Dee antoniades
Diss,Norfolk
Summary
Accomplished procurement professional with extensive expertise in procurement ethics, time management mastery, and strategic purchasing methods. Demonstrates a strong understanding of inventory control and procurement regulations, coupled with sustainable sourcing knowledge. Adept at managing and building supplier relationships, ensuring efficient purchasing procedures. Committed to leveraging skills in supplier relationship management to drive organizational success and sustainability.
Overview
31
31
years of professional experience
Work history
Purchasing and supply assistant
Midwich
diss, Norfolk
12.2021 - Current
- Adopted sustainable purchasing practices, contributing towards company's green objectives.
- Implemented a supplier rating system, resulting in improved service quality from vendors.
- Coordinated deliveries with warehouse staff for seamless receipt of goods.
- Monitored supplier performance through regular reviews and addressed any issues promptly.
- Streamlined purchasing processes, improving efficiency in the department.
- Prepared periodic reports on purchasing activities for senior management's review.
- Managed supplier relationships, ensuring a reliable and cost-effective supply chain.
- Ensured compliance with company policies whilst processing purchase requisitions.
- Liaised frequently with department heads to understand their procurement needs.
- Resolved invoice discrepancies by liaising with finance team and vendors.
- Generated purchase orders, facilitating smooth transactions with suppliers.
- Maintained inventory levels by regular stock checking and timely ordering of supplies.
- Knowledgeably handled all aspects of logistics coordination, shipping, customs clearance, delivery scheduling.
- Tracked order status regularly, reducing instances of late deliveries.
- Effectively managed risk within supply chain operations through diligent monitoring and prompt action when needed.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Assisted with staff development by implementing effective, hands-on training programmes for new employees, maximising performance and engagement from day one.
Assistant hotel manager
The Thomas Paine Hotel
thetford, Norfolk
05.2021 - 11.2021
- Coordinated reservations for improved customer satisfaction.
- Enhanced team productivity by promoting a positive work environment.
- Maintained open lines of communication with other hotels in the chain; shared best practices and lessons learned.
- Handled customer complaints, resulted in improved customer service ratings.
- Worked closely with housekeeping and maintenance departments, ensured high standards were maintained at all times.
- Facilitated smooth front desk operations during peak hours.
- Collaborated closely with the Hotel Manager on strategic planning sessions.
- Conducted regular staff meetings to improve internal communication within the team.
- Oversaw room allotment, accommodated clients' special requests whenever possible.
- Improved guest relations with effective communication and problem-solving skills.
- Monitored inventory levels; ordered supplies as necessary to prevent stockouts.
- Trained new staff for enhanced service delivery.
- Ensured regulatory compliance with thorough record keeping and reporting tasks.
- Oversaw delivery of financial and operational functions, reviewing customer feedback to ensure action plans were in line with customer needs.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Wrote end of shift reports to facilitate service continuity.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Executed emergency response protocols for safe, secure and compliant environment.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
Senior food and beverage supervisor
Brome grange Hotel
Brome, Suffolk
09.2019 - 05.2021
- Led team meetings to improve communication and streamline operations.
- Facilitated smooth restaurant operations, resulting in improved customer experience.
- Coordinated with kitchen staff for timely delivery of orders.
- Fostered a positive working environment, leading to higher staff retention rate.
- Organised special events within the restaurant, attracting a variety of clientele.
- Ensured adherence to food handling guidelines, reducing risk of contamination.
- Addressed customer complaints promptly, enhancing overall satisfaction.
- Managed staff rosters to ensure adequate coverage during peak hours.
- Provided training to new employees, increasing their productivity quickly.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Conducted routine inspections to maintain health and safety compliance.
- Ensured optimal stock levels by managing inventory effectively.
- Maintained high level of hygiene standards with regular cleaning schedules.
- Monitored food presentation for consistency and quality standards.
- Led team to deliver outstanding hospitality operations.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Planned staffing levels based on evolving service demands.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
bar supervisor
the Park hotel
Diss, Norfolk
08.2016 - 08.2019
- Increased sales with effective promotional strategies.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Supervised team members to ensure excellent service delivery.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Trained staff for improved service quality and professionalism.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
Bar person
The Greyhound
Diss, Norfolk
11.2014 - 05.2016
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Managed customer complaints efficiently, ensuring customer satisfaction at all times.
- Set up event-specific decorations creating an immersive environment for themed nights or parties.
- Followed hygiene standards for safer and healthier surroundings.
- Built rapport with regulars, improving customer loyalty and retention rates.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Maintained stock levels to ensure continuous operation during peak times.
- Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
- Worked collaboratively in a team, improving overall work efficiency.
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Handled cash transactions for improved speed of service.
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Assisted in training new staff members, fostering a team-oriented atmosphere.
- Kept bar area clean, enhancing the overall ambiance of the establishment.
home maker
none
diss, norfolk
10.2012 - 11.2014
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant manager
the waterfront inn
Diss, Norfolk
05.2010 - 10.2012
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled customer complaints effectively, restoring trust in our brand.
bar person to manager
number 13 Wine Bar
diss, Norfolk
10.2007 - 05.2010
- Coordinated with management on inventory control, preventing overstocking or shortages of key products.
- Managed customer complaints efficiently, ensuring customer satisfaction at all times.
- Worked collaboratively in a team, improving overall work efficiency.
- Handled cash transactions for improved speed of service.
- Improved customer experience with prompt and efficient service.
- Provided product knowledge to enhance customers' decision-making process.
- Promoted special drinks to increase sales.
- Followed hygiene standards for safer and healthier surroundings.
- Kept bar area clean, enhancing the overall ambiance of the establishment.
- Checked identification for age verification, ensuring compliance with licensing regulations.
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
- Communicated effectively with kitchen staff ensuring smooth transition from orders to delivery.
- Maintained stock levels to ensure continuous operation during peak times.
- Assisted in training new staff members, fostering a team-oriented atmosphere.
- Set up event-specific decorations creating an immersive environment for themed nights or parties.
- Built rapport with regulars, improving customer loyalty and retention rates.
- Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
- Verified guest ID prior to serving liquor.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
- Followed food safety and hygiene requirements to protect guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
Checkout operative
Morrisons supermarket
diss, norfolk
06.2004 - 10.2007
- Resolved customer queries promptly establishing better rapport.
- Checked prices against system entries for accurate billing.
- Provided friendly service to promote positive store environment.
- Managed queue efficiently to reduce customer waiting times.
- Liaised with colleagues during shift changes resulting in seamless transitions.
- Verified ages for restricted purchases, maintaining legal compliance.
- Processed transactions accurately to maintain trust in company finances.
- Assisted customers with bagging items, improving overall shopping experience.
Health care assistant
bupa hospital
Norwich, Norfolk
06.2002 - 04.2006
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted in patient care, improved comfort and well-being.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Enhanced healing process by changing wound dressings regularly.
goods in coordinator
Lotus cars LTD
Hethel, Norfolk
04.1999 - 03.2001
- Handled administrative tasks, freeing up time for senior staff members.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Managed logistics of company events, resulting in smooth operations.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Coordinated project tasks for successful and timely completion.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Liaised with external parties to ensure seamless project execution.
- Answered phone calls and responded to emails from clients.
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Care assistant
Harker House
long stratton, Norfolk
04.1995 - 04.1999
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Respected privacy and dignity of each resident during provision of care services.
- Assisted in daily living activities for enhanced patient comfort.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Provided emotional support to patients, improving their mental wellbeing.
- Organised recreational activities for improved social interaction amongst residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Collaborated with healthcare team for effective patient care delivery.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Education
NVQ Level 3 in pecurement - Pecurement With CIPS
The Apprentice Team
Chesterfield 10.2023 -
hospitality supervisor level 3 - hospitality
HIT training LTD
norfolk 10.2017 - 05.2019
functional skills - Mathamatics
Pearson
Norfolk 10.2017 - 03.2018
functional skills - English
Pearson
Norfolk 10.2017 - 03.2018
Skills
- Procurement ethics
- Time management mastery
- Strategic purchasing methods
- Inventory control understanding
- Procurement regulations knowledge
- Sustainable sourcing knowledge
- Purchasing procedure familiarity
- Supplier relationship management
- Supplier relationship building
Timeline
NVQ Level 3 in pecurement - Pecurement With CIPS
The Apprentice Team
10.2023 -
Purchasing and supply assistant
Midwich
12.2021 - Current
Assistant hotel manager
The Thomas Paine Hotel
05.2021 - 11.2021
Senior food and beverage supervisor
Brome grange Hotel
09.2019 - 05.2021
hospitality supervisor level 3 - hospitality
HIT training LTD
10.2017 - 05.2019
functional skills - Mathamatics
Pearson
10.2017 - 03.2018
functional skills - English
Pearson
10.2017 - 03.2018
bar supervisor
the Park hotel
08.2016 - 08.2019
Bar person
The Greyhound
11.2014 - 05.2016
home maker
none
10.2012 - 11.2014
Assistant manager
the waterfront inn
05.2010 - 10.2012
bar person to manager
number 13 Wine Bar
10.2007 - 05.2010
Checkout operative
Morrisons supermarket
06.2004 - 10.2007
Health care assistant
bupa hospital
06.2002 - 04.2006
goods in coordinator
Lotus cars LTD
04.1999 - 03.2001
Care assistant
Harker House
04.1995 - 04.1999