strategy for existing & new global customer bases in Telecommunications & Finance sectors
- Worked with a local partner & HR Managers to establish HR processes and practices
- Achieved all financial targets set by the Board in terms of per head costs and other measures
Senior Software Quality Assurance & Support Services Manager
Cerebrus Solutions Ltd
01.2002 - 01.2005
- Responsible for redefining the Software Development, Delivery and Quality Processes & resolving issues
- Responsible for handling all software testing services provided by a dedicated group of offshore software test analysts
- Successfully drove the newly re-vamped operation to achieve stellar customer satisfaction in 6 months
- Received Best Practice award for 2 consecutive years & several customer accolades on delivery & quality
- Devised & implemented a software implementation model to reduce time-to-market & time –to-invoice
- Achieved an annual cost saving of avg
- $500k per project whilst maintaining the quality of solutions
- Introduced product quality improvements & support initiatives including the use of 3rd party support vendors
- Reduced support costs per customer and achieved a 30% reduction in overall support costs
- Implemented a ‘self-service’ customer support initiative & created & launched a customer support web portal
- Designed & Implemented a Software Quality Assurance process & established a dedicated SQA team
- Ensured end solution robustness & independent certification prior to customer delivery
- Directed Cerebus Interface Manager (CIM) Mediation Platform & Fraud Management Product Suite certification
- Improved crucial product benchmarking process, to reduce HW costs from on avg
- 25% to 100%
Product Manager
ADC Telecommunications
London
01.1997 - 01.2002
- Established release baselines for each project in terms of expected resource, budget, business and product requirements to be delivered
- This improved financial management and project tracking
- Oversaw all the deliverables (Software, User Manuals, and Market Collateral); achieved significant time savings on all projects
- Managed internal or external customer expectations inline with the progress of the software releases which increased customer satisfaction significantly
- Optimised the resource/capacity utilisation within the group which identified resource peaks and troughs helping to achieve optimum resource usage
- Managed multiple Test and Development teams in 3 countries (Galway-Ireland, KL-Malaysia & Richmond UK) of 50+ engineers
Validation & Release Manager
ADC Telecommunications
01.1998 - 01.2001
- Wrote and delivered the test strategy for each of the development projects within ADC SSD
- Managed multiple testing and development projects from designing, coding and unit testing to User Acceptance Testing (UAT) and ensured the deliveries were carried out on time & on budget
- Supervised all testing resources (Personnel, Hardware, and Software) and achieved significant cost savings on the allocated budget
- Managed the career direction of each employee within the project team in three locations (Richmond-UK, Galway-Ireland and KL-Malaysia)
- Set and measured the interim performance targets for each member of the project team
Education
MBA - Business Strategy And Operations
University of Hertfordshire
Hatfield, HertfordshireBA (Hons) - Business Studies and IT
South Bank University
Advanced Management Programme - General Management
Hult Ashridge Management School
London /2012 - /2014
Skills
- Operations strategy and management
- Mergers and Acquisitions Integration
- Project portfolio management
- Technology integration
- Digital transformation
- Financial management and planning
- Continuous improvement techniques
- Process Improvement
- Business strategy and leadership
- People-oriented, decisive, motivational leadership style
- Strong interpersonal skills
Affiliations
- Trustee of the LSEG Foundation
- Interested in helping most vulnerable members in our society
Accomplishments
Board Member of two LSEG entities
Custom
- Built off-shore development and professional services centres from inception
- Significantly increased the Global Technical Support capability
- Completed significant amount of business development activities leading to per project revenue increases
- Successfully captured cost savings in excess of 50% on all project deployment activities
- Developed new product offerings for fast developing Asian Analytics market and played a major role in acquiring Asian Banks as clients
- Maintained staff attrition rates at around 5%, compared to an industry average of 40% for two consecutive years in a highly competitive and aggressive environment
Personal Information
- Date of birth: 04/20/70
- Nationality: British Citizen
- Marital status: Married
Timeline
MD Group Head of Operations, Corporate Services
LSEG
02.2019 - Current
MD, Group Head of Shared Services
LSEG
01.2016 - 12.2019
Executive Director, Derivatives Technology
LCH (and LSEG Company)
08.2008 - 11.2024
Chief Technology Officer
Neural Technologies Ltd
01.2002 - 01.2008
Senior Software Quality Assurance & Support Services Manager
Cerebrus Solutions Ltd
01.2002 - 01.2005
Validation & Release Manager
ADC Telecommunications
01.1998 - 01.2001
Product Manager
ADC Telecommunications
01.1997 - 01.2002
MBA - Business Strategy And Operations
University of Hertfordshire
BA (Hons) - Business Studies and IT
South Bank University
Advanced Management Programme - General Management
Hult Ashridge Management School
/2012 - /2014
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