Dedi Nurfalaq, S.Sos, M.M
Depok, West Java
Summary
Strategic leader in Document Credit Retail Management with expertise in performance evaluation and leadership development. Drives team effectiveness through targeted process improvements and clear Key Performance Indicators. Coordinates complex projects to ensure timely delivery and compliance with standards, enhancing operational readiness in remote environments. Committed to fostering cross-departmental collaboration and communication to achieve strategic objectives. With track record of leading teams and driving strategic initiatives, I excel in fostering collaboration and nurturing talent. My ability to adapt to new challenges and implement effective solutions has consistently delivered positive outcomes. Combining strong communication with problem-solving skills, I bring fresh perspective and unwavering commitment to achieving departmental goals.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Document Credit Retail Management Department Head
PT Bank Woori Saudara Indonesia 1906, Tbk
West Java , Indonesia
09.2022 - Current
- Established high-quality credit documentation standards aligned with product owner, risk management, and audit requirements.
- Ensured readiness of personnel and DMS application for retail credit fulfillment.
- Evaluated departmental performance and presented actionable insights to senior management.
- Coordinated with managers to direct organizational tasks aligned with departmental objectives.
- Managed remote personnel engagement through virtual meetings and monthly visits.
- Defined clear Key Performance Indicators (KPIs) to enhance team productivity.
Electronic Channel Unit Section Head
PT Bank Woori Indonesia
DKI Jakarta, Indonesia
09.2012 - 07.2015
- Orchestrated end-to-end setup of ATM services at Bank Woori Indonesia
- Lead and negotiate with Bank Indonesia, and fulfil all required documents to obtain approval from Bank Indonesia as the regulator of Sistem Pembayaran Indonesia.
- Coordinated cross-departmental projects, fostering collaboration and ensuring timely project delivery.
- Conducted performance appraisals, providing constructive feedback and setting objectives for team members.
Operation Improvement and Development
PT Bank Bali, Tbk
DKI Jakarta, Indonesia
07.1998 - 10.1999
- Engineered back office operational processes improving security and efficiency.
- Identified issues and analysed information to create effective solutions.
Education
Master of Business Administration - Magister Management on Digital Business
Bunda Mulia University
Jakarta, JK2023
Bachelor of Science - Social and Political Science
Padjadjaran University
West Java, Indonesia1996
Social and Political Science
National University of Singapore (NUS)
SingaporeSkills
- Performance evaluation
- Leadership development
- Process improvement
- Team management
- Regulatory compliance
- Cross-departmental collaboration
- Communication skills
- Problem-solving
Professional networking
People Management
Staff development
Product development
Languages
English
Upper Intermediate
B2
Bahasa Indonesia
Advanced
C1
Sundanese
Intermediate
B1
Certification
- Level 6 Badan Sertifikasi Managemen Risiko (BSMR)
Interests
- Travelling, Reading Book, Movies
Accomplishments
- Getting Bank Indonesia Approval for Electronic Channel (Internet Banking, Mobile Banking) and ATM and or Debit Card for Bank Woori Indonesia and Bank Woori Saudara Indonesia
- Simplified Process of Document Credit Ritel Approval from both side: people and technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Document Credit Retail Management Department Head
PT Bank Woori Saudara Indonesia 1906, Tbk
09.2022 - Current
Electronic Channel Unit Section Head
PT Bank Woori Indonesia
09.2012 - 07.2015
Operation Improvement and Development
PT Bank Bali, Tbk
07.1998 - 10.1999
Master of Business Administration - Magister Management on Digital Business
Bunda Mulia University
Bachelor of Science - Social and Political Science
Padjadjaran University
Social and Political Science
National University of Singapore (NUS)