Summary
Overview
Work History
Education
Skills
Timeline

Deco Coppola

Fife

Summary

With a foundation in IT from school, I thrived as an IT Service Desk Analyst at the University of St Andrews, developing strong communication and troubleshooting skills. My ability to provide efficient, responsive support and work in a collaborative team set me apart. Transitioning to a general worker role at Diageo opened my eyes to the manufacturing process, igniting my passion for learning and understanding the intricacies of production. I'm now poised to leverage my IT background, adaptability, and compliance expertise as a label store operator. With a commitment to excellence and a passion for continuous improvement, I'm enthusiastic about contributing to Diageo's mission while embracing diversity and innovation.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

General Worker

Diageo
Leven, Fife
07.2023 - Current
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Always went above and beyond to help colleagues by either covering breaks when the line is down or giving someone a hand if I seen them struggling
  • Ensured a safe and clean working envirmonent by clearing tripping hazards and cleaning the packing table.
  • Reworked bottles that had incorrect labelling, used precision to stick on new labels and made sure bottles being packed are up to standard
  • Followed safety protocols and procedures to minimize workplace accidents.

IT Service Desk Analyst

University of St Andrews
St Andrews, Fife
08.2018 - 03.2022
  • Provided effective and efficient customer support in accordance with Service Level Agreements through troubleshooting, communication and collaboration with colleagues
  • Supported customer satisfaction through swift escalation to 2nd line teams where required and ensured continuous updates in relation to service issues, changes and outages
  • Responded effectively to all queries with the same professionalism and determination regardless of it being face to face, email responses or on the phone
  • Facilitated the integration of new apprentices with IT services through mentoring, support and knowledge sharing
  • Created an approachable, inclusive and welcoming work environment with a customer focus to ensure effective teamwork
  • Ensured Service Desk sustainability and performance through customer satisfaction surveys, completion of service logs and recording of data
  • Maintained and ensured all printers were in working order in relation to troubleshooting printer errors, toners and fusers

Education

Diploma of Higher Education - Information Technology & Telecommunications Professionals SCQF Level 8

QA Apprenticeships, Edinburgh, United Kingdom
08.2018 - 05.2020

Levenmouth Academy, Leven, Fife
08.2016 - 05.2018
  • Higher Mathematics - B
  • Higher Computing Science - B
  • Higher Graphic Communication - C
  • National 5 Graphic Communication - B
  • National 5 English - C

Skills

    Problem Solving

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Timeline

General Worker - Diageo
07.2023 - Current
IT Service Desk Analyst - University of St Andrews
08.2018 - 03.2022
QA Apprenticeships - Diploma of Higher Education, Information Technology & Telecommunications Professionals SCQF Level 8
08.2018 - 05.2020
Levenmouth Academy - ,
08.2016 - 05.2018

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Deco Coppola